READ BEFORE IT GETS DELETED :)
FOUR REASONS TO NEVER USE CRUISE MEGASTORE
#1 - Travel agents are so incompetent and unaware of rules and terms and conditions for bookings,
#2 - Travel agents are rude and impolite - under no circumstances whatsoever have we had travel agents or any staff at any decent company or agency yell at us before - so they are clearly not decent enough - they even called us liars even though all phone calls are recorded and we can prove who the real liars are,
#3 - Poor customer service - takes forever for them to answer your call and when they do, the agent you need to speak is surprisingly always too busy at meetings. They always say they will call back and they never do.
#4 Poor handling of complaints - did not even have the courtesy to call us to let us know the outcome that the resolution team has reached, and supervisor told travel agent to not call us and again phone recordings can prove this
#5 MOST IMPORTANTLY THEY ARE SCAMMERS - they would do whatever it takes to take more money of you - they have withdrawn money out of our credit cards without our permission - they have saved our credit card details without being given the authority - they have withdrawn more payments out of our account again without our approval for someone else's booking and WORST OF ALL THEY REFUSED TO RETURN THE MONEY THEY ADMITTED TO HAVE WITHDRAWN BY MISTAKE -
OMBUDMAN and CONSUMER AFFAIRS will surely be hearing from us about this read more