Dinece was so friendly and went out of her way to ensure we knew where our unit was and how to work the lock, how to setup autopay, etc. Easy rental process and reasonable pricing. The facility is clean and easy to enter/exit. Carts available to make it an easy process of moving items from the car into the storage unit. read more

Poor communication! Hard to talk to anybody on the phone! After talking to 4 people in the last four days, said I had to go to the storage unit office! Was trying to make a payment because my credit card was compromised ! They Jacked the prices up every few months! Close to doubled in price in two years! I'll never use them again! read more

THEY HAVE U BY THE BALLS!!!!! A total ripoff!!!!!!!! I highly do not recommend!!!! Dont do it!! They give u a move in special for the first 2 months then they up the monthly price by $20.00 then again the next month by $20.00 and again after that until they got u where they want u at there ridiculous price so u either stay and pay and or do the work and move out. Terrible place!! read more

I have been leasing a 10 x 10 space before CubeSmart purchased this building, and I was paying approximately $175 per month the first 3 to 4 years. They have raised it to $444 per month. Meanwhile, they are offering the first free month $75 for the second month and somewhere between $179 and $200 per month for new customers. This is absolutely ridiculous, someone who has been with them for years, paying more than double the amount of new renters. Not the way to do business. I am moving out. read more

Update as we move out: carrying out the boxes and tubs on move-out, we discovered multiple cockroaches crawling out from around and inside the boxes. THEN, to top it all off, as my son was picking up a box, a RAT Jumped out and scurried along his arm, scratching him before it ran out down the parking lot. Lady at the desk could've cared less as we told her what happened. Guess it's not news to them, but it sure was very UPSETTING to us! We have used various storage facilities in multiple cities & NEVER had an experience like this. There was NO food stored in the unit either. I should've known better when they hiked the price 6 months in, that customers aren't their first priority. read more

Very helpful staff, nice facility. I was in and out with the keys to my new storage unit at a very affordable price in under 20 minutes.

Why 5 stars? Because so far, so good. --- --- --- After recently moving to Carrollwood, I needed to find a new storage unit. My search proved to be harder than I initially anticipated. A big hangup with many of the storage providers in the area, was that customers are not provided dumpster access. Because I receive some pretty large deliveries to my storage unit, I end up compiling quite a bit of trash after sorting through an order. Loading my car up with broken down boxes and hunting down a public dumpster, does not seem very appealing to me, as shocking as that seems. So to be honest, CubeSmart was not my first choice. But because they offer the courtesy of dumpster use, they won me over! The only thing I wish I could change is to be granted 24/7 access, but I'll survive. This storage facility is definitely cleaner and more up to date, than my last one. I also love the fact that they were able to offer me a 1st floor unit right near the entrance. I never thought I could be so excited about a storage unit, but boy howdy, I'm pumped about CubeSmart! read more

DO NOT RENT HERE! There is a rat infestation, ruined all of my stored items. Rat feces and urine everywhere, and not only is it unsanitary it can lead to health issues. I had a unit here for almost 2 years now, just to find out when i am planning to move everything out that not a single thing was salvageable. I spent over 3000$ replacing all of my things and was paying to store my ruined stuff in a unit so that money was for nothing as well. When I brought it up to them they basically told me to kick rocks. Not only did i lose everyday items but also very sentimental items were ruined as well. If i could give them no stars i would, this place is useless. read more

CubeSmart Self Storage - Ruined couch caused by Rats. - Self Storage Near Me - Tampa, Florida

CHARLES WAS GREAT! very helpful, very considerate, very personable, he told me it would only take 15 minutes and it was exactly 15! he's a wizard, great experience! GO CHARLES, GET THAT PROMOTION BUDDY! read more

They raised the price from $85 to $160, and revised the lease aggrement so they can raise the price as high as they want without informing you before hand. They also have the right to go through your stuff at any given time without your knowledge. DO NOT RENT A STORAGE UNIT FROM HERE!!! read more

No complaints. Great storage facility. Nice staff. I've had a unit here for 2 years. I'm happy with them.

The cost to rent here is not cheap. They claim they don't have a fax machine due to cost so I couldnt get my insurance company to submit my insurance because they charge $12 for insurance each month when it's included in my renter's insurance. First month for 50% off is not true because they charge for administrators fee and it ends up costing you first month's anyways. Tried calling customer service about submitting my insurance and she was very unhelpful too... I don't feel safe with leaving my stuff here read more

CubeSmart is a great company and even better clean, safe and competitive rates. I would refer CubeSmart to any of my friends or associates that are looking for storage needs. Keep up the great work Matt, you run a great facility. read more

Outstanding facility and excellent customer service. Charles Hill was extremely informative and knowledgeable about all they offer. Couldn't have asked for a better experience! read more

Very clean, friendly, and very professional. We have one of the largest units and fit our home goods in without incident. The staff helped a very stressful day turn into a pleasant one. Thank you Clifford and Richard! read more

Very professional dealing with Cube Smart. Very simple arranging for a storage unit.

Fast service with smiles! Very knowledgeable and friendly staff. Site is secure, very clean and kept up. Recommend highly. Managers Matt and Dielle were awesome! read more

Quick, Efficient and Professional. Have rented here before and will again.

My experience with cube smart has been great. Matt was very helpful and a very nice guy altogether and defintely made me happy that I chose cube smart to store my belongings! read more

Matt was very informative about the entire CubeSmart leasing and moving process that little questions were left for me to ask. He was also very friendly and personable which made one of my more stressful days a little more lighthearted! Overall a wonderful experience! read more

Got a unit upgrade because what I had reserved was not available. Excellent customer service. Location for me is wonderful down the street from my home in Carrollwood. read more

Outstanding in every way!!! Friendly service, clean & secure facilities!!! I have storage units in four different locations around the country and this one is the finest. Thanks read more