Food a Thick and most overpriced cookie I have ever eaten. Are you serious? support your local bakery folks that's my advice Service tbe young lady at the calendar said welcome to crumbles! I guess they have to say that to everyone she was tired of it! After I paid my Won million dollars she says do these cookies look all right to you?? Yeah of course I said Ambiance was steril kinda felt like a ferilit clinic lab. Bells and whistles and gadgets not quite rustic for me read more

Crumbl - Oaks - Science lab ambienc felt like that - Bakeries Near Me - Phoenixville, Pennsylvania

So friendly! Always greeted with a smile and offered suggestions. The cookies taste amazing! read more

Pleasant staff. Good quick service. The butter cake cookie is my favorite. The store is always kept and clean and pristine condition read more

Crumbl cookies are my favorite. I love the fact they switch them up weekly. Also I love that the are making Brownies and cakes too.

Great service, you are greeted as soon as you walk inside (granted I was the only one there), but still over all friendly staff. The girl at the front was very nice and willing to go over each cookie flavor and give recommendations. Over all, I really liked the sugar cheesecake swirl one very soft and frosting tasted like cream cheese frosting, that one was a 9.4/10 for me. The chocolate chip was lacking some complexity in flavor maybe sea salt or something else would've elevated the flavor, 8.8/10. The snickerdoodle or cinnamon toast crunch solid snickerdoodle flavor the icing is also very good not overpowering, my favorite one out of the selection 9.7/10. The other sugar cookie with pink frosting resembled the super market cookies you get with the icing on top not worth mentioning, wish they had given it its own identity but it was overall too sweet, 5.1/10. read more

Crumbl - Oaks - What I got: Sugar cheesecake, chocolate chip, cinnamon toast crunch, White raspberry - Bakeries Near Me - Phoenixville, Pennsylvania

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Called because I wanted to see when they were going to get more ingredients for the Dubai chocolate brownie since it was sold out and they said it was "SOLD OUT" and ended the phone call. Horrible service. read more

After dinner, my wife and I were hunting for a treat. We saw Crumbl was nearby so we stopped in. We've been to other locations and had high expectations going in. The self ordering process is really nice so you can see the options and take your time. We opted for 4 cookies with the plan to share with the kiddos. Chocolate chip was warm and soft and really good. Strawberry iced was good as always. The new ones for us were the chocolate peanut butter (buckeye?) which was really good. We also got the pumpkin cheesecake chocolate which was surprisingly meh. Staff was nice and cookies came out quickly. Definitely worth a stop if you're nearby read more

Any stars taken away on my reviews are for helping a business achieve a 5 star rating and never intended as a put down. I would have given 5 stars for flavor and decoration, HOWEVER, two stars were taken away because the fish sugar cookies we bought (and they are EXPENSIVE at around $3-$4 per cookie) were raw and COLD in the middle. I did not know if this was the INTENDED texture, as some cookies are considered "chilled" on their website, but nowhere on their website does it say expect a raw texture. It's possible they were frosted warm and the cookies absorbed the melted fat in the middle. Raw cookies can not only be off-putting, they can be dangerous to eat. Please provide a warm and fully cooked sugar cookie option on your menu and consider the size when determining total time to fully cook these substantial cookies. These are large cookies (4" x 1/2"). We got a variety of the ones offered for the week. All cookies, with the exception of the shark ones, were fully cooked. The coconut one was my favorite. It's difficult to get coconut right - too often there is not enough coconut flavor and companies rely on just shredded coconut to provide enough flavor, which is never enough. The coconut ones packed a hefty coconut flavor, so thank you Crumbl! read more

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Extra large and thick cookies. I tried the strawberry ice cream; didn't really taste the strawberry, really just a sugar cookie. The salted caramel chocolate; was pretty good and had me running for milk. The milk chocolate chip; not a fan, guess I'm used to toll house semi sweet. Still painting going on. Service was great. Though not a fan of the electronic invite to tip. Actually needing to enter a tip or choose the NO TIP button which is guilt inducing. Glad I tried them. Box is super cute for gift giving read more

Crumbl - Oaks - Super cute box for 4 cookies - Bakeries Near Me - Phoenixville, Pennsylvania

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Love this place. Delicious cookies I look bi weekly to see what's new. my grandkids love their cookies also.

Great cookie addition! The cookies are huge and need to be shared! Unique flavors and absolutely worth trying!! Just a tip: use the app. It allows you skip the lines and you earn Crumbl cash which saves you money! read more

Crumbl - Oaks - Storefront - Bakeries Near Me - Phoenixville, Pennsylvania

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I came to the grand opening of Crumbl and there was a small line with a tent to welcome guest and celebrate the opening. We didn't have too wait long to get inside and actually didn't have to wait long once inside to order. We used the ordering kiosk before the cashier to order the Milk chocolate chip and Brownie cookie. They quickly called my name and we basically devoured the half our cookies before making it home to Norristown. We saved half of the cookie to savor and eat tomorrow. Can't wait to finish it up the very soft and flavorful cookies. read more

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Always a delicious cookie. Ordering on the app is quick and easy they also offer gift cards quick gifts

Employees were busy talking and cause everyone to wait for quite a while. it was quite a mess and they were practically throwing the boxes of cookies. Overall they weren't very professional or productive, and it felt like a waste of money and time. For how expensive the cookies are, they shouldn't be thrown everywhere and take more than 15 minutes to get. read more

Cookies and pies are good. Total indulgence. Definitely not a daily thing but great for a special occasion, reward or rare treat.

This was our first time visiting a Crumbl Cookies. We went around 5:30 pm on a Wednesday. There was no line. The cashier & all the workers making the cookies greeted us in unison when my husband and I walked through the door. We ordered a four pack of the large cookies - three of the Sugar (Mother's Circus Animal) cookies, and one of the Strawberry Shortcake. Out of the two flavors, we preferred the Sugar cookie since it had a nice vanilla flavor, it was buttery, crumbly, and I think it was the perfect texture (not too soft and not too hard). The Strawberry Shortcake was more of a cake like cookie. I downloaded the app so I could earn "Crumbs" on the order. We will definitely be back to try their other flavors that rotate every week! read more

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Good cookies but the few times we've been here, they were out of one or more of the weekly flavors and had substituted a different cookie. We wound up leaving and headed to the Berwyn location. You can order at the counter, or they have a couple of kiosks where you can order yourself, which is what I prefer to do. Staff are overly friendly and it's a little much for me when all the workers yell welcome when you walk in the door. While the cookies are expensive, they are big! When we get them, we break it up into smaller pieces and eat on them throughout the week. read more

A big yawn. They advertised a grand opening, but no specials or anything to make it worth taking the time to stop there. $4.25 for one very sweet chocolate chip cookie is a one and done for me. Seriously? I prefer crispier and smaller cookies. Because you put it in a fancy box does not justify the high price for one cookie. They also really pushed for me to add a tip. Again, seriously? To do your job of making a cookie and put it in a box? There were other varieties with mounds of icing piled on top, making something already sweet way over the top for me. My prediction is good luck trying to stay in business selling just this, especially in today's economy. Are people really going to spend $48 plus on a dozen cookies? Nothing superior that you can't find elsewhere. In case you can't tell, I was highly unimpressed. read more

If you don't like an overly sweet cookie stay away from this place. I really wanted to like Crumbl Cookies. I stopped by today for the first time and ordered a box of 4: Chocolate Chip, Pineapple Upsidedown, Macadamia Nut and Chocolate Toffee. I will say the Pineapple Upsidedown did taste like the cake version which was cool but the over the top sweetness was nauseating, I could only eat half before I started to feel ill from all the sugar. My husband tried the chocolate chip, he couldn't stand it because of the sweetness and said the center of the cookie was underdone and he likes soft cookies. They were also expensive. The box of 4 with a 20% tip was over $18. read more

Crumbl - Oaks - Bakeries Near Me - Phoenixville, Pennsylvania

Delicious, fresh, and huge cookies! Staff is friendly and the cookies come out fast. I saw them mixing the ingredients for the cookies right in front of me! You can order online which is nice. They have a wide variety of different cookies every week. The cookies were crispy but still soft and warm in the inside! A little expensive, but still recommend! read more

The MOST expensive delicious hedonistic cookie you will ever indulge in. The kids that work here do a good job. For the love of God, lower and have an alternative genre of music playing. Don't want to hear Lil Wayne and his potty mouth at sports arena decibels. I see no adult supervision presence. read more

the cookies we ordered Butterfinger was not like it was pictured and the frozen hot chocolate one as well. The coworkers were talking to each other and we weren't greeted. read more

Never disappoints ! The French toast cookie was probably one of the most decadent gooey thing I have ever eaten

I always get curbside because I have my baby with me and the staff is so quick and kind. Cookies look like the advertisments and its always so fun to see the new flavors every week. Definitely recommend. read more

Cookies are delicious and always fresh. Love the variety of flavors that change weekly.

Cookies are amazing and big portions to share with loved ones or your bff. Definitely need to try the cinnamon roll and the chocolate milkshake read more

Delicious, always quick service and friendly staff! Always pleased with our experienced and cookies here

They look like they would taste fantastic, but suprisingly they do not have much flavor and are dry. I will stick with my go to place Insomnia Cookies in West Chester. Was hoping Crumbl Cookie would be good to have a place closer to home. read more

Crumbl - Oaks - Cupcake, Smore, Dulce Leche, Mixed Berry - Bakeries Near Me - Phoenixville, Pennsylvania

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Very overrated, cookies are served warm. I feel like the cookies aren't as good as they look.the cookies are very overpriced, and so is their water. It's just your normal everyday water but 3 dollars more expensive. Back when they first opened their were huge lines and most people didn't think it was worth it. I personally don't enjoy cookies a lot but crumbl cookies was what I thought would change that. It was incredibly underwhelming. read more

Really getting into Crumbl cookies. The cookies themselves are usually pretty good, although there are some not so good. The fun comes in the weekly flavor changes. Was in last night to try the Oreo cookie and a few others. I ordered about 25 minutes earlier on the app and was excited to just walk-in, give my name, get my box and go, but that's not how it works. As I stood waiting for any of the 10+ employees to acknowledge me (they were busy making cookies, but the place was packed with customers who needed help) I overheard the one person upfront apologizing about the wait for the Oreo cookie. I figured I wouldn't be affected because I ordered so long ago, but not the case. After a few more people who walked in after me were helped, I had to make myself known and shared that I ordered already and was just picking up. Turns out they don't do anything with your order until you tell them you're here to pickup your order. Basically ordering ahead saves you maybe a minute unless there's a really long line. I had to wait with everyone else still. A few minutes later the cookies were done. The guy ahead of me got a free pint of ice cream for his wait. I got nothing. Left a little annoyed with the process and inconsistency. They're a brand new location, so there's definitely some ironing out to do. read more

These cookies are scrum-diddlie-umptious the service is super fast and the cookies that are suppose to be warm always are! We love this place!! read more

Yummy cookies every time! Love the minis for parties and family gatherings...........

I was pleasantly surprised by the size, variety and taste of these cookies. I was reluctant to go to a specialty cookie store that has only a limited number of offerings per day. The selection was the perfect amount to prevent waste and turnover. This keeps everything fresh. Well Done! read more

I wanted to buy some cookies for my coworker's birthday. So I visited this place. There was no waiting. I picked 4 different cookies. It came out almost at the same time when I finished my order. It was very fast and the staffs were friendly. But when I do the payment, I was really surprised. They pushed me to put at least 18% tips... I know I can choose no tips button or customize my tips but it's a take out only store. 18% more tips is too much, I think. I couldn't deny just in front of the cashier. read more

Cookies are ok I like the soft toppings better than the hard ones just depends on what kind they have that week lol

I went into this store to purchase the small cookies as a gift for customers at Christmas. I wanted to substitute the one cookie. I couldn't do that. In fact, the cookie I wanted to substitute wasn't even made. I bought 5 boxes of these. I had to wait until this was done. There was no sign that you had to purchase every one of the cookies that were shown. I asked about doing this because the day before I was at the Warrington store and was able to choose which I wanted. I was told that they are a different type of Crumbl Cookie store. She, the manager, said that they were a "sample store" and you couldn't substitute. There is no indication on the door or in the store that claims they are different in any way. I was given an example. The woman went on to tell me that if someone has a peanut allergy, they can't even take out the peanut butter cookie from the group. This is outrageous!! I guess this was said to make me feel better!! Where is the customer service especially with a peanut allergy?? Horrible!! I will never purchase from this store again!!! read more

Excellent service, cookies are expensive but huge. They are an indulgence and you go in knowing you will pay a little more but it is worth it. Presentation is very nice too, could be a great gift. Joining the club quickly gets you discounts read more

Awesome experience! Great cookies. All delicious! Service was super friendly and helpful!

Incredible. Not only were the cookies top of the line but the service was also exceptional. I was especially impressed with the kindness shown to me by one of the employees named Stella. She was very patient with my indecisiveness and helped me pick a very delicious cookie. 10/10 on deliciousness and 11/10 on service. I will definitely be going back to this Crumbl Cookies location. read more