On April 20th, I called AAA for a lockout and St. Louis Lock & Key was dispatched. I paid $150.00 for 2 keys, one was an electronic key fob and the other a door key. The next morning, I was having issues with the keys and soon they weren't working at all. I could not get into my car and had to call AAA again to gain access inside my vehicle. Your AAA rep advised me to call St. Louis Lock & Key back to fix the issue and so I called them. When St. Louis Lock & Key responded, I reported the issue and presented the 2 faulty keys and 2 new keys I had purchased. I asked that they be reprogrammed to get into my car. He refused to take any of them and said "I'm not doing it, I'm done with it, it's out of my hands. Call AAA it's their problem now."  He threw his hands up and walked to his vehicle and left. Our entire dialogue lasted 60 seconds. I called St. Louis Lock & Key the next day and reported the issue, they advised me to deal with AAA not them. Again, St. Louis Lock & Key did not want the keys old or new, this was the 2nd time they were offered and refused. I called AAA and was advised to try and call St. Louis Lock & Key to fix this issue. With AAA saying to call St. Louis Lock & Key & St. Louis Lock & Key saying to call AAA, I couldn't wait to gain access to my car for more than a day, so I discarded the old keys and had a new one reprogrammed myself.      I called AAA again to find out how we can resolve this issue and got a hold of Carmelita. She said she would get back to me within a day or two to find a solution. No response for 2 days, 3 days, 4 days, 5 days or 6 days, so I called her back and left a message after 7 days of waiting. No call back for 3 days after my message was left with her. When I did get a call back, Carmelita said that she is transitioning in her role, but has informed another agent she is training about the details and he will get back with me within a day or two. No call back the next day or 2 days later, 3 days later, 4 days later, 5 days later, 6 days later or 7 days later. I called AAA back on the 8th day of waiting to check on the progress, but Carmelita had already left that department and I had no idea who the new agent was so I just explained it to the agent on the other end of the line. That agent could see the notes in my account but had no clue what was going on. The agent that day said they will pass along the message & have someone call me back. No response the next day, the 2nd day, the 3rd day, the 4th day, the 5th day, the 6th day or that week. I called back the following week yet again to resolve this issue. I was placed on hold, transferred, disconnected and called back and started the process all over again, this time I got a name, Mr. Anderson. The agent told me that he would contact Mr. Anderson on my behalf and have him contact me. I waited one more week without a response and so I called AAA back. This time, I was given Mr. Anderson's email address and I finally received a response not from Mr. Anderson, but St. Louis Lock & Key who said they were advised by Mr. Anderson to call me. I regurgitated the story yet again to St. Louis Lock & Key who already knew it but chose to do nothing about it. Mr. Anderson called me for the first time on the 7th of June and after conversing with St. Louis Lock & Key & Mark Hebert stated that I must give back the 2 thrown away keys that St. Louis Lock & Key previously refused twice in order to get back the $150.00. I asked Mr. Anderson 5 times for the name (before he finally gave it to me) of his supervisor and the chance to speak with him and was denied by Mr. Anderson. Yesterday, June 7th, marked the 48th day I have waited for AAA to call me and fix the issue. Keep in mind that when I called yesterday, I was still waiting and had not heard back from AAA, I continued to call to get the right person for over a month. What a debacle. Please give me a call. read more

Constant spamming of their TV commercials radio commercials mailbox flyers unsolicited they need to go away 100%

First of all over 3 hours!!!!!! 1st call advised them car wont go into neutral. They said 45 minutes. It is now 6 30 we call back they said another hour. 2nd time told them car can't go in neutral. The guy got here at 7 30. It was the was truck!!!!!!!! So we had to call back again. Completely new call set up and wait for another tow truck. Guess what? Another hour!!!!!!!! No eta said will try to keep in touch. Wasted 3 hours or more because they sent the wrong tow truck after 3 calls letting them know send the right truck it doesn't go into neutral. I am diabetic and needed to eat. Constant communication and still sent the wrong truck!!!!!!!! I am very pissed off. Terrible customer service and communication between the dispatch and tow trucks. I am throughly pissed off. Bad very bad customer service. read more

So I got a flat tire @ 9:30 pm I had my twin 1yr old girls 10 yr old daughter and 16 yr old son me and my husband in th car I called AAA roadside assistance got a Eta of 10:35pm that time came and I check the tracker and it s still about twenty min away so I call back to check ( mind you I'm still waiting for the Aaa truck on call on hold hasn't answered me for an hour and it's already the next day) as I'm typing it is now 12:44 am and still no truck or answer from AAA read more

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Beware AAA members if your car is damaged by a AAA recommended vendor they will do nothing to help you recover your damages. They refused to share with me their policy for dealing with such a situation . Be Careful ! read more

AAA IS THE WORST!!!! They will do whatever means possible to NOT pay out. Look at their reviews, everyone will agree this is the WORST insurance company out there. Take your business elsewhere. read more

I have been trying to log onto the AAA Website for two weeks, and all I keep getting is this error: Sorry we experienced a temporary problem. Please try again later. I have contacted customer service about this problem, and have been given assurances the tech people are working to fix it. Does it really take two weeks to fix the problem? I'm just glad I do not require road-side assistance! read more

AAA is the worst service with customer service supervisors that you will ever want to call if you need an emergency service for your card do not use these services or this company I've been a 10 year member and I cannot believe the service that they are giving now with rude incompetent customer service 25 to 35 minute wait times on the telephone because they have an app they want you to use now stay far far away from this outfit trust me you will regret the day if you are a member anymore with them read more

AAA is a horrible company. They bully you and then they will say this is not bullying. Your drivers come without mask, ask woman to open the hood, start smoking and then they lie and put the blame on the customer rather than admitting that your battery is defective. I am a disabled veteran. That Driver came and told me Go, open the hood. He told me i am going to give you 4 minutes. If your car does not start then you pay for the battery. he went to his truck and started smoking and don't know what he told his dispatcher and told me that we are not going to change the battery because you don't drive much. We are not going to honor the warranty of your battery. That is not even 6 months old battery. Batteries have 6 years of warranty. This had happened on 7th and that Guy didn't change the battery in-spite of my so many requests and then without telling me started his truck and went away. I called them more than 10 times and they were intentionally disconnecting me. One of the Guy on the phone told me, you talk to 100 people then also we are not going to change the battery. I called their member relations department. What a shame? Member relations. You should call that department "We know how to bully" Last week, i called again and they send another bully. Looks like both drivers were buddies. He said Your Alternator needs to be changed. Call for Tow Truck. I said you give Jump Start and he refused. They were determined to torture me.He said Alternator will cost you $600 to $800 with a stupid smile. Shame on AAA. Shame on you 2 supervisors i spoke today. The Guy who came today was a gentleman who didn't care of his job and changed the battery of my car. He told me nothing is wrong with the Alternator. People like him should be supervisors who care about customers. 2 Supervisors I spoke today, you should not be supervisors. You are disgrace to supervisory positions. You did this horrible thing to a disabled woman veteran, how pathetic can you be? Just remember what you did to me, will come back to you sooner or later. Mark my words. read more

THE WORST CUSTOMER SERVICE EVER. This company does not care about their customers at all. We filled a claim 2 months ago, their tow driver hit the back of my 50k truck and denied the claim. We have not heard back from Jeff the service manager and his boss Efran. What kind of professionalism is that? This company needs to fire managment and get people who are EXPERIENCED and know how to do their job. Stay away from this company because any accidents they are at fault in, they will NOT PAY or give you their time of day unfortunately. read more

AVOID. Just canceled after being a client for 33 years. Reason? Ask "ANGIE" The idiot who told me a tow truck was on the way on Friday September 24th 2021 at 1217pm in Tennessee but never ordered it for me. C' YA. read more

I hope I will get and answer to this statement tomorrow 9-22-21 when I call customer service . I have been a member for sometime and today 9-21-2021 I needed the use of a tow truck, and when I called for roadside assistance I was told by the agent "I'm sorry it seems your listed as deceased in our system" and then the agent proceeds to ask me verify who I am, which I did. Wow so I'm listed in the system as being deceased. Now that blew my mind of course but then I thought well the system for AAA had no problem taking my annual payment in July, 2021 and sent me a new card for next year. So why I wonder am I asked, to pay $187.00 if I wanted to reinstate my membership today so I could get the tow truck. This is crazy why should I have to pay twice for a service that I have and have used just because the system, the AAA system is wrong. The rating I give is one star. Maybe that rating will change after I call customer service tomorrow 9-22-2021 we'll see one can only hope. SN: No identity theft my personal information is secure. It's just this AAA system read more

They do not value their customers. Been a customer for years never used service much. The one time I used their service to have a key cut, they misinformed me of information and then did not want to reimburse as stated to me. I carry 4 cards on my cars. I will be seeking to do away with because they suck, rude and do not care about customer service as they claim too. I am updating my review because the AAA manager did take the time to research situation and follow through after getting 3 unhelpful, non-caring agents who completely reminded me I did not matter to them as a long term customer. I will still be seeking other options before I renew my cards again just because I do not like the way I was initially treated and talked too after being left on hold for 16 min, thinking someone was going to resolve my situation positively. I give credit to the manager who took responsibility and is trying to make things right. read more

Rotten brand new agent from Cincinnati office - misled us entirely, unbeknown to us, that we had to be "married" to our computer, never get any premiums through the USPS, never talk to anyone on our cell phones - IN ORDER TO GET THE DISCOUNTS WE HAVE EARNED BY BEING GREAT DRIVERS AND MORE. Their new "E[-Value" program is the worst ever - it is intended for the person who never wants to use a phone again or send in a bill via USPS. Only, he didn't tell us at the outset as we signed up for our policy. We had to catch it on-line as we were preparing for one of us to electronically sign it to set the policy in place. Then a verbal argument ensued. We should have known then not to go ahead with the policy, but we were sweet-talked. After that, headaches the size of Texas were ours - gave our bank's routing number/checking account number - the first payment went through ok, then they "lost" them - and kept sending us cancellation notices with threats of adverse action against our credit - - - Got one e-mail confirmation they received one payment - - - but sent another cancellation notice - - - there have been five of these babies in total - Our premiums are only $129.21 - - - and get this, now we owe over $1,500 for just two months of having the policy - but being told we weren't covered while driving through all of this horrible/horrendous traffic all of us face day to day. Made umpteen calls to customer service - one guy there said he couldn't pull us up by our policy number as he could only access via his PC the last four digits - but we COULD SURE SEND MORE MONEY!!!! We're outta' there - muy pronto - went back to Hartford instead - where UP-FRONT COMMUNICATIONS ARE A MUST, friendliness exists, understanding is theirs, reading is an art, and we are considered VALUABLE. Don't buy auto insurance from AAA - ever in your life, or you will be terrifically sorry. We're 74 and 84 - what a shame. Oh, well, consider the source. read more

They are incompetent boobs! I was a member for 20+ years dropped them when I bought a new Mercedes. Once out of warranty I re joined. Two weeks after paying I was traveling to Maui. I called twice to get help with motel reservations air fare car rental and tours. They never return my calls. Last night I had a blow outing my pickup near a small town but AAA tells me it will be around 2 hours before a manager can get with me because they did not have a local tow service. It took 3 min to locate a tow and they were there in under 5 min. They changed my tire in a pouring rain and charged me $50.00 Screw AAA I do better and cheaper on my own. I am going to demand a refund they suck!!!! read more

I moved out a AAA location to a location served by a different office. My memebership expired. I have been called by "Erin" 17 times in the last month. Leaving a voicemail (because I blocked their #) for me to renew my membership. Trying to find a corporate contact to let them know that this is harrassment and I will NEVER, NEVER, NEVER renew or take out a AAA membership again. read more

I just received a letter saying they will not renew my membership, the membership that I pay for. I am at a lost as to why, so I called the Corporate Office, located in Dearborn, MI, which is where the letter was sent from, and I asked, why am I being cancelled and NO ONE could give me an answer, the rep said that Corporate Office could do that at their discretion, meaning no reason has to be given. Their service has really gone down over the years and I am very disappointment I have paid for their services, so why are they penalizing my membership, did I use the service to little or too much. NO ONE SEEMS TO KNOW, I have been a member since 2010, I am a senior and need the service in the event that my car needs to be towed for service. So where does that leave me, like most seniors in America out of help and on my own. read more

I was out of gas on 210 fwy in 105 temperature heat. Called AAA for assistant with gas. since my car at the dealer and I have a rental car, they said they can not help me. seriously been with AAA for 23 year GOLD Plus member very disappointing and angry about this matter. I called AAA spoke to supervisor, she kept asking me what kind of rental car I have is that what really important. Thank God for highway patrol roadside assistance for there help. For sure no more AAA renewal next year. read more

Triple AAA plays a lot of games and make it seem like they are trying to help but never did . I've been waiting for my total loss check for almost 2 months now and all they do is play games . read more

I have only been with AAA for only one year and I am very disappointed in how the corporate office and management resolution to customers is devalued. I understand that no big company wants to acknowledge they made a mistake, sometimes the customers just want to hear I am sorry let me fix it but actually do it!! Lying to the customer that you indeed resolved the issues does not make the problem any better. For example, when I enrolled with AAA my agent Chris has great customer service, he just lacks in responding to the customers when he says he will. So he made a mistake with my police he was supposed to fix it and move the money that I still had available to my new policy but instead, he left my canceled policy in the negative, and instead of fixing it resulted in sending me to the collection which caused my score to drop 100 points. When I tried to reach out to Chris by phone and multiple emails I got no response, I then sent an email to his supervisor Ms. Drumgo who asked me to please give her until the following Monday for her to resolve the issue, I said okay. Me thinking okay she will fix it, Monday came to no call, Tuesday came no call so I called her Wednesday left her a voicemail and she called back. Ms. Drumgo apologized and said that she has already contacted the billing department and informed them of the error and will make sure that they contact Trans World Collection so they can remove my case from the collection because it was a mistake on the agent's side. I said okay is there a way I can have some sort of email or letter so I can send it to my broker because I am in the process of refinancing my house and this was a shocker and an issue, of course, AAA will cover their behind by saying no, unfortunately, I cannot give you anything saying that it was our fault all I can tell you that it will be resolved and I can send you something saying from when your policy started, of course, I became upset because at this point I am seeing that she was not going to be any help. I kept asking her for something saying that this matter will be fixed and rectify I was not asking for a refund, or any compensation nothing just something that I can give to my broker to show the bank that was it. I asked her so what can I do she responded (you can dispute it and we will make sure we contact the collection company and inform them of the error) It has been 3 weeks since I got a call from Trans World collection I am thinking they are calling to inform me that the situation is taken care of, NOPE they are calling me and harassing's me to pay the $551.23 for the Autoclub AAA I spoke with Katlyn explained to her the situation to my surprise she said well our client AAA has not notified us of the issue but I do see that your account is in dispute I responded and told her yes because I disputed it. Now keep in mind Ms. Drumgo assured me that she would handle the situation and would contact the billing department who will call the collection agency to remove my case from their file. I don't understand how AAA a big company would treat customer's concerns this way, why make promises that you break? What can I do? Trying to reach a Regional manager is close to impossible let alone a CEO. Not only have they mistreated my case my issue my concerns but they have emotionally, financially, and personally affected me, and yet they don't care. read more

I want everyone to know. If you move from one state to another state with an active membership, you will not be able to log into your account on line. AAA locks you out and according to the rep, "until you pay money, you won't be able to go on line, even with your active membership". Sounds like double dipping to me. Shame on you for treating customers in this manner. It is very convenient for AAA Corporate office not to post their phone number. I was denied access to TX or FL site (7 months) and now Fl wants more money. Doesn't seem right I should have to pay again. read more

first year with AAA, what a regret! 24 hours later and my car still has been tow! I will cancel my membership with them, it's all about money they don't care about us at all! So disappointed with AAA! Kept to call them since 5:30 in the afternoon yesterday and until now still no responde to me! read more

I totally agree with the comments made about triple A giving no value to their customers. I have had their membership for years. I have only called them for roadside assistance twice. Both times for a battery issue. On the first call I purchased a battery from them with extended warranty. To make a long story short. The second call was requesting for a replacement battery as the purchased battery was not a good battery. I was made to pay out of pocket to get documentation from my dealership stating that the battery was in fact a hazardous battery. I complied with the request and was still told that because they did not have a bad reading when testing the battery they refused to replace the battery. After spending 4 hours on the phone with them and two service calls which required an additional 3 hours of waiting. I still could not get the situation resolved. I was made to wait on Thanksgiving day for a supervisor to come to review the documentation and provide a new battery. That never happened, so I was forced to stay home and not join my family on this holiday. Then when I called the morning after I finally got a customer service with some knowledge and commitment to resolve the issue. I received a tow and transportation free of charge to the dealership to purchase the new battery. I was promised that I would be refunded, that refund would include the purchase price of the original battery along with the difference in cost for the new battery, my cost for the extended warranty in which is no longer valid and the cost of the dealership diagnosis in which confirmed that it was in fact the battery and not my vehicle. Now that my car is back in service I requested for a supervisor to work on expediting my refund. I think that after waiting 3 days for a battery replacement and ruining my holiday, the lease they can do is work on expediting my refund. I am being denied that service because its not handled within the same department. I don't believe that is the members problem. The lease they can do is have an escalation process in place. read more

After 12 years I had 1 accident. They raised my premiums 3 times in a row Then cancelled my policy even though I sent a check. They sent it back saying I over paid them Never mentioning the cancellation. Sent in premiums on time but they did not inform me of cancellation for more than 2 months. Tried to sell new policy without longevity discount which is about$1000 a year. Refused to help with DMV another $550.00 cost. Apparently they get rid of there loyal customers when the longevity discount doesn't make me profitable enough. The worst insurance co. in existence. Probably won't publish this review read more

Ok I've been a customer for long this is my first time I call for battery service and it will be my last time calling them because I am going to cancel the membership, I wait for 1hr The lady told me it was going to take about 40 minutes I call back and they sad to wait 60 more minutes , is just a waste of money paying for the road service, read more

PEOPLE BE AWARE! This week I got rip off by the AAA on line. I did everything by phone and Their customer Service assure me that I have sign a contract with them for one year, that's why When I canceled out my poliza because was to expensive ($280.00 per month for only 2 vehicles) They are keeping $244.00 I paid on line using my credit card. They just did a direct withdraw from my checking Acc. on Jan. 14th and now They are keeping my payment for Feb-March. No refund. What that "hell" I am 65 and I paid using my credit card because I have been disable for 2 weeks. I feel that They stole my money. After They told I would be receiving a check, now They claim my penalty for cancellation is $135.00. How can You sign a contract on line I ask myself? This people are Crooks don't trust them and never let them to do direct withdrawals. I filed a dispute con my credit card Now I need to wait one month and see if AAA is decent enough to give me back my money They should be ashamed of Themselves They are stealing from from helpless senior citizens instead of giving them discounts. read more

What a joke. AAA SUCKS THE BIG ONE. I have a 2015 Chevy truck. The battery went dead and I was able to jump start it with my neighbors car one time. The next day the truck wouldn't crank over at all. I had my neighbor take me into town and bought a $200 battery. I called AAA the next morning to have them install the battery. I have a broken leg and shoulder from a horseback riding accident. They said they could not install the new battery, was not part of their roadside service. UNLESS, I bought the battery from them. I said what difference does it make either you can install a battery or not. They said that installing the battery was only part of their service IF I bought their battery. I asked to speak with a supervisor, after 15 minutes on hold a supervisor came on (Bob # 45202) and stated they could not help unless I bought their battery, I asked what kind of battery it was, he could not answer the question. LAME AND COMPLETELY USELESS. Dumping the membership and telling everyone I know even putting it on my facebook page for all to see. USELESS AHOLES. read more

100% agree with the comments that have been posted about their customer service. Had a fender-bender that was not our fault and no one was injured. Should never have worked through AAA on helping to facilitate the climes process. Was much easier to work with All State (the insurance of the person that his us). The experience helped us to see that AAA insurance really has some terrible service. They don't communicate and when they do they talk as if you as a customer should know how the claims process works. Even the manger we talked to in the Oklahoma claims department was rude and dismissive, so clearly its part of their culture. I'm just glad that we didn't have injuries or we where at fault, that would have been even more stressful. Like I said we should have just gone straight to the party at faults insurance from the start, but this helped us to see what kind of terrible insurance we are paying for. And good luck trying to escalate anything above a line manager. Its impossible, they just say that don't have that information or drop your call, you basically have to email the CEO or a VP (contact info can be found on different web sights) to get someone to respond and that just seems like over kill. read more

I was a AAA member for decades in California . I stopped my coverage for a short while as I no longer had my vehicle. I relocated to a new state and called to start insurance again. Unfortunately the cost quoted to me was much higher and I was no longer able to afford, but did ask about the free gift I saw online when you get a quote. A few weeks went by and I thought I would call in and check on that free gift. I was transferred to 4 people before I was connected to the worst customer service rep in history. She said if I went into an office when I got quote then perhaps a free gift would have been given, but since I did over the phone... no rep would have EVER offered me the free gift. I proceeded to tell the young lady that if there is no free gift (even though still advertised on line today) that's ok. But I continued on to explain that the woman DID say I could have it when I got quote so perhaps train that staff of the rules she just explained to me to not have happen again to others. She continued to imply that I was lying and AAA staff would NEVER offer anything free. I then proceeded to inform her that I am an upstanding , respectable individual with a few decades as former member of their company. No tickets or accidents. That young, uneducated ghetto trash just cost another loss of a member. AAA needs to do a better job in training current staff and screening potential employees. If I could have used a more negative rating than 1 star... I would have. read more

If I could detract stars I would! If you have them for home owners insurance drop them as fast as possible before you actually need to use it. Worst customer service ever! First claim ever and it's been over a month with no resolve or response after so many calls and emails I have lost track. Nevermind I have done their job for them and yet still can not get any communication from our claims rep. read more

Had to call 4 times just to get a car unlocked. They told us 45 minutes to get a driver our but no one called until 20 minutes after. Then they still didn't send anyone to the car. It's been almost 2 hours and still no driver has shown up to unlock the car. Absolutely horrid customer service. read more

I called AAA for a simple flat tire at 3:49PM EST, at 6:30PM I was still waiting for service. If you are considering AAA, please don't. You are better off using your auto insurance roadside service!! AAA is no longer what they use to be!! Not worth the money, or your time!! I dread calling them, and if it wasn't for my mother being a loyal customer I would have been done! Worst company ever! read more

I went to aaa office because their website said they were open. When I arrived the lights were off and a note on the wall said they are closed due to corvid (all other stores were open). I called the phone # I got from the note and left a message. Finally I connected with the aaa person who entered my itinerary into her computer. She emailed me the results. The 1st page to me out west when I wanted to go from Fl to Atlanta. The trip tik was worthless. I wasted time. I now question AAA's management and board members' intelligence and management abilities. This is sad because I've been a member for yrs. read more