The short: My experience with Curtis septic was horrible. Their staff is rude, sneaky, and they…read moredon't have respect for homeowners. The Curtis septic staff treated me like a crazy person, disrespected me, my home, and my wishes for how to care for my land. Stay away from them. The long: They began work the day we closed on the house (paid for by previous owner as part of deal). They didn't contact us at all before beginning work - the new owners. They cut down 12 mature trees without telling us this would happen. The whole reason we bought the house was it's natural setting. They blamed the arborist they contracted with and we're completely unsympathetic - trees are disposable to them. Next they cut our water well line while digging. They knew they did this, but didn't tell us. We planned to move in that day but had to delay by a week and move the week of Christmas. They came into the house under false pretenses, but actually wanted to see if the breaker was tripped. It wasn't, but the line was still cut and that's all they did to verify the water worked (they didn't turn on the faucet to check.) When we discovered this happened they made no attempt to repair it quickly - having no water and being unable to move in wasn't their problem, I guess. They blamed the previous owner for not telling them where the line was. I wanted to plant native plants (not grass) in the quarter acre of bare dirt they left behind. I asked about the source of the loam as I was worried about invasive species. They were entirely uncooperative. They told me I needed to put down grass and use round up forever. This is not something I wanted, but they had no respect for that and were unhelpful. I let them put down the loam and guess what? The $500 of native seeds I planted didn't come up because they were outcompeted by an invasive non-native weed. Pic attached. Now I have to manually pull a quarter acre of dense weeds and replant. I don't expect Curtis Septic to know about native plants, but I do expect them to respect the homeowners wishes and be helpful to achieve them. Finally, when they put down the loam they used heavy machinery to compact it. This is a horrible practice that makes it very difficult to plant anything afterwords. I was home when they did it so I went and talked to one of the employees (the only respectful person in the company I encountered). I was calm and constructive. The employee driving the compacter (I don't know machines) saw me, drove very fast straight toward me, stopped suddenly, jumped out and yelled at me "what's the problem!?" I had been calm but I got upset being talked to that way so I said with an attitude, "you're compacting my soil." He replied with a long tirade of yelling "how else am I supposed to do it?" And "you don't know anything about how this is done." Completely unprompted, he screamed at me. So the bottom line is all but 1 of the half dozen Curtis Septic staff members I encountered treated me like a weirdo and a child. They talked down to me, snuck around, and ignored my concerns. They didn't communicate even the most basic things we needed to know like when they would start work, what they would do, and that we had no water because of their lack of planning. The septic system seems to work I guess, but how we got here was awful and I wouldn't recommend it to anyone.

Hard working, top of the line, consummate professionals. Please read the whole review for a robust…read moreunderstanding of what an incredible team Curtis Septic is and how they saved the day. Curtis Septic is the best decision we have ever made when working with a professional for an important home, family and safety project. Septic systems are the largest investment you will ever make in your home that no one will see. When you make a large important home investment you need to know you are getting the best services and products. From the moment we called Curtis we could tell we engaging with caring and dedicated professionals. They were thoughtful in ways I could not have predicted, from explaining the process, to answering off hours questions via email, text and call, to walking us through how the septic worked and how they were installing it- every step of the way they held our hands and were dedicated, kind and skilled beyond measure. The team communicated expertly, everyone was well versed in our families needs and objectives and the crew was the best crew to have on site. They were polite, thoughtful, kind and gentle mannered which is important for me as I am home with young kids. I have never worked with a company that had such seamless communication between the field and the office, that called after each day of work to update my family on the project status, who communicated on my families behalf with town offices to enable us to register paperwork, and who communicated with our real estate team. They were respectful, worked carefully and quickly and did everything they could to during the busiest season on record for septic replacement in our town. Curtis enabled the replacement of our system in time for the new owners of our home and ourselves to meet the closing deadline. They understood how important it was for both families to have the septic installed, and they pulled out every single stop to install the system safely, perfectly and quickly. They explained the process, thought of everything they could to help expedite the process on our behalf as the sellers, and on the behalf of the family who bought the beautiful home. They were fastidious, kind, insightful and gifted professionals. I cannot recommend Curtis enough, and am grateful we had the opportunity to work with such a gifted team during a stressful time in our life (selling and purchasing a home). Their pricing is competitive and fair, their work is far better then what we could have hoped for- we are grateful beyond measure we worked with Curtis Septic. Curtis Septic I have never worked with a company of such exceptional professionals. They took on my families needs as their own, both anticipating and exceeding them. We had a home we purchased with a septic that needed replacing, and Curtis worked tirelessly to fit our project in when every other company did not make an effort to work with us on scheduling. The first day of work they had to utilize their 50 years of experience to tie in a system through some major unforeseen issues underground. One of the things we've learned through the septic process, the engineers can't see underground, so the septic company you work with needs the experience and expertise to adapt and overcome unforeseen challenges. We worked with Curtis on two separate septic systems, and each time they went so far above and beyond what we could ask of a company. Their communication, flawless service and kindness to our family as we moved through a critical process from replacement to board of health plan approvals, to work, to board of health final approvals. They explained every piece of the process, were on call for questions and were fastidiously clean, timely and kind to our children and animals. For such driven, experienced professionals, they have the best customer service I have encountered. The communication was exceptional and consistent, the field and office were always on the same page, they updated and relayed information more quickly then we knew to be possible. They were aware of approvals at different stages in the process before we were, and adapted to each and every obstacle. Replacing a septic can be stressful, it is an unforeseen expense and the work often is required after dealing with a problem related to the septic, so it can be emotionally taxing as well, and it's important to work with a team that understand that and helps you. Curtis is the only team to work with, they were incredible. They instantly resolved our problem by working through them effectively and quickly, they managed our anxiety and built us the best most effective, environmentally sound and perfectly working septic. Replacing a septic system can be stressful, working with Curtis resolved that stress and created the best system available. We are grateful we chose Curtis, and hope this helps anyone deciding who to work with in a stressful septic process.

Windriver is exceptional! Al (Cove) is incredibly efficient and knowledgeable. We greatly…read moreappreciated his experise!

We called Wind River out on an emergency situation and could not have been more impressed. Mario…read moredid all he could to help us short of literally crawling into our septic after he pumped it! A true professional and a nice man on top of that. Thank you, Wind River. We will never let anyone else near our tank.

Fairbanks provided excellent, professional, friendly service for a sewer line repair. Frank and…read moreDaniel provided great advice, finished the job quickly and for a reasonable cost.

Fairbank Septic was incredibly professional, thoughtful, and responsive throughout our pumping and…read moretitle 5 inspection. Calls and messages were always immediately answered or promptly responded to. The title 5 inspection was quite thorough and buyers should be confident based on the quality of their service. Without question, we'll use them again!!

Service personnel are professional and effective, however, their AR and customer service are simply…read moreatrocious. Deserving of special mention is Julie Goguen whose attitude and aptitude are dismal. Rather than admit fault and confront her incompetence manifested in failing to recognize that her accounts receivable has gone irreconciled for 5 months, instead she refers the account to collections so her ass is covered and her superiors don't get to discover the brilliant gem of a worker they have employed. Any attempts at demanding to speak to a superior, result in an immediate transfer to a shit hole collection company in Louisiana. I respect that the company deals is refuse and stench, however, does that mandate that they treat their customers in a manner that reeks of excrement? A question, Perhaps Ed Burns, the craven and spineless controller, may someday be willing to answer.

This is the worst company you could ever hire for your Title 5 needs. They crookedly tried to get…read moreme to buy a whole new system. I had my system rechecked and it passed with flying colors! They even missed the fact that I had two septic tanks!!! Their report said only one existed! No overflow tank!!! REALLY??? Steer clear folks!!!

Ray did an assessment for us of an old home structure and condition. He did a terrific job, and…read morewas affordable. He produced a detailed multi-page report with recommendations. Highly recommended.

I hired them for a home inspection, when I was buying a home, he was Very thorough, maybe too…read morethorough at times . But I suppose that's a good thing, left me paranoid.... But that's a good thing...

The workman, Brian, from Casaceli came to pump our septic on THE hottest day of the year. He came…read moreright on time and was incredibly professional in spite of having to make up for the bad job another company did the last time. They left everything in terrible shape the last time (I never saw how bad because it was then covered up) and he single-handedly and with gallons of sweat and elbow grease worked it out. Bravo to Brian from a grateful customer.

Septic tank pumping sercice. Responsive to emails, fair price, on time and the shitpumpah guy was…read morereally cool and informative. Support local businesses!

I called Culley's and asked for a price to pump my 1500 gallon septic. The quote I received over…read morethe phone was competitive and sounded straightforward. However, after the job was completed, I was given a bill that included an additional "digging fee" I had never been informed of. When I raised the issue, the owner claimed "they tell everyone"and it took an hour to dig even though I was there the whole time and it took maybe 10-15 minutes --despite the fact that no prior mention of this fee was made. In my experience with other companies I have never been quoted a separate digging fee. I believe the omission of the fee in the quote was intentional, and I find the post-hoc justifications unacceptable. These people are duplicitous, untrustworthy and their bait and switch way of doing business is deceitful. Needless to say, based on this experience, I would not use them again.

I was selling a house and hired them for a title 5. They were professional with great customer…read moreservice. I would definitely use them again!

At $628, Wind River is the highest priced septic cleaning company for a 1,000 tank in Southborough…read moreon May 5, 2026. They charge nearly twice as much as Parmenter. Customer Beware.

Wind River has serviced my septic system annually for the past 5 years and they have bee wonderful…read more They not only service the system, but give you recommendations on how to properly maintain it. If you have septic problems, call Wind River for fast, courteous, and knowledgeable technicians.