I have been a customer with the Zac Mcgrogan State Farm team for 2 years, and their service…read moreconsistently exceeds expectations. I wanted to share my positive experience, especially regarding my recent interaction with Zac. What sets this office apart is their commitment to clarity and true customer advocacy. Recently, I had purchased a new home. Everyone in the office was incredibly helpful, taking the time to thoroughly explain the difference between policy coverage. They didn't just sell me a policy; they ensured I had the right coverage, which ultimately gave me peace of mind and, in my case, even helped me to understand how to navigate a confusing situation easily. The entire office staff is highly professional, responsive, and genuinely friendly. If you are looking for an insurance agent who prioritizes personalized service and expert advice, I highly recommend visiting the Zac Mcgrogan State Farm office. (:

If I could give him less than one star right now, I would. I bought a new car in Spring of 2021 &…read moreswitched from Allstate to State Farm because of premium price. I have no idea why State Farm assigned Mr. McGrogan as my agent. He's anywhere from 2 to 2-1/2 hours round trip away from me. I later found out that there are agents only about 10 minutes round trip from me. I won't make that mistake again. I'll check location online first. I have a Safe Driver gadget that connects via blue tooth to an app on my phone. The gadget never has worked properly. I haven't heard from Mr. McGrogan since I first got the insurance in 2021. Each time I've contacted him about the gadget not working, his assistant is the one who emails me, promising to send me a new gadget. And I receive nothing. All I need in the way of insurance is renter's & auto. It seemed like once Mr. McGrogan realized he wasn't going to sell me any other insurance, he's only interested in selling, not customer service, so my account fell by the wayside in his mind. I have no idea how he would respond in the case of an accident or theft. In all my 70 years, I've never had any accidents, tickets, thefts, etc. But if this is his customer service with handling a small thing like a Safe Driver gadget, I'll either be looking to State Farm to give me a new agent, or I'll switch insurance companies altogether.

Elizabeth is absolutely wonderful to work with!! She is always looking to help me find the best…read morequotes for my insurance! I also got my life insurance from them which originally I didn't realize they even had that service. My cars, house and life insurance is all with them! Elizabeth is Always there to answer any questions I have and Rick is great as well. Call Elizabeth and get great advice, insurance ( my prices are really good), house and cars all have good prices! Elizabeth is a great person!! Super friendly, very knowledgeable and so nice to talk to!!

Rick staff always respond to my questions quickly I appreciate it great service thank you !read more

My mother, Sandy Marcum asked me to write a review on her behalf. Like most of our parents, mom…read moreisn't exactly up to speed on how to navigate today's technology, which is why I'm typing this review for her. She asked me to stress how incredibly responsive Bruce was to her needs. While transitioning to retirement, mom needed to convert her company plan over to a Medicare plan. The process is full of complications to comply with the corporate and Medicare requirements to get signed up. Bruce was always responsive to her needs and ALWAYS responded to her calls and texts immediately. Bruce did an excellent job of walking her through this process and minimized the stress associated with enrollment. If you are someone who yearns for the days to work with a professional who actually takes pride in their work, then Bruce is the man for you! I highly encourage you to contact Bruce for your insurance needs.

I thought I did alot of research going into the meeting with Bruce. Bruce was excellent at asking…read morequestions and putting me in the right policy for me. You need the person with expertice in dealing with the companies to help you with such a big decison. Brice took the time to answer all my questions and is a wealth of knowledge.

They are amazing and always here to help. Statefarm is statefarm no matter where you go but agents…read morelike these are what matter!

DO NOT USE THIS MAN AS YOUR AGENT!!! If you have any issues and wish to speak with him you would…read morehave a better chance with the supposed man behind the curtain. With one exception HE SEEMS TO NOT EXIST!!! Doesn't return phone calls!! Your left with dealing with those who don't know how to deal or help with the issue!! STAY AWAY FROM THIS SO CALLED AGENT!!! State Farm should be ashamed to have this type of representation!! #STATEFARM

I used PJN Tax Solutions recently and am thrilled with the outcome…read more Patrick & Anthony were responsive, professional, courteous, informative & did not overpromise. Never had to leave a message Phon calls or emails received immediate action. In the end they reduced my monthly payments by over $500.00.. Game changing when it comes to financial & stress relief. Highly recommend PJN to deal with your IRS issues. Dave Speck

Patrick is rude to his clients. I hired PJN tax solutions to assist me with some tax issues. And…read morewhen I asked a question on the process, Patrick fired off insults and cussed me out. A real unpleasant experience from someone who is supposed to be there to help. His bedside manner is uncouth, unprofessional, and unruly. My experience with this company has been scary. In a way, I am glad he cussed me out soon. This way I can hire a real professional to help me.

Love the personal bankers here. Very helpful and go out of their way to make sure that everything…read moreis done for me.

Ms. Peña M, Is an excellent employee as soon as I walked in…read morethe bank she had a smile () she helped me to open an acct with O2National Bank she'll took her time in explaining any questions I had. she was very professional, amazing and kind and made sure I didn't leave with any doubts she answered all my questions. I didn't feel rushed at all, you guys ( O2nd National) have an amazing employee. she's a keeper.. thank you Michelle!

I have had a great experience with Bill Nelson - State Farm. Their team is professional,…read moreknowledgeable, and provides insightful guidance to help me understand my coverage and make informed decisions. I appreciate their responsiveness, attention to detail, and commitment to providing excellent customer service.

Very knowledgeable about coverages and discounts available considering my previous agent didn't…read moredisclose. Met in person in their office which I highly recommend. The process was smooth and helpful. It is very nice to have a local agent that has my interest and checks with me from time to time.

This office is just what my husband and I were looking for, personal and local. Carter was…read moreattentive, professional, polite, personable, informative, respectful and genuinely very pleasant. I highly recommend this office!

Scott is a fantastic State Farm agent. Given that he is located downtown Batavia he's never too far…read moreout of the way. Great insurance knowledge and a team who truly cares for your well-being!