If you are new to Quest, then you may have to make a trip to this office to turn in required…read moredocuments or ask questions about your application. The actual time you can see anyone for whatever questions you have on your application is from 9 am to 3 pm, Monday thru Friday. I mean yeah sure there are people working in the office earlier and after that time, but they need to have time to process those applications and they can't be handling questions all day long. Makes you kind of wonder why they don't hire someone to just do questions, but you need a case worker who would be familiar with your particular case, instead of a generic person. It's important to follow the instructions online, otherwise you may be sitting around waiting. I was fortunate to have all my stuff together when I went so there wasn't much of a wait. I feel a little sketched out to be in the waiting room. Not saying that anyone there had TB, but you never know. I just wanted to reduce the amount of time I was there. You enter the office area and you pick a number and wait for your turn. Waiting for them to call your number isn't too bad, it's when you need to talk to someone else there that takes a while. Don't go too close to 3 because they do shut the elevator down and you can't get in to their office. Parking is the Costco parking lot, or you can be like me and catch the bus down there. It's a necessary evil to deal with the people here if you are going on Quest.

doing everything through the TSA pre-check online portal was super easy then you make your…read moreappointment to come in the only thing that I had trouble with and it's no fault that theirs is when you put in the address it tells you to turn down a street which is only for commercial vehicle deliveries because it's kind of like downtown Fort Street mall where they have the sidewalk for the street but you can go on there if you have deliveries and stuff so and there's no parking in the building. You have to find street parking and then just walk in. There's a bunch of construction going on in the building but other than that, it was fast. I was in and out of there maybe five minutes.

Unprofessional little girl called me to the back & unbeknownst to me someone slipped in front of…read moreme. Thought she was making a xerox copy of a document. Had no idea that there was no hallway past the sad run down room so I waited for the copies to be done. Then the little tart had the nerve to tell me I should've left. Not once did she say she had to take care of someone else and she never told me to wait outside. She scolded me! Wow! Learn how to do your job! Tell the person you called that you had to take someone else before me & do not scold someone for not knowing what's going on. This place is pathetic. I feel sorry for anyone who has to go here. Also on a side note, they don't call by appt times. They call by arrival. I was there at my scheduled appointment time but I still waited 30 minutes because other people showed up earlier than their appointment time and got a number before me. Makes zero sense.

Participated in a non profit walk for NAMI ( mental health) here. What a wonderful propertyread more

RE-POST: Frank F. Fasi Municipal Building exists as PART of the Civic Center…read more The FRANK F. FASI MUNICIPAL BUILDING is a 16-story governmental office building. It was built sometime during the 1980's to early 1990's during the tenure of then Mayor Frank F. Fasi. It wasn't until 2006, when Mayor Hanneman renamed this building and the civic center after Mayor Fasi for the recognition of Mayor Fasi's service and commitment to the City of Honolulu. Mayor Fasi is credited for "building" much of the foundations on which Honolulu stands. In fact, as a young adult, I remember seeing bulldozers in downtown Honolulu's Capitol District where this building and several others were built. He held the distinction of being the longest serving Mayor of Honolulu (1969 - 1981). Last year, when we were in the process of selling our home, we had to get some documents from a couple of offices located this building. We parked in the municipal parking lot and followed the pathway to the building's entrance. It is a secure building as we signed in with the security guard and left our identification cards with him. We also had to pass through a metal detection booth which reminded me of those at airport TSA checkpoints. The offices that we know of that are within this building are: -Department of Planning and Permits -DPP Data Access & Imaging Branch (they STILL use microfiche readers) -Land Use Commission -Census Data. We're sure that there are other C&C offices here but we weren't allowed to take pictures or go to any other offices than what we signed in for. So, if you're planning to build an addition or renovation to your home, you or your contractor will need to come here to obtain a permit for the construction. This building houses offices related to Real Property. By the way, this building is PART of the civic center.

A friendly, professional office of public servants planning for Hawai'i's preferred future at the…read moredirection of the governor.

A great place to find out what is wrong with your paycheck. Friendly staff though sometimes…read morecondescending if you talk to the wrong people. 4 stars for the service. 1 star deducted for the recent parking problems.

MCBH fire department has the nicest and more professional fire fighters I have ever met. They were…read morevery kind and reassuring throughout the whole process. Our carbon monoxide alarms went off twice. The first time I had housing replace the alarm and the second time, I was scared there might actually be carbon monoxide so I called them. Upon arrival, the captain introduced himself and reassured me that everything was going to be ok. He explained what he was going to do and took off with his team. While he was in the house with his team, another fire fighter stayed with me and walked me through more of the process. I wish I caught the gentleman's name because he was equally as sweet as the captain. In the end, nothing was wrong but faulty wires/alarm. I felt like a complete idiot but every single fire fighter reassured me that I did the right thing. What an amazing fire fighter department we have here.

Aside from the precarious journey getting there at the crack of dawn by bus(*), my 7:50am interview…read morewith Officer Timothy Carlson went smooth and straightforward. When you arrive, just sit down until someone comes out of the office and ask who's next. What really helped me find the place was someone's photo of Pillar #24, which helped to guide me to the escalators upstairs to the US Customs & Border Protection office. (*) The only bus that goes to the airport is the W-Line, which used to be the #20. The route has changed and the only stop at the airport is in front of the LEI stands. You catch the bus going back at the same place. Walk towards the airport. There's a sidewalk up to a point, then you have to carefully walk on a piece of land by a fence until you get to the roads that run by the Arrivals. Take a good look to your right to make sure there are no vehicles coming and walk across the road to the pedestrian walkway. Press the button and cross when the Walk signal lights up. The Pillar there is #29, so walk right to #24 and take the escalators up and go right. Whew.

The Global Entry process went very smoothly for us. Probably the only stressful part was getting to…read morethe Enrollment Center on time for the interview. Not knowing where it was, unsure of parking, and how hectic the airport can be made me anxious. This is how it went for us, including a timeline which turned out to be much less than what I read online: 1. Fill out application online. 2. After 1 day, we were notified we received condional approval and to schedule the in-person interview. They had available times as early as a couple days later. In order to get the times we wanted, our appointments were six days later. 3. On the day of the interview, ideally, you should go to the Terminal 2 Parking and park on the first floor, Ewa-side. Then you can just walk across to the main building. Once you get to the main building, take the elevator to Floor 2. Exit the elevator and head Ewa, walking between the airline check-in and roadway. After a 5-10 minute walk, depending on where you crossed over from the parking lot, you should see the sign below. 4. The interview only takes about 5 minutes. 5. About 2 hours after the interview, we received an email saying we received final approval. The whole process took only 8 days!!! It could have been even less if we took the first available interview time.

June 6th, I called to check on the status of my paperwork which I sent in a couple months ago. The…read moreguy who answered the phone was so helpful! He looked me up and went and dug up my papers to check (he offered to look for my paperwork). It took him 15 min and I was just about to hang up, but he apologized for the wait and said he rushed back with a stack because he knew it was taking awhile. He reviewed my documents and assured me that everything needed was there. He listened, answered my questions, and took the time to explain what I might expect with my claim. He didn't give me the impression that I was taking up too much of his time. I wish I had asked for his name, because I find it rare to receive that kind of customer care. It's sad that being a state employee, I'm almost certain that his annual Performance Appraisal will only say "meets expectations" when he clearly goes above and beyond.