Excellent staff at the Kapolei Social Security office!…read more Every representative I've interacted with has been courteous, patient, and genuinely helpful. I've been working on handling my dad's account for quite some time now, and all three of my visits have gone smoothly. Each visit helped me better understand the process, and although the wait can be long for walk-ins, I'm grateful to have been able to get everything taken care of efficiently. When you arrive, security assists you with either the mobile check-in or entering your SSN into their system. After receiving your ticket number, you simply wait to be called. There's also a screen displaying the numbers currently being assisted. Restrooms are conveniently located nearby, and the air conditioning keeps the waiting area comfortable. I've walked in twice - the first wait was about 30 minutes, and the second was 1 hr and 40 mins. The one time I made an appointment, I was shocked when they called my number right on time! :) From my experience, those needing answers to general questions or assistance with small stuff may be helped sooner than visitors requiring account changes. Yesterday, I went to update the bank account number for direct deposit and was told I needed to go back in line since I was a walk-in. Thankfully, I was still helped as soon as a space cleared between appointment times. This was the long wait lol Overall, this is the office I'd return to whenever I need assistance with Social Security matters. Parking is plentiful, and I truly appreciate the staff's willingness to help. They seem to understand that dealing with Social Security can sometimes be stressful, and their professionalism makes the experience so much easier.

Made an appointment at the SS# Needed to be the Payee for my mom which will be 95 this year. She…read moreinn a Foster care home. The Payee is like having a POA for her Social Security Brian help me with this transaction, excellent customer service, Been on the job for only 3-years. He also advised me to check with the State, possibly help pay for her care too. I'm paying for everything right now $6500- a month. Thanks again Brian for your help and support. Aloha, Derek

I'm giving a two because your experience is definitely going to be dependent on who you deal with…read more The clerk at window #6 is a recurring mention in reviews, I've noticed, and for a reason. I've gone through two divorces now because I'm obviously a great judge of character like that, and my dealings back in 2016/2017 were nothing but helpful at this courthouse, and mostly were like that still until this clerk ended up being the one I dealt with the past two times. She started noting what I needed to correct in the document, then brought up a child support document that I already knew about and didn't want to file, nor is it mandatory, because I have the Guidelines Worksheet already done, and yes, I am trying to keep child support out of the equation as much as possible because as a child of divorce myself, I know it gives parents the wrong motivations to have overnights with the kids. I just want to move on with my life, and am fine to keep supporting the kids financially myself, but apparently this clerk somehow has authority over what I file, so she tore her notes off, told me that if I wouldn't do things her way, she wouldn't help me, and handed the document back. Apparently this lady has been a menace for customers since at least 2018, so I'm guessing she has tenure or connections, or something. So Kapolei, you have an amazing courthouse with very helpful staff, but this lady is the wart on your otherwise beautiful face and reputation. Please get rid of her, or at least transfer her to a position out of customer service. She's absolutely atrocious with people. If not for her, I would have given 5 stars.

Legal proceedings in Kapolei, Oahu, Hawaii…read more.. Also known as Waianae District Court, the Kapolei Courthouse is located in the Ronald T. Y. Moon Judicial Complex. Thank goodness for clear signs... I found Courtroom 1A without needing to ask anyone. The bailiff was sitting outside the Courtroom. He asked for my name, but couldn't find it on the docket. Yikes. I was almost sure that I had the right day, place, and time... He wrote my name in... next to "Registered Owner of ___(license plate number)___". Whew... We went in, took a seat, and waited for the Judge to arrive. He started exactly at 9am. I liked his local accent. For example, he said, "When you're pau, don't leave right away. Wait for your paperwork." LOL! I was called forward first... I was asked to state my name. I showed my placard and received my paperwork. I was done very quickly! Thank you!

A Huge Thank You to Fire Station 43 East Kapolei for saving my ring finger!!! I got stung by a bee…read more& the finger swelled up around my wedding band.The firefighters successfully cut the wedding band off and relieved the swelling. THANK YOU MAHALO Jerry Klein

My fire truck obsessed son could not believe it when a friend told us we could trick or treat at…read morethe station and take a picture in the fire truck. He practically bolted for it. Okay not really because it was dark and we had to cross the street which he knows better. But still, I got excited for him! What an amazing crew at Station 43!! You guys rock! Located in Kapolei Hawaiian Homestead area, right across from Ka Makana Ali'i Mall. Even though it has been here for years, it still looks brand new! Very spacious facility with all types of fire truck vehicles scattered around its lot.

The State of Hawaii - even though it's in the middle of the Pacific Ocean - does its best (I feel)…read morefor its citizens. This new State Building in Kapolei (the second city) houses many Departments such as: Transportation Education Land and Natural Resources Human Services Attorney General I thought that the parking would be free, but there was a kiosk in the lobby for payment. Shucks. I didn't note my stall number nor get a ticket for my dashboard. They were quick to ticket my car. I will write a letter to appeal the ticket. Anyway, the building interior was clean. I followed signs to the correct office. There was no line. (I expected a line on a Monday morning.) The security guard asked me to take a number and have a seat since I wanted to turn in forms (for my aunty) in person and not drop them off. I was helped quickly, and the worker was efficient, professional, and pleasant! She photocopied the documents. There was a convenient pen at the window. Thank you!

They are quick and efficient, unlike in town, where you have to wait in line for a long time: for…read morethe DMV.

Person In Charge, I…read morehad a scheduled appointment for the morning of 10Aug2022. I set my items out at 05:00 AM. I received an email at 0938 stating that my appointment was completed and that my items were picked up, which they were not and the items were still sitting where I left them. I called the office at 10:05 to ask if my items were still getting collected today, I was told I would receive a call back. I started to call the office back at 11:30 every 15-20mins until someone answered at 12:41, which was the same person I spoke to earlier. I ask if my items were still getting she stated yes and that she is waiting for to speak with a supervisor. Informed her that I pulled the items inside due to me leaving the house and it's close to 1pm and the offices are due to close at 2pm, she informed me if I want my items picked up today that I needed to pull them back out. I told okay I'll make a u-turn and go back to my home and pull out the items. It is now 2:36pm and items are still left where I put them and still haven't received a call. The website states that the collectors take pictures of proof that the items collected, but I don't understand how I got a email stating they were and they are still sitting in the same spot. I am requesting for a phone call back on when my items can be collected without waiting until a Sept 2022 appointment. Thanks, Durell

This review is about the trash service trucks and personnel. Yesterday I almost got ran over but a…read moretrash truck in a crosswalk. Driving on the H1 I got stuck behind a trash truck that was really juicy and stinky, my whole car got covered in brown sticky fluid leaking out the back of the truck. Then this morning I got woke up by a loud engine, banging, laughing and shouting. When I looked out the window to see what all the fuss was about I saw (you guessed it) a trash truck. There were also two trash "men" playing in the garbage and throwing it at each other. when they were done with their little game, they jumped on the back of the truck (as if it were still the 1950's) and rode off down the street laughing like maniacs. Extraordinary.

Staff and volunteers were very njce and helpful! Such a convenient location with great services!…read moreNice and very clean. Big waiting areas throughout facility. Bathrooms for men, women, and family on both side of facility, they provide feminine hygiene product in all stalls, baby changer has bag hooks next to changer. I think the only thing is the faucets they way the water spout is sprays too much haha but not a huge problem if u don't mind getting a little sprayed on. There is a lactation pod. I got to visit their mini bakery/food area called the brew. Ordered a blueberry scone and an iced caramel macchiato

Beautiful newly opened clinic here in Kapolei right behind Costco. Lots of parking offered. Loading…read moreareas towards the back of the building looks like where the staff is parked and unlike the Tripler parking lot, the walk to the front entrance is very close.

Small building onna right, next to the courthouse... Metered parking so make sure u feed that…read moremachine (max 4hrs: 25¢ per 30 minutes) because the meter man don't play okaaay! Lol So if you got business in any of these buildings save yourself the grief and feed the meter on time... I know because I've seen tickets passed out onna wide daily... lol

Kapolei Fire station (40), not to be confused with the East station (43)... this one is in the…read moreCampbell Industrial area closest to Costco. I like this station because it's in an area that can allow for good space. The fire fighters have a nice large common area/kitchen, a nice workout space and I'm sure the dorm/sleep room is comfy as well. We've been through our fair share of fire stations, its not the most updated but not the oldest. If memory serves me right this station just had a makeover though. Would have been nice to have visited the new (East) station before paw left, didn't get the chance. Unfortunately, can't compare to a new station of course. And this very well might have been our last visit to anymore stations on Island being that pop will be moving on to bigger and better things! The one thing I've learned over the years of pop being in the HFD is that this station is one of a couple stations that have the HAZMAT teams. Overall we liked the station before the reno, so I'm sure it should be better now. I'm surprised this station got redone because I'm seriously waiting for the Mililani (36) stations reno!

I called asking for help... they said wait till the morning and call... nice service.read more

The Federal Bureau of Investigation is an ideal organization made up of people who can investigate…read moreany kind of crime, including offenses using computers, foreign offenses, and domestic offenses that meet certain criteria. Because this agency is concerned with the protection of the country and its residents, the majority of the cases it investigates involve acts of terrorism or criminal activity committed online. If you have been the victim of a cybercrime or an act of terrorism, please do not be afraid to get in touch with the Federal Bureau of Investigation.