Very reasonable and great value. They were able to fit me in even though they were very busy bc I…read morewas having an issue where my car would need to be boosted every few days. At first when I got it back the problem seemed fixed but then it got worse and had to be boosted every time I had to start it. I called them and they immediately took my car back in. They have been great and worked with me when it came to the costs as I am a single mom with very little extra money for these types of expenses. I used to go to a different shop but I will now only go here as I did not feel like they treated me like I was stupid or like they could take advantage of the fact I do not know much about cars. Very happy with everything. Thanks guys for being respectful and providing great service.

Excellent communication and value. He pulled my van out of my driveway that was deep in the heavy…read morewet snow, ice and even the lawn. There was a think layer of ice under the snow. I had tried carpets and 3 people pushing then when we gave up. Twelve Guage pulled it out easily. He was friendly honest and professional.

Steve Jacklin and his team are great and provided service that would make me return again. Murray…read moreNeal showed me a few different options as per my requests and answered all my questions. They were fair with price and GM 0% financing couldn't be beat! From the first time I walked in the door to the time of pick up they made sure everything was perfect. Marcy also worked wonders getting quick response from lending provider and a few days later with follow up call to make sure I was completely satisfied. Thanks again Julie Edwards

Unprofessional, rude, and just simply lazy is the best way to describe the team at CARSTAR. It is…read moreone thing to have a bad day at work or to make a mistake, but at some point it just becomes pure ignorance and unprofessionalism. I waited over 3 weeks for my insurance company to let me know if my car was going to be a write off or not only to find out that CARSTAR went ahead with the work without the approval of my insurance company, stating that there was "a glitch in the system" therefore miscommunication happened and they thought they "got the green light" when they hadn't. I let that slide, thinking that if the work was done well, then there wouldn't be an issue. When I went to pick up my car over a month after the accident, all my lights were on still and I went back in and told the staff. They immediately hooked up my car and found out the wires were sliced which they would have already known if they had completed the work properly in the first place, not to mention that the reason why it took even a few days longer was because they said they were completing the computer work and detailing my car (the detailing is a whole other story). Then to make things worse, to fix the problem for the time being, they cauterized the wires and put tape on it and told me it was driveable. Then when I went to pick up my vehicle I asked for all paperwork and found out that it was almost $6000 more work done to it and it still wasn't finished. When I asked why they wouldn't have wrote it off they all shrugged and had no idea. Unprofessional doesn't even begin to describe this entire situation! After putting pieces together, my insurance company wasn't going to write off the vehicle after Andrew and his team at CARSTAR started the work without the approval because too much money was already put into it. My insurance company also directly told me that certain stuff that was repaired should have never been repaired because they didn't approve it. It has been almost three months and every time I get in my vehicle, there's something wrong. Also when sitting in the waiting room at CARSTAR, Andrew and his colleague both laughed and joked about other customers in front of myself and another woman stating "customers are always right" as they rolled their eyes and said "we do a lot of smiling and pretending". If anyone has to bring their vehicle somewhere for repair, I 100% DO NOT recommend Tom Smith Chevrolet and CARSTAR in Midland.

We had a difficult time with a furnace / oil tank removal in the Spring of 2023. After much foot…read moredragging we finally connected with a gentleman named, Carlos. He is a new manager within the company. He was a breath of fresh air to deal with and so different to all that we had contact with prior. After some short telephone conversations a compensation deal was brokered in lieu of earlier indiscretions. Carlos is very knowledgeable about his trade and very aware of customer service. I was made aware that when we had our work done there was a very different management group in place. Thank you for caring. Rick Ismond.

I took my car in to check the AC, not only did the owner Sam do a quick job he also managed to…read morealmost certainly solve a power drain problem that has been plaguing me for years. The service was A+ and he saved me . They have moved from Barrie to Angus but I will definitely be returning

Ever since I got my first car, I've hated going to auto repair shops. Being a 30-something woman…read moreapparently makes me the prime demographic for wrench-wielding ripoff artists, because every single time I take my car in for work at one of the chains in town - even just an oil change or a tire swap - I'm solemnly informed that my vehicle is in urgent need of some pricey repair or another, and that I really need to authorize the work right away before it gets worse. I have no objections at all to preventative maintenance - my last vehicle racked up over 250,000km, and still ran smoothly when I sold it - but I do take offense to attempted scams. Gosh, really? My cabin air filter is dirty, and it's going to create a significant allergy risk until it's replaced? Funny, this model year of my car wasn't even *equipped* with a cabin air filter. It does not have a cabin air filter, it has never had a cabin air filter, and I've managed to keep breathing regardless. Seriously, do you think that having ovaries somehow prevents me from using Google? So, when my current commuter car informed me, in a monotonous drone, that it was in need of new front wheel bearings, I was really dreading having to take it in to the shop. When I was quoted over $500 for the repair by Transmutation King on Bayfield, I decided "Nope, that's enough, not putting up with this anymore, there's got to be another option." The other option, of course, is the near-mythological rarity, the unicorn of auto repair: an honest, independent, local mechanic. I quested through pages of search results, I read scores of reviews, I pestered friends and family for recommendations... and finally, I found it. The unicorn is real, and it lives in an unassuming little one-bay garage tucked behind a building on Huronia Road. Actually, there are two unicorns: one is named Mitch, and the other is Sam. Most of my interaction was with Mitch, and he was fantastic. I called on a Friday afternoon to schedule the appointment, and was told to drop it off first thing Monday morning. Mitch himself gave me a ride from the shop back to my house, then came and picked me up a few hours later when the car was ready. He apologized for it taking a bit longer than he had predicted: apparently the first set of bearings they unboxed had some minor imperfections, so they had to grab a new set. I had never heard a mechanic apologize for anything before, much less for taking the time to do a job properly! The quality of the repair was excellent - the new wheel bearings are smooth and silent, and they'll probably last as long as the rest of the car at this point. And the cost? $280 - slightly less than what Mitch had initially quoted me on the phone, and just over *half* what Transmutation King wanted for the same job. Sure, Homeland Auto Service didn't have a fancy 10-seat waiting room with Timbits and a Keurig... but they also didn't have any dishonest workers lying to pressure me into signing off on work my car didn't even need. Mitch was pleasant, professional, and efficient, he did good work, and his prices were extremely reasonable. I'll definitely be taking my car back to him the next time I need work done - and for once, I won't be dreading the experience.