I would put a negative 10 for a review if I could. I went to the gym to cancel membership cause I have a serious injury I was told I didn't need to pay anything and they would close the account. 3 days later I get hit with a nsf then every other day I get harassed about payment that there was a miss understanding so as far as im concerned they owe me 15$ and I told them just settle everything even and they refused and said there still going to keep trying to bill me read more

The gym is out dated. I went once and it cost me $170 to cancel my membership when I was told I was getting 2 months free.

I initially didn't want to go in for my first assessment. But I convinced myself to register for it. I clearly mentioned that my goal was not to add anything extra and maintain my activity level and I'm aiming for slow but sustainable results. The person walking me through the process started talking about all the things that are wrong with my body and mentioned I have "alignment" issues. He went through all the exercises I've been doing on my own one-by-one, mentioning that I should stop them altogether and mentioned he could give me results within 1-2 months. Then proceeded to offer a 3-6 month personal training programs WITH NO CANCELATION that could fix all the things he said with my body. Disgusting. I don't think any gym's marketing strategy should be making people feel shit about their body. I'd agree with all the other comments about being aware of their marketing strategies ahead of time. The membership is cheap, the group classes are ok, the equipment somewhat old, but does the job. read more

Does not appropriately accommodate to those who inquire with disability. The manager tells you to follow up to the teams email to what should be a private conversation. No formal complaint procedure if you need any problems professionally handled. read more

The first issue was their initial assessment, they told me my body fat % was too high compared to my physique. I'm a 5'6 135 lb woman who has STRUGGLED WITH ED. They said to buy x,y, and z vitamin and I ended up spending over 100$ on placebos. The second issue is DEFENDING SA. There is a particular worker that has made me and others feel extremely uncomfortable since joining the WEST HAMILTON CRUNCH. The complaints about this worker have been ignored or blocked and as a survivor, this behaviour is disgusting. read more

WORST GYM EVER!!! The staff are clueless, the facility is filthy. There are people drinking alcohol in the change rooms. hidden fees and I had to get my lawyer involved to get out of the contract that continued to run for a year after I had called in to cancel. and even then they still charged me another $70. Save your money and literally go ANYWHERE ELSE! read more

I have been going to this gym since 1965.....Through several name changes and owners....I am currently 84 years of age and was told this morning that my base membership does not include the message table....so I inquired what the new membership that included the message table and was quoted $14.99..I came home and decided ..well all things are going up so that price wasn't outlandish.....called back with my password and the lady there quoted me $24.99 a month not the original quote from the gentleman I first talked to....Further to that....at least half of the machines need to be serviced and the one I usually use is not working and has been in this condition for 3 weeks....some people spend 20-30 minutes just talking and sharing a machine which also interferes with my day and commitments....I doubt this will get printed....to bad Jimmy ..was a great gym back then....Money talks.... read more

I have never written a review in my life before. BUT PEOPLE MUST BE WARNED. This is the worst establishment in human history. They will overcharge you, they will charge you past the date they stated they would, and all of the managers will lie about your billing and account information. My first issue happened a month after registering for personal training, where they were charging me double the amount agreed upon, and withdrawing it directly from my bank account. After this issue was resolved (difficultly), months later, at the end of my personal training, they withdrew an extra two months of money directly out of my bank account, after my contract ended. Their management are a bunch of liars and the company is a SCAM. PLEASE AVOID CRUNCH AT ALL COSTS. They only care about taking people's hard earned money. They also have a "NO REFUND POLICY" no matter the circumstance, even if it was their fault, because of their negligence to your account, or their unethical business practices. The gym and washroom as well as change room facilities are also very disgusting, outdated, and not well-kept. Their personal trainers are uninformed at the least, and neglectful of injuries at the worst. Their business practises are Unethical. So please, everyone proceed with caution. DO NOT get scammed by Crunch. Avoid them at all costs. read more

Scam agreement on personal training classes unlimited auto renewal payments! more than $1200 dollars!!! I registered my 15-year-old son, at the time, and myself into the Crunch Gym at east Hamilton, that was last year, they offered us a personal trainer for my son, I paid for 8 classes in advance to see how it worked with him. The coach was constantly failing the appointments and in the end he resigned from the gym in training number 7 of 8 that I paid for. I requested a refund of the class not taken, which they denied, but said that he could take this class with someone else, I told the manager of trainers at the time, Joey, that this would not work for us and requested to cancel the personal training for my son. We resummed going to the gym after almost one year ,but we continued paying the monthly membership and now they tell me that I owe $1,300 dollars in personal training because the contract is for "unlimited classes". I don't remember signing for "unlimited training" and it doesn't sound right. They said they sent this "agreement" to my 15 year old email, which I of course never received because my son barely checked his email, If that agreement indeed was made, they should've sent it to me, not to a minor. Through all this time, even though they could've made the charges to my credit card, they never did, if they would've made those charges I would've solved this long time before getting a $1300 bill. So this has been dishonest to say the least, as they know perfectly well, my son has not taken any of those classes they silently have been puttin on my account. I spoke with the manager and with the current coach manager, and they told me that I have to pay in full or they would send the debt to the collector, and ruin my credit. They tried to put the blame on me by arguing that I misunderstood because my English is not good enough. The point is that they should not have let the non taken clases accumulate, nor send an agreement to the email of a minor. And finally, a contract for "unlimited" payment for anything, sounds more like a "scam" than a fair and honest agreement between parties, particularly when the agreement in question involves a minor. They basically want to get paid for a service they didn't deliver, nor was used. read more

Great experience while I was a a member with all the equipment I needed to lift heavy, run hard and get a quick shower after before work. Quite honestly, I just want to be left alone when I train and most serious individuals that want to get fit would agree with me. Good luck with your business! Cheers, Mats read more

Zero stars is not an option... Crunch Hamilton has failed to support it's members during the COVID pandemic. They tried to profit off of a "face covering" that was ineffective by mandating masking while working out against Public Health recommendations long before Hamilton mandated them. They only opted to shut down prior to government mandating AFTER taking monthly fees (twice!). Read comments, many members were being charged training and maintenance fees while the gyms were shut and I can say they took fees when my location had not yet opened and have not offered to reimburse anyone; many are still waiting for refunds that were taken for months after membership cancellations. West Hamilton, has also blocked people from being able to comment when they say anything to warn people of their faulty practices. Five Star and Fit for less cost around the same...go to them instead. We stopped going to this particular location because it is dirty, the cushions on equipment are torn and it takes forever for broken equipment to be fixed. read more

Crunch Hamilton is a disaster in many ways. Of course it improved after the World Gym take over but it is still terrible. Equipment remained broken for weeks. The lockers were all damaged. There was caked dirt on the filthy aerobics floor. The worst thing is their total lack of financial flexibility. The only option is to purchase monthly memberships during the year and pay on a credit card. There is no provision for any kind of change to this. An annual membership partially solves this issue (only one payment per year) but with their changes to have all memberships managed through a central telemarkting service makes any kind of change extremely painful. I just spent 4 hours on hold waiting to talk to them only to be cut off. Just don't do it - their offering and customer service really bite. read more