I have paid you for years and never used any service. The one time I needed you, you said you could…read morenot help. Left our son on the side of the highway with a flat. STAY AWAY from this company. Waste of money.

Was having difficulties renewing our membership on numerous phone calls. Stopped in this office to…read morespeak to someone face-to-face. I met an Angel named Valerie! Took care of everything! She assisted me with contacting a Portage office since I reside in that county. Chanon sent over the paperwork so I didn't have to drive there. Overall experience, I'd give them a 10! Thank you, Valerie, for all your help!

Proactive and professional. Every imaginable detail, and a few I wouldn't have imagine, were…read moreaddressed in a most helpful way. I wouldn't consider taking a European trip without using Chima.

Michelle provided many vacation options and was very responsive to our questions. Our stay at the…read moreall inclusive Secrets Maroma Beach Riviera Cancun was awesome and highly recommended--attentive and friendly staff + great food/drink options. An excursion to the Chichen Itza pyramids and swimming in a cenote was a nice addition offered by the hotel.

I cannot stress enough about how much Annemarie puts her heart and soul into the work that she…read moredoes! She replies promptly when you write to her, when you speak to her on the phone, she's very welcoming and friendly and professional. She's a wealth of knowledge with traveling, of course, and gives wonderful advice in regards to things to bring to where you're going. I could not be happier with the kind of representation that I have. I have never taken a trip by myself. This first for me. I have to say I was a bit nervous to start the whole thing, but she has made everything positively seamless! Thank you so very much, Annemarie for making this such a wonderful experience for me! Lisa in North Royalton, Oh

I was going to book the cruise online myself but am glad I didn't. Annemarie provided a fare that…read morewas significantly less for the 5 of us and took care of every detail efficiently. She followed up by email every step of the way, making it a seamless process. It was the first cruise for the grandsons, and they spent most of their time in the pools and on the water slides and flowrider. The two hockey players also took time to show off at the onboard ice rink. The adults enjoyed much needed relaxation and fun. The entertainment, service and food were great. Couldn't have had a better time! April 2023

This is the second trip I've booked with Lisa and she was wonderful from the first time I contacted…read moreher through the time I got home. She kept me up to date on my tours and made alternate selections when a tour got cancelled (due to COVID). I added tours throughout my 3 week stay in Egypt and Lisa booked tours for me within hours for the next day. She will stand by you throughout your entire adventure. Can't say enough good about her. Debbie Urban

From the owner: Bookworm Travel is a travel agency in Kent, Ohio that can help you with any of your travel needs…read more We can book any type of travel from cruises to vacations to honeymoons.

My wife and I called Tammy several months ago and booked a cruise with her to the Caribbeans. We…read morejust returned from the cruise a couple weeks ago. She worked closely with us and was a big help in finding excursions for our trip that were very memorable. We appreciate all she did. Thanks again.

From the owner: Caribbean and Alaska Travel, All-Inclusive packages, Cruises, and Group /Incentive Travelread more

Need to plan your honeymoon or next family vacation? Headed out of the country for a cruise or…read moreresort? Before you get ahead of yourself and try to do everything on your own online, call Phyllis. I didn't think that I needed a travel agent these days (I mean the internet and trip advisor were all I needed, right?), but I was totally wrong. My sister and I couldn't decide on a Caribbean location for our resort trip, so Phyllis sat with us and gave us her first hand experience of all the different islands and their strengths and weaknesses. This woman has been everywhere and her knowledge and experience is super helpful. She ended up booking us a great off season deal at a 5 star all inclusive in Jamaica. It was beautiful, relaxing, and the food was amazing and authentic. And when we were stuck in the Jamaican airport on the way home because our plane was grounded in Charlotte with technical difficulties, all of our fellow passengers had to stand in these horribly long lines in the sweltering heat (no a/c in the airport concourse) while with a call to Phyllis, she got us rebooked on a flight, first class, and in the meantime we whiles away the wait with our passes to the members only lounge in the airport she recommended we spring for. She really saved us. So of course we've gone back to her for our family trip to Aruba, and my sisters trip to Mexico. Really, you can't go wrong with Phyllis, and when things do unexpectedly go wrong on your trip, she is there for you.

Jeanette made all of the arrangements for our family vacation to Disney in Orlando. Our requests…read morechanged many times before we landed on our final itinerary. Jeanette patiently worked through the many changes for our trip. We stayed at the Coronado Springs Resort on the Disney property and it was very nice. The rooms were clean and quite soundproof. Noisy neighbors were never an issue. The grounds were well maintained and the staff was incredibly accommodating. The bus transportation to the parks was timely and readily available. We rented two vans and Enterprise was spot on with having the vehicles ready and making the drop off seamless. In addition, we rented a scooter for a family member from Scooter Bug and it was a blessing as he was able to maneuver about the parks successfully despite the incredible volume of visitors. We also spent a day visiting Kennedy Space Center and took a bus tour. Kennedy Space Center was very nice and we all learned a great deal. Our flights to and from Cleveland were smooth and on time. In Summary, Jeanette allowed us to enjoy a much needed vacation as a family at Disney without stressing over the details of the trip. Thank you.

We went on a spring break trip to Memphis, TN. Jeanette was very helpful in finding a great place…read moreto stay close by places of interest. She shared listings of activities with us and was easy to work with. we had a great time! Give her a call! You will be glad you did.

Professional and dependable. My agent was there every step of the way. There's nothing better than…read moreknowing I can enjoy a stress free vacation at an affordable price. Thank YOU for all your hard work, dedication & professionalism. I will be booking again with my favorite travel agent!

From the owner: Why use a travel agent instead of booking online? Simply put, you'll have a better trip, without…read morethe stress of planning your trip alone. A travel agent can accommodate your interests, budget and time frame with our wealth of knowledge and expertise to make sure that you get the most out of your trip. A major benefit of using a travel agent is the direct and in-person communication. Let us know if (budget) is an important part of your travel plan so we can find the best deals available. When a travel agent compares flights and accommodations, they take into account the fine prints and extra fees.

As always, Kirk and his staff provided professional service which meets or exceeds our…read moreExpectations. Continual communication starting the day before your reservation until the time they pull into your driveway makes it hassle free! Out driver Taurean was extremely professional, pleasant and thoughtful. Thank you Captains Car Service!!! You've done it again!!

Excellent service. Have used them in the past for vacation, and just used them again. We wouldn't…read morecall anyone else.