The payout and bonuses are usually great! A few members of the staff are awesome people indeed. The…read moreissues with this place is that they always seem understaffed! I come in with, at minimum, a 2 and a half hour pocket of time to donate here before work. Today, it was a little busy but there were definitely open machines with techs operating the sections they were in. However, it still took an entire hour before I was seated. Further, once I was seated I sat for 20 more minutes and watched 3 donors seated after me get hooked up to their machines to begin donating! Since I only had 2 hours this time, due to having a Dr's appointment, I actually had to leave right when a tech finally got to me. (At that point, I only had 30 minutes to kill and it takes me 34 minutes to donate. That's IF the tech sticks me correctly.) I was so aggravated, as I totally could've stayed in the bed asleep those 2 hours I wasted waiting and not even getting to donate. I do like this place. Just, the ridiculous wait times are, well, ridiculous! Maybe better working conditions and benefits wouldn't have techs quitting so often?

I love coming here in phenix city cause its close to my house and plus the empĺoyees make me feel…read moreat home especially Ms.Raesha she makes my visit a awesome one she is compassionate about her patients and she loves her job...

Lovely woman answers the telephone right away, the staff is responsive. I did a quad (platelets)…read more with no notice. It took 75 minutes and they were all wonderful. The tech found the vein first try, no fishing around. My veins are thrilled!!! Highly recommend.

I really do like to come to this center..always so clean and the people are very pleasant. I am…read morealways a walk-in spur-of-the-moment type of person and it doesn't seem to bother them.

The last few times I've come there is a several hour wait even with an appointment…read moreseems always understaffed

I showed up for a scheduled appointment; there are 12 of us in the review line and 37 in the wait…read moreline. I currently count only 3 techs in the donation area. if they are short staffed they shouldn't allow as many appointments. Once your logged in your committed; your choice is to wait for over three hours or lose out on your donation. Poor management.

this place was one of the worst experiences in my life. management absoulty sucks and hr does…read morenothing to help when you have valid concerns, they just brush it off and tell you its all in your head if you do end up working here watch out for Angie curran she is a two-faced lying sneak who will say absolutely anything to get you in trouble. next you have to look out for maggie. she acts like a child. if you call out for being sick she will not talk or look at you the next day. she makes any of your concerns feel like you are just crazy for thinking it I had a printer fly into my legs which left a huge bruise on my leg and when I brought to her attention that maybe we should find a way to bolt the printers down she was like well it shouldn't have been left on the table while driving in the first place. no onto the assistant manager deambrah, she is very rude and sneaky. my first ever meeting i was supposed to have with hr because when I brought to Maggie's attention that Angie curran was not wearing gloves while sticking donors and or adjusting there needle in their arm when Maggie had been told multiple times that she has done it, I was on a drive when hr called to let me know we were having a meeting that day and that Maggie and deambrah didn't know that I knew about the meeting so deambrah sent someone to switch out with me and told them before they left not to tell me that I was having a meeting with hr. the work hours are insane you are guaranteed over time almost every day. if you make say like a doctor's appointment for after you are supposed to be off but then they need -

I visited this location Saturday morning to donate Platelets for the first time ever. The facility…read moreis very comfortable and clean, which is obviously a plus. I've been here before, but only to donate blood. Donating platelets is a much longer process, and they certainly made sure it was a easy and comfortable as possible. The beds to donate have tv screens and headsets to keep you entertained, they bring you blankets and pillows and everything you need to be comfortable. I felt very pampered the entire time. I will definitely continue to come to this location whenever I want to donate.

Came here to give blood a few weeks ago. The staff was friendly, though one woman would not stop…read morecalling me by the wrong name, even after I corrected her several times. It did take them a few times to find the vein in my arm, which can be painful. But other than that, they were very efficient, and made sure to follow proper procedures. They also made sure to provide drinks afterwards, which is always nice.

Something very strange is happenning at this center. They keep telling me my protein levels are…read morelow when I know for a fact they are not, have even had it tested at a doctor and another center just to be sure. I made sure to eat plenty of protein and protein shakes aplenty for 4 days before donating and they will still say the same thing. Ever since they changed where they get plasma samples tested, it takes about 10 days meaning the samples have to be shipped and frozen for a long period of time. If ANY of the employees fail to refrigerate properly or quickly enough this affects the protein levels. It just doesnt add up. Also, 10 days to get tested? Come on.. Your costing yourselves money there Octapharma.. Also they need to hire more technicians to cut down on wait time, Being made to wait in line and THEN sitting waiting for more than an hour is ridiculous. The new beds are very uncomfortable as well, go back to the old ones. Its like the beds are designed to cause extreme lower back pain it makes no sense.

the team is great. slow in line. Parker is funny and does a great job. Jazman is a great team…read moreleader.

Today is 02/12/19. Mr Horne, "the guy with the dreds", is the Mgr. today. Ricky is working the back…read morecounter and I brought to his attention that, once again, I'm getting skipped. I've come here long enough to know this happens, and normally don't say anything. This was unusually long so I say something only to have the same ol" everyone came in at once" and "these are new donors they go first - bullshit. All the workers have gone to lunch and the ones left are dragging their feet - chit chatting while 30 of us sit and wait. Mr Horne doesn't seem to notice anything. He's busy but working on his own stuff and just ignores the complaints - along with everyone else.

Terrible with people!!!! The employees get paid to stand around and talk to each other and service…read morethe donors when they want. Most times they are standing around talking to each other to hook us to the machines so when they are having a slow day it still takes them atleast 40 minutes to get you to a machine. Also they are RUDE to donors they have made me cry twice. I told management about it and nothing was done. Instead when I came back to donate again the lady was even more pissed. They are to happy to ask for help when it comes to sticking people. I was stuck twice by the same gal plus the she kept readjusting knowing she was causing to much pain. Then blamed me for her poor stick& it was poor because she even said she wasn't sure but was gonna stick me anyways

From the front to the back and Kendra did the stick really well . I have no problems with the…read morestaff. Just as long as they are positive thinking with the duties and responsibilities I will have no problems. The key is to listen to the donor

They do not serve customers from all areas. I was here from out of town and needed wanted to donate…read morebut I couldn't because they didn't serve my area. Plasma is needed in all States no matter where you are from!