I have mixed feelings about this place but before I get into it...absolutely false advertising when it comes to the pool. The pool is on the website. The pool is on reviews. My wife walked around, asked the front desk and the woman said, "Oh sorry no we don't have a pool." Did they used to have a pool? Was it an April Fools prank and they just never changed it on the website? We don't know but to our knowledge...the place is sans pool....I repeat...sans pool. Onward. Our flight was delayed overnight and I ended up calling 3 separate times to let them know we were still coming. Each time...they seemed annoyed but also confused on why the call. The first time, I said, "It's a storm over there, huh?" The guy says, "yeah it's raining. " Oh. Ok. Well sir I'm stuck in Atlanta so don't know when the flight will no longer be delayed. Mind you, I was coming for a conference that was being held at the hotel and other folks had their flights delayed...so maybe some acknowledgment of that and a, "Don't worry, we've got you covered" sort of message. No. Nothing. While it's free to sign up for Bonvoy, you can see im a member and have some points, talk to me nice. We arrive and I explain that I have two reservations...one made with the company and one made myself. They are for two separate blocks of stay....apparently I was still checked in incorrectly and had to come back down, in the middle of our stay, to get new keys. Here's where the mix of feelings comes in...the customer service (outside of the phone calls before I got there) was actually top notch. The folks were friendly, always fixed the issues...but WHY do I have this issue in the first place??? Some things... 1. Leak in the roof (see picture) of the Fitness Center that had water dripping down, i.e., a leak. 2. Everytime we ordered room service, they got the order wrong and we had to get something taken off or go back and retrieve the missing item. 2a. The restaurant was open until 1030 am, closed, then open again at 4 pm for dinner. How do you have no food available for guests, with a whole restaurant and lounge, from 1030 am to 4 pm? So the sign that says food is available 24hrs (see photo) lies and fairytales. 3. Chair (see picture) seems to be on its last legs. Nuance matters. 4. I'm a Bonvoy member. Every other Marriott I've been to, there are water bottles in the room (gratis) and free wifi codes upon check-in. There were no water bottles in the room and I had to sign into the wifi hoping it got taken off the bulk at the end of the stay. 5. Vending machines conveniently sold out on the floor the entire 5 day stay. But...the customer service, make no mistake, kind and responsive. Just too many issues to have to respond to. Marriott gotta support this particular hotel. read more

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This hotel's staff were very accommodating and the rooms were so spacious. I loved my window view especially at night as the city of Arlington, VA lit up. The option of being eco-friendly with linen was a plus as not all hotels would offer a choice. The meeting rooms were very comfortable and the posted itinerary and maps were just so helpful. I truly enjoyed working out in the fitness center at any time of the night; the 24 hour access is the best! This hotel was mindful of many important aspects when hosting a conference. I would encourage using this hotel again. read more

Quiet, clean, and close to the airport. Didn't get to really experience the full treatment as I arrived very late and left very early. Check in was easy, room was extremely nice and shuttle to airport was easy and convenient. read more

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Poor customer service, worn-out interiors, and lack of hospitality even for the highest tier Marriott Bonvoy level customers. Hotel ownership is focused on revenue preservation rather then providing customers with any acceptable level of service and amenities. read more

I was supposed to travel and stay at this hotel. The night before my travel our daughter tested positive for Covid, so we obviously were not going to travel and risk anyone else's health. I called the hotel, Serena answered after a long wait. I let her know my situation, she told me that we couldn't be refunded. Then she got Jorge on the phone, who was the manager on duty. He was incredibly rude. It seems preposterous to me that in these times, a customer service oriented business would not take care of longtime customers. It's not like I was canceling simply because I didn't want to come. And then on top of that Jorge was awful. This was just a terrible experience overall. I completely appreciate that businesses like these are doing their best. But in this case, they are not at all doing their best by their customer read more

The people who run this hotel are heartless crooks. I was supposed to travel there for a conference in early May. That same week, my mother died. I called the hotel to cancel and obtained a cancellation number and confirmation email. To my shock, I was still charged for the room as a no-show. After the funeral and everything, I contacted customer service to dispute the charge. Their rep ghosted me. So I disputed the charge with Amex. Amex just notified me that the hotel is persisting and claiming I didn't cancel, so they reinstated the charge! I am aghast. The people running this hotel are liars. I don't deserve to be treated this way and either does anyone else. Don't stay here. Don't plan a meeting here. read more

I was here for three nights/four days for a work conference. Pros: - huge, comfy bed and pillos - HBO Go is included in TV - you can checkout using the TV / also use your personal YouTube/Spotify accounts - massive underground tunnel to the Crystal City shops and to the metro (perfect for winter or gross weather) - great customer service all around the hotel - location is amazing. It's located within .5 miles from lots of great, diverse, ethnic eats, a Whole Foods, a Fashion Mall, a Costco, and more! - free shuttle to airport Cons: - the set up of this hotel is a bit odd. I found myself getting lost a lot during my time here and going way out of the way as I wasn't aware that somehow the hotel connected in ways I didn't even know existed, lol. - no soap. I've never realized that I wasn't so connected to hand soap till they told me that I had to use body wash in my personal bathroom to wash my hands. I found this very odd, but I guess it's saving costs for them, I so understand. - cleanliness: I found a thick layer of dust on one of the bedside stands in my room, indicating that it hadn't been cleaned in a good week or two...which is concerning, to say the least. Overall a great hotel, located very close to the airport and within walking distance of many great places to accommodate you during your stay. read more

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Questionable about the cleanliness of the bathroom. Upon arrival, found hair around the toilet seat, hair in thr bathtub, and even a hair stuck on a towel. Only stayed a night after a flight that arrived late. But 5 stars for the shuttle driver, he went above and beyond. read more

Bottom Line: A full service, but not fancy, Marriott hotel in the bustling business district of Crystal City just steps from the Metro. This Marriott property isn't super fancy but it is big and convenient. This full service hotel has a large lobby, Mediterranean restaurant, a wine bar, a bagel/coffee shop and a pitiful sundries/gift shop/kiosk. The best feature of this hotel is that it is very close to the Crystal City Metro Station and the hotel lobby can be accessed via the Crystal City underground corridors. This is particularly useful if the weather is unfavorable. Also, the proximity of the Metro station makes it easier to get into downtown DC or a less businessy/more fun part of Arlington. The decor in the rooms is very standard Marriott and a bit dated in my opinion. I was upgraded to a suite which was kind of the staff but the wifi didn't work in the bedroom so that was a bummer. The bed was super comfy and the room was clean. The concierge level for Marriott Elite members was very bleh. I bet they like it that way so no one lingers too long or takes more than their fair share. The lounge had big windows but the views were not very interesting. AppetizersA full service, but not fancy, Marriott hotel in the bustling business district of Crystal City just steps from the Metro. This Marriott property isn't super fancy but it is big and convenient. This full service hotel has a large lobby, Mediterranean restaurant, a wine bar, a bagel/coffee shop and a pitiful sundries/gift shop/kiosk. The best feature of this hotel is that it is very close to the Crystal City Metro Station and the hotel lobby can be accessed via the Crystal City underground corridors. This is particularly useful if the weather is unfavorable. Also, the proximity of the Metro station makes it easier to get into downtown DC or a less businessy/more fun part of Arlington. The decor in the rooms is very standard Marriott and a bit dated in my opinion. There was some DC pictures mixed in to remind you that you're near the Nation's Capital. I was upgraded to a suite which was kind of the staff but the wifi didn't work in the bedroom so that was a bummer. The concierge level for Marriott Elite members was very bleh too. I bet they like it that way so no one lingers too long or takes more than their fair share of food and drink. The lounge had big windows but the views were not very interesting. Appetizers served included the standard veggie tray, fruit bowl and cheese platter. There was shrimp balls too but they weren't very good. The best part was the bottled water and cookies. I've stayed in several other hotels in this area and this one was sufficiently generic to blend in with the rest. read more

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Best part of this hotel is the shopping center underneath! This is a convenient location and a nice walk to Pentagon mall. The staff here was nice and accommodating. They were at my door to clean my room faithfully by 8:30am. I had the Jr suite and it was spacious with great view of the city. The bed was pretty hard though that it made my back hurt for days. With my hotel package I had cookies, milk and water delivered to my room every night and that was a nice to have after a long day in the city. There are plenty of seatings for individuals or groups to chill throughout the hotel. One thing I did notice at this hotel there wasn't any water in the lobby but they did offer hot apple cider. It seems to be unplug every time I wanted to try it & by 6:00ish it was gone from the lobby. Overall a good place to stay! read more

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Great location. Very convenient to the metro for getting places In DC and National Airport. Cleanliness was also very good. Rooms are on the small side and noise, both street noise and sounds from the hallway and other rooms, was only average at best otherwise I would have given the place an extra star. read more

Crystal Gateway Marriott - This is the enhanced internet service at $15 per day! - Hotels Near Me - Arlington, Virginia

Pros: 1) Yvonne is one of the BEST Marriott staff that I've EVER encountered. Truly an example for others to follow. Ask her anything...she knows it! Professional, knowledgeable, pleasant and so helpful. 2) The guest-rooms are nicely appointed. 3) They have warm apple cider at the entry way, which is perfect on these chilly days. 4) Heated indoor pool. 5) As a Gold member, you can get free breakfast at their Mez restaurant on the weekends when the Concierge lounge is closed. Cons: 1) Dinky gym considering the scale of the hotel. Plus, no sauna. 2) If you don't bring a laptop, their computer center on the 1st floor only works w/a credit card...even just to log on. 3) Unlike other Marriott properties w/in a 2-mile radius, this location does NOT offer a local shuttle to the local shops, etc. (only an airport shuttle, which is somewhat unreliable). 4) They have closed "bin 1700" which was the live music/jazz venue on the main level. Rumor has it that management was not comfortable with the ethnic, respectable crowd. read more

Crystal Gateway Marriott - Hotels Near Me - Arlington, Virginia

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I am only rating this on the parking. I park here when ever we fly out if DCA the parking is very reasonable and it's undercover and safe.

We wanted room service and ordered a salad of some sort, two Maryland she crab soups, a Chesapeake rockfish shrimp flatbread and a ginger ale. What we got was the some sort of salad which was apparently good, two lima bean soups, a burnt flatbread pizza that was black because it was burnt so badly..and two waters. The pizza (other than the burnt part) had no flavor. We called to explain how our order was messed up and they said okay, we will send you new soups. We got the soups and they are okay. It is not Maryland style and there is NO crab in there. It tastes more like creamy potato or clam chowder..and heavy on the cream. It's good soup though. Overall the food is overpriced and not that good. Save your money and go someplace else. (Not the underground though..no place is good down there either.) read more

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I stayed at the Crystal Gateway Marriott a few weeks ago. I actually had the best sleep in ages. I am trying to find out what kind of mattress I slept on. I want to buy one! Yes, it's on me that I didn't strip the bed and take a photo of the mattress tag. ( In my defense, I was at a conference running ragged.) Turns out the Marriott online shopping website has two kinds of mattresses. I am not going to pay $2000 for a nonreturnable mattress until I am 100% sure what kind to buy. I have been trying for several weeks to find out. I have left multiple messages for the engineering dept, as several people have told me they're the ones who update the rooms and replace beds. I have talked to the front desk multiple times, including one time to a guy named Chris who said he would DEFINITELY find out and get back to me. (Chris? Chris? Are you ok? I haven't heard from you. I hope you're not chained in a basement somewhere!) I have talked to housekeeping and offered to give a $20 tip when they call me with the name. I have called the online shopping number twice - the second time a lovely woman named Nina emailed the engineering manager and the housekeeping manager on my behalf (here's looking at you, John Williams and Ms. Tierney). In response to all of this: crickets. I was hoping a 1-star review would prompt a response, but I see several other 1-star reviews and nobody from the Marriott has bothered to respond, so I guess they don't care. But if someone is paying attention and contacts me with the brand name of the mattress, I will change my review. But until then, 1 star for terrible customer service. If you need to know who I am, ask John Williams if he saved any of my messages. Or ask Nina, who works nights at the online shopping customer service line. OR, hey - respond to this message and say you'll make it right! I just need one little piece of information. Thank you. read more

If the cockroaches in our bathroom at this hotel were not bad enough, there were bedbugs! This place is so disgusting! Literally ANYWHERE else is better. read more

Pros: - The room was clean and nice - The Italian shower was a plus Cons: - The beds were not great at all. Because of their bumped shaped we kept falling when sleeping on the edge. - You have to pay $13 per night for the WiFi in 2018... read more

Crystal Gateway Marriott - Hotels Near Me - Arlington, Virginia

For me, there are two great aspects to the Crystal Gateway Marriott. The first is the location. There is an underground ramp from the lobby to the Crystal City Shops and Metro stop. In bad weather, that would be a Godsend. Moreover, it is right next to 15th Street so Costco and Fashion Centre Mall are just a few minutes' walk away. The other big plus is that their lounge is an M Club lounge that is open 24 hours a day. Any time you want coffee, tea, soft drinks, and/or a light snack (trail mix, cold cereal, etc.), the lounge is accessible. During restaurant breakfast hours, you exit the lounge to the buffet that includes made-to-order eggs/omelets along with a full array of hot and cold items. I stayed on Friday and Saturday nights so I do not know what the evening appetizers are like. Parking is not cheap here but then it is not cheap at any of the full-service hotels in Crystal City (at least as far as I know). There is a Hertz on site and it is a short walk to the Fashion Centre Avis/Budget and even the DCA rental car providers. read more

I stayed at the Marriott Crystal Gateway for a work event for three nights. I arrived at around 4:30pm (prime time check-in) but didn't wait long at all in the Elite member line. I was greeted by Kiki who just moved here from Holland and let me know right away she was new. She was lovely and checked me in, explained the hotel amenities, upgraded me to a corner king room in the Arlington tower, and handed me a map of the property. My room was on the top floor with a great view, right next to the Marquis/Presidential suite which I also got to check out since the event I was working held a mixer there. Quite cool and convenient. The room was nice, pretty basic with a very comfortable bed. They had noted in my profile that I like foam pillows and they were kind enough to bring me those right away. The staff at the Marriott took very good care of me. There was a moment when I accidentally dropped my 14 karat gold hoop earring down the drain and I started panicking when I had to be at work in five minutes. I used the mobile app to message the hotel to have Maitenence come get it for me. When I got back from work a few hours later, not only had the maintenance gotten the earring out, they also found the earring that it belongs with and put it together as a pair. Talk about great treatment! They do have a concierge lounge for elite members and I took great advantage of that. It's open in the morning for breakfast and has a shared buffet with the hotel restaurant with the lounge seating being separate and for elite members only. The breakfast had a great array of options including an omelette and waffle station, oatmeal, and all of the continental goods. I enjoyed breakfast immensely each morning I was there. They also offer hors d'oeuvres and drinks each evening as well as dessert later in the evening. It is a beautiful space that was nice to relax in each day. The last evening I was there I enjoyed a catered dinner from the event I was working at the Sky View lounge which was also beautiful. The food was only OK, but the atmosphere was nice. I will say, overall, the only negatives about this hotel experience is that the Arlington elevators are extremely slow and the entire hotel is overly air-conditioned. I spent a lot of time in the ballrooms for my events and it was unreasonably cold. I do understand because it was over 90° outside each day they were probably putting the air conditioning up even more than they usually do, but it was a little too much. I had to take extra vitamin C supplements that weekend. Just an FYI for anyone who may run extremely cold like I do! They also have a marketplace where you can get quick snacks, drinks, and a few toiletries and medicine options. There's not too much to do in the area, but I did discover a Whole Foods a few blocks away which is one of my favorite places for any of my followers who read my reviews regularly. It's also connected to the Crystal Gateway which is an area that connects to the train station, I believe and if you keep walking, offers more dining options. You are also less than a mile away from the airport and able to take advantage of the shuttle that runs back-and-forth every 20 minutes on the hour. I used it as soon as I got to the airport in DCA and then again on my way back as well. The driver is nice and plays cool, 90's music like Salt-N-Pepa. There is a pool, which I only heard of and never saw but I did use the fitness center each morning I was there and it was lovely. Very clean and had a lot of great options to choose from. All of the equipment seemed as good as new. Life Fitness brand, like most Marriotts. Overall, I immensely enjoyed my stay. I thought the service and the staff was great. Whoever was on the other end of the mobile app chat was very responsive and quick to help. The property was nice, clean, and although freezing cold I would definitely return here again to enjoy the same kind of treatment and luxury as I did this past weekend. Thank you to everyone who contributed to such a lovely stay. read more

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Haven't had a chance to review this hotel I stayed at in DC back in March until now. No need for an intro for this chain...this is the Marriott for crying out loud. We expected the staff to be extra courteous, public spaces easily accessible, and rooms clean....all check. This hotel indeed exceeded our expectations. The minute we checked in, we were greeted by every single staff that passed by. This is considered as a business hotel in DC near the Reagan National and walking distance to Metro. Here are the goods: 1) Enormous 2 level lobby with several seating areas, concierge services, Einstein's Bagels, FedEx Kinkos, lobby bar w/ happy hour & 2nd floor restaurant. 2) Underground passage way to Crystal City Metro so you can avoid the bitter cold weather. Hotel is also close to 23rd St bars & restaurants strip & Pentagon City. 3) Free street parking (from 8pm to 8am..i think) but its $25 for self-parking w/ in and out privileges. Wish it was included with the rate but I guess this is DC / VA. 4) Our room was clean w/ traditional Marriott furnishings. Writing desk, LCD, 2 beds w/ view of front of building. 5) Spacious modern bathroom and good hot water pressure too. The only thing missing was the in-room wifi but they offer free wifi in lobby. We paid about $125 per night which was not bad at all. The hotel was what we expected from a reputable chain and having the Metro within a few steps is very convenient. Will consider staying here again. read more

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My go to for airport parking without the extravagant expense of parking at the airport. Able to use the hotel shuttle for drop off and pickup. read more

The service is good here, but the room? Not so much. The box spring in my room was ruined and if I laid on one side the mattress would slowly slip off the box. There would be almost a foot of overhang the next morning. Some of the pillows smelled pretty bad. I guess I'd expect a place charging over $200 a night to actually care more for the beds than a roadside motel. It was freezing everywhere. When eating anywhere in the hotel, either in the restaurant or in the conference rooms, I felt I had 5 minutes or less to gobble my food down before it tasted as if it were pulled right from a refrigerator. Only one USB plug in room worked... that's half of them. Their cheaper competitors have USB ports all over the rooms. Some people in the event I was with said the hotel was setting up a night DC tour for them and to just check with the concierge at a certain time. They went to check and no concierge available. The main plus was distance to DC, the Pentagon, the subway station, and good restaurants. I got more help from the DC locals and public employees than hotel staff. read more

My husband and I went to DC for a memorial ceremony. We got to the hotel and our room was cancelled but Thao Anh Huynh not only helped us get our room back but she was one of the most pleasant parts of our stay. She was awesome. Marriott, good hire. I hope you keep her!! :) read more

This hotel is clean and rooms are relaxing and adequately spaced. Lobby is nice. The M Lounge was a nice ambiance, but I couldn't figure out how to get into the second room with food like cereal and yogurt after the breakfast hour closed and the charging stations didn't work. The underground shops and metro are connected so easy to get around. Also about a ten minute walk to other restaurants north and south. They have a shuttle to the airport every 30 minutes, which is convenient. All around decent hotel. read more

ABSOLUTELY DESPICABLE! Found a bed bug in our beds this morning as we were getting ready to head to breakfast. Spoke to manager and he insisted he do "further investigation" to truly see if it were bed bugs. Upon speaking to housekeeping, I was told this happens often. I do NOT recommend staying here, and I hope anyone looking for best clean hotels sees this and takes their business elsewhere. read more

Crystal Gateway Marriott - BED BUG IN BED - Hotels Near Me - Arlington, Virginia

This hotel doesn't care how human beings are treated. When one tries to call the front desk if it bothers them they will immediately hang up. I would not recommend going here at all they treated me poorly and when I tried to speak to the manager (I tried many times) it would go straight to voicemail and he never got back to me. Overall the people who work there are obnoxious. read more

Had a good stat at Crystal Gateway Marriott can't say it was great unfortunately. Rooms are well appointed. The facilities were nice. Staff were pleasant. Im taking off stars as the food options in the dining were very limited, the food served for conferences were ok but that's about all I can say. My conference did breakfast, lunch and a happy hour. Never really felt the options were that great and the boxed lunch was hohum. The parking is ridiculous cost and they double charged me one night which was $90. I've called twice and can't get anyone to do anything about it. The rooms with two beds have double beds which didn't really work well for us. So all in all an ok stay that wasn't stellar. read more

Reasonably roomy bathroom, with nice shower with both overhead and hand wand. Plenty of outlets around room, both electrical and usb. Have only done one night stays here, so haven't tried to connect devices to tv. Room service is the new casual style, where it's brought to the door in a carry out bag. Keeps prices more reasonable, and food seems to be good quality. Daily soup - three bean - was surprisingly good. Burger brought with fries instead of requested chips, though they were decent fries. No salt or ketchup, so a bit of a misfire on room service. Room can be kept nicely cold and bed reasonably comfortable. Convenient to underground shopping. Nice to have a drug store, grocery, and other shopping and restaurant options an inside walk. Overall pretty solid for a business stay. read more

The only reason I am giving this place 2 stars is because Yaya at the front desk was the best part of my stay here and all he did was do his job, otherwise this hotel would receive a 1 star. This site is conveniently located a little over half a mile from the airport which is why I chose it. Let me make it known, I am a Marriott associate that works in the Sales and Marketing department in Las Vegas, so I'm very familiar with the rules and regulations that Marriott has in place for ALL it's sites. With that being said, we are REQUIRED to wear our name tags on the left side at all times while on site, whether clocked in or not. When I checked in at the front desk the elder gentleman with glasses could barely hear me and seemed to have an accent. I'm not trying to discriminate, but as he was NOT wearing his name tag, I have no other way of describing him. That's strike one. Strike two, as he was checking me in (Microsoft had an outage this day so I was understanding of the slow processing), I was observing the other front desk agents giving guests complimentary water and being way more friendly towards their guests, BUT the man checking me in did not give me any complimentary waters or recommendations. Strike three, he was extremely rude and lazy. Whenever he couldn't hear me he would say "What" with an attitude instead of "Sorry?" or "Excuse me?". To make it even worse, I unfortunately had to extend my stay, so I went on the Bonvoy mobile app chat to see if I could extend my stay and was told to come to the front desk to initiate that. I'm convinced the same person on the chat was the same man who checked me in because the professionalism was nonexistent. When I got downstairs guess what? It was the same man who checked me in and when I told him my circumstance he told me that I needed to book another room online since I used my associate discount and he could not extend my stay for me. At this point I was agitated because this was the third time I've come down to the desk and I'm toting around two children under 4 years old, so it was already not easy for me going back and forth with them. So rightfully so I began to complain. As I'm complaining, magically he was able to extend my stay at my associate rate! How ironic...so he had me standing there, giving me an attitude all because he was lazy and wanted to be difficult. All in all, do not stay here if you have kids, do not stay here if you expect hospitality either because where are the bell people!? I had to grab my own cart and push all my luggage and groceries to my room, by myself. Good thing I had an employee discounted room because I would never pay full price to stay here! AND GIVE YAYA A RAISE! He exemplifies Marriott values perfectly. He not only helped me get back into my room when my key card wasn't working because the other man did not reprogram my card correctly to accommodate for my extended stay, but Yaya also gave me suggestions and a bag to help me carry my food. read more

This place nickel and dimes you from the get go. From the start you're paying $200+ for your room. It's $13 bucks for one night of internet, $5 charge to deliver your food from the restaurant in their lobby, $5-$7 dollars for soft drink and the outrageous charges go on. Staff is unhelpful and will not even try to help. This place caters to certain clientele and if you don't have a six figure salary they look right through you. Rooms are nice though (thus two stars) and it is clean. Just be ready to pay an arm and a leg for everything and be treated as a peasant. read more

Marriott, It's time to stop with the paper straws and the in-room plastic cups. Your customers deserve better! read more

This place took our money ($1200) then cancelled our reservation, and kept the money. When we arrived we had no place to stay even though I had all the docs. They then KEPT the $1200, not responding to any calls or emails. What they did was straight up theft. I travel a lot and rarely write reviews, but these people are thieves. read more

Disappointing and expensive Staff was rude during the check in and on pretty much on any other occasion except when they were selling alcohol at the event I was attending. The room was noisy, next to a vending and ice machine and they proposed as a solution am that I would pack and change room at 2am. read more

Was there for dinner function. Prepaid event. Ran out of food before last tables were served. Had not replenished before we decided to leave and find food elsewhere. Parking machine was broken causing us to incur an additional hour if parking before we could depart staffing not available to offer assistance. Definitely not Marriott standards we expect read more

20 min driving from the Reagan Airport, the hotel is built right on top of a metro station. Can't beat the location and price. You have to pay for wifi access. Friendly staff very busy at the front but helped us quickly to get in our room. I got checked in a room on the 9th floor but close to the elevators. The room definitely has the best acoustics to make sure you can hear all the hallway traffic. At night there were people talking loud and kids wailing... read more

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I have stayed at many hotels in Crystal City, but, this was my first time to stay here on business for a conference at the hotel. When I arrived at DCA the hotel provided courtesy bus service to the hotel. Being a platinum member I was able to efficiently check into my room #547 at the end of the hallway, away from the elevators, which is my personal preference. I only wished I was on a higher floor for better views of the area. My daily hotel rate was $189 or $213.81 with all fees included. The Crystal City metro is located behind the hotel. You can either walk around the hotel in nice weather or there is a connection to the metro in the hotel's lobby. The club floor amenities and service were quite nice during my stay. read more

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Pro: Comfortable room. Good air conditioning. Real hangers in the closet. Large windows with plenty of light. Great breakfast in the concierge lounge. Easy access to the metro and shopping in the underground mall attached to the hotel. Great location with several restaurants within walking distance. Wonderful hotel staff. Polite and unobtrusive but very security conscious in a good way. Nice pool with both indoor and outdoor patios. Nice shower. Con: Parking is rather expensive (sadly, normal for the location). Limited benefit from the concierge lounge (outside of the breakfast). Tip: the nearby kabob restaurant is both inexpensive and good casual food. read more

I stayed here for two nights and if not for meeting friends That we're staying here, I would have left. What was wrong? 1). There was food from the previous guest in my mini refrigerator the entire time I was there. See photo. 2). My sheets were ripped. see photo. 3). There was a nasty stain on my bath mat. See photo. read more

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I stayed here for three nights to attend a conference held at this hotel. Location: 5-10 mins drive from the airport. They have free shuttle available from/to airport/hotel. I was lucky enough when I showed up at the shuttle bus stop at DCA, the bus came within a few mins. When I was ready to leave, I came to the lobby at 10 mins after o'clock and was told a bus departs at 20 mins after o'clock every hour. So if you just miss a bus, just take metro or taxi to avoid a long wait. I took metro to DC one day. It was very easy. A few mins walk through the mall, connected to the hotel, within 20 mins on blue line, I was at the downtown. Service: it was what I expected for Marriott and the price they charged. We had a negotiated conference rate but I thought it was a but pricier considering this is not located at the downtown DC. Food: I ate every meals at this hotel. They served breakfast, lunch, and dinner reception. Considering they were conference food, they were not too bad at all. In fact they were much better than other conference food I had in the past. Room: room is more spacious than I expected and enjoyed it. I liked the bathroom amenities especially make up remover towels. Those come in handy for us ladies. My only complain was towels. I don't know what kind of quality control they have in place but the first towel I grabbed was so thin and old. The one next to it wasn't bad at all but throughout my stay, I found some towels to be thin and old. I have to think back if I was staying at a motel for a moment. I am going to ask for fluffy towels in my profile next time when I come back next year read more

The bed was fantastic, the shower, and the complimentary soaps, conditioners, and creams for the ladies was incredible. The front desk was quick to respond to all request, and didn't seam to know how to say "NO". The hotel restaurant was ridiculously priced, $25 for breakfast buffet that was in my opinion lacking. Tuna sandwich was $20 drinks were $15 so we ate, and drank other places. Enjoyed the doorman giving me crap about my Dallas Cowboy gear. read more