Please use an honest business like this one! Whatever you do stay away from…read more CHANGEGROUP establishment, which is located on 51 Whitehall in London. The jerk Muhhamed which probably smells his crusty farts behind the glass booth added a 15% commission without consent and gave me a folded receipt. He acted like he was really helping us out and I dropped my guard...Im sure karma will get the best of him. Horrible first experience on dealing with a currency exchange company. When I pointed it out he said no refunds and pointed to a tiny sign at the corner of the counter that said there was a 15% commission but while I was in line I overheard him telling customers that they were not charging commission. I even found a receipt on the counter to point it out to him. The exchange rate was horrible too but I needed money. I emailed the company but no response. I figured there a heartless corporation takin advantage of first time travelers and elderly people.

My experience is very good. I was valued and treated very professional way. I recommend this place…read more Very nice and good rates. Thanks for your service. Great and will come back and recommend. Great

I highly recommend this place to change money! I changed GBP to USD, they only charged a 2.5%…read morecommission with no fixed fees. No hassle and easy. Compared to a place I checked on the main street which wanted 20% commission and was a total ripoff. Come here instead!

I am normally really, really rubbish at remembering to order money before I go on holiday or go…read moreabroad. I normally end up having to put up with the terrible rates at the airport, or just wait until I find a cash machine at my destination, and then get ready to pay the extra bank charges. Oops. But this time, for the first time ever I remembered to research the best rates online, order some money, and then go and pick it up. With one day to spare as well...(this must be what it's like to be a responsible adult...ish) Thomas Exchange had one of the best rates in London for Euros, and although they had a long queue, it was still worth the wait. Book your money online first to get the best rates (they give you slightly less money if you just turn up without ordering it in advance...)

Please use an honest business like this one! Whatever you do stay away from…read more CHANGEGROUP establishment, which is located on 51 Whitehall in London. The jerk Muhhamed which probably smells his crusty farts behind the glass booth added a 15% commission without consent and gave me a folded receipt. He acted like he was really helping us out and I dropped my guard...Im sure karma will get the best of him. Horrible first experience on dealing with a currency exchange company. When I pointed it out he said no refunds and pointed to a tiny sign at the corner of the counter that said there was a 15% commission but while I was in line I overheard him telling customers that they were not charging commission. I even found a receipt on the counter to point it out to him. The exchange rate was horrible too but I needed money. I emailed the company but no response. I figured there a heartless corporation takin advantage of first time travelers and elderly people.

I reserved online and went straight down after work to collect my currency, there rate was one of…read morethe best I could find and the chap behind the desk was cool, will use again

Great currency exchange rate. Took me a min to find the place but worth it. They didn't rip me off…read morelike other places try too.

From the owner: ACE-FX will buy and sell cheaper than any other bureau de change in London…read more.. ACE-FX will guarantee to give you the best exchange rates, whether you are looking to buy currency or sell currency, we will provide the best currency rates published nationally by any other supplier on any given day. These include the UK's leading High Street Banks, Airport and High Street Bureau de Changes, Marks and Spencer, The Post Office, Sainsbury's and even speciality banknote suppliers like Travelex and Thomas Cook. Our dedicated team makes sure we provide the latest exchange rates on all currencies. This keeps us one step ahead and allows you to receive the best possible exchange rates at any time! Meaning we are a cut above the rest in leading Bureau de Change organisations.

Excellent service and rates, extra helpful. The gentleman even waited for me and closed later than…read moreusual to allow me get my currencies before my trip. I truly appreciated his kind gesture and I recommend!

From the owner: We are a Bureau De Change based in London. We offer currency exchange service. We buy and sell…read moreforeign currencies Euro, Dollar, ...etc

Always competitive rates when currency is ordered online for collection. Clean and new bank notes…read moredelivered. Very good customer service when sorting out a post transaction issue. I recommend.

The rates are really good (between 1 and 2% commission for EUR to GBP at least)…read more There was no waiting at all even during a workday. Great place!

I use Ace-FX regularly for travel money, as they're located near where I work in Canary Wharf…read more They're not the very best rates in London (you have to go to Central London for those), but they're still very competitive and easily the best rates in the area. They don't keep stocks of currencies apart from Euros and US Dollars, so you have to preorder in the morning to collect in the afternoon for anything else. They've always been quick and efficient whenever I've dealt with them, although sometimes there are queues during the lunchtime rush at the Canada Place store (there are two in the Canary Wharf mall). On one occasion they didn't get the delivery of the currency I wanted, but they said if I came back the next day, they'd give it to me at their wholesale price, which is more than fair.

Found them to have the best foreign exchange/travel money through a comparison website. I placed…read morethe order online through their website and my money was ready at an alloted time. I was in and out in 2-3 minutes and my errand is done! I am happy to have found them!

I'm a regular user of MoneySavingExpert's travel money comparison tool, and have found that the…read moreThomas Exchange chain of money changers is consistently ranked among the top two money changers in London regardless of the currency you require. The only thing was that Thomas Exchange tended to have its branches located near main rail stations, which meant that, until this year, it didn't have a branch open in Canary Wharf, which didn't work so well for those of us who tend to work long hours out here in the Docklands. Thankfully, Thomas Exchange spotted a gap in the market, and opened up a branch here in May. Its location at the "other" side of Canary Wharf tube station may not be too convenient (i.e. the side that doesn't lead to all the shopping places) but it's not too hard to get to as long as you're walking overground. Just one last thing: remember to book your exchange online so that you get the best rate possible.

Please use an honest business like this one! Whatever you do stay away from…read more CHANGEGROUP establishment, which is located on 51 Whitehall in London. The jerk Muhhamed which probably smells his crusty farts behind the glass booth added a 15% commission without consent and gave me a folded receipt. He acted like he was really helping us out and I dropped my guard...Im sure karma will get the best of him. Horrible first experience on dealing with a currency exchange company. When I pointed it out he said no refunds and pointed to a tiny sign at the corner of the counter that said there was a 15% commission but while I was in line I overheard him telling customers that they were not charging commission. I even found a receipt on the counter to point it out to him. The exchange rate was horrible too but I needed money. I emailed the company but no response. I figured there a heartless corporation takin advantage of first time travelers and elderly people.

Pretty nice bank, I like their way of doing things which is very different from the traditional…read morehigh street banks. Also their debit card (which is a Debit MasterCard with PayPass) comes with no foreign currency fees within Europe. But be careful when using their ATMs with a foreign card for withdrawals. The Metro Bank ATM (operated by Note Machine) will offer debiting the account in your home currency. Do not accept this as an unfavourable exchange rate will be applied. Let your own bank do the currency conversion instead so have the transaction carried out in GBP (choose "Continue without conversion").

Have you ever wondered why every Metro Bank branch will have 3-15 employees but you still wait…read moreforever to get served? This branch is no exception. While 6 people were behind the counter, only 2 were helping customers. Very frustrating! Leyla only exacerbated the problem when, after one of the 8 people in line complained that no one was working, she decided the best use of time was to explain that "they ARE working" and point out what each employee was doing...instead of helping anyone. Needless to say, I promptly switched my bank to Nationwide (I have a referral code for a free £100, hit me up!) and have never looked back since!