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    Cumulus Broadcasting

    5.0 (1 review)

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    Verizon

    Verizon

    2.4(34 reviews)
    0.6 mi
    $$

    If I could give this store and the manager in duty 8/7/2025 less than one star I would. My family…read morehas been happy Verizon customers for over 21 years. After I visited the store yesterday I was told to call 611 for customer service and they could handle my problem. They could not. So I drove all the way back to the store to get a 21+ year old account for my father with dementia taken care of. The manager Jonathan was useless and un empathetic. Not someone who should be in management in my option. So after well over 20 years of service. I'll be heading to AT&T tomorrow. This saddens me as I have been the reason we've kept them as a carrier for so long because of their great customer service and guaranteed always speaking with a customer care representatives the USA. Another large corporation outsourcing at the cost of the consumer. I cannot stress enough how bad the service with the store manager Jonathan was as well.

    I asked the rep for the 7.95 insurance. He didn't add anything while I was in store and when I got…read moremy receipt I told him I wanted the 7.95 insurance. He said he would add it but added the 19$ option. I called the store and asked to speak with him but he never called me back. I called customer service to fix the error but the insurance is still on the bill. So to resolve the issue I will be DISCONNECTING the new line of service and removing the insurance as well. Maybe once the rep sees the chargeback on his next month targets he will remember follow the Verizon standard of being honest and not adding what you want to add to customers accounts. I expect a refund for the insurance minus what I requested, twice. Very disappointing. I expected a higher standard. But this will be lifted up!

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    Cumulus Broadcasting - radiostations - Updated May 2026

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