STAY AWAY If we could give zero stars we would, Twenty Thousand Dollars and the floors installed are horrible- Owner could not care less, never even came out to inspect the final job or address the issues TOTAL LACK OF CUSTOMER CARE, ZERO ATTENTION ONCE SALE IS MADE AND CHECK DEPOSITED GO ANYWHERE ELSE!!! Now watch the owner as he plays the blame game and takes ZERO RESPONSIBLITY for a shoddy job!!! All caring employees left this place for a reason! read more

100% Disabled Veteran Warning: Marra Flooring & Their Supplier I rarely leave reviews, but after a year-long nightmare and $60,000+ down the drain, I feel an obligation to warn others. From the very beginning, I told Marra that the one thing that mattered was a floor that wouldn't creak, splinter, or trigger me -- something that has bothered me since my deployment. A year later, I'm stuck with the exact opposite. What happened: Safety hazards from day one: Boards chipped immediately and lifted early. My kids and I have gotten multiple slivers -- some up to ~2 inches -- lodged in our feet. Marra didn't seem to care. Worsening over time: Even replaced boards are lifting, creating elevation changes you can feel underfoot. Rob, the owner, told me directly it was the last time he was addressing the floor -- despite obvious issues that remain. Not normal wear-and-tear: Marra staff, installers, and even the manufacturer's inspector acknowledged this was abnormal and a bad situation for me. One inspector told me outright he wouldn't sell this product because of its known chipping issues. Installation & project management failures: Basic protocol ignored: The subcontractor installers (honest, professional guys) told me they disagreed with Marra and said the flooring wasn't acclimated properly in my home before installation. No real project oversight: The project manager asked the subcontractor how replacements were done -- he didn't even know himself, nor was he present half the time. Missed scope / measurement mess: They missed ~15 sq ft. Even Dylan admitted it was missed. Later, they rewrote history in email with "not in scope." I re-measured: we had more flooring left than the zero-waste minimum, proving the 15 sq ft should have been installed. Mismeasurement ripple: At one visit, even Glenn questioned why 33+ boxes were still on site (more in spare room), he was the one that mismeasured. Supplier red flags: According to the DOJ (press release, Mar. 25, 2025), Marra's supplier Evolutions Flooring and its owners settled an $8.1M case over falsifying import records and evading duties on Chinese flooring. The whistleblower (Urban Global LLC) that sued them was extremely helpful to me. They confirmed my suspicion: if a supplier will cut corners at import, it's not a stretch to think they'd cut corners elsewhere. They even connected me to the only U.S. lab that can properly test this wood (located down south). Promises not kept: Refunds: Dylan promised to reimburse me for my own product used during repairs. We used more of my product than the manufacturer provided. No refund to date. Verbal vs. written contradictions: In person, Marra (including Rob) staff called the issues "unacceptable." Rob said he would be fixing many spots he pointed out (spots that still exist today). In email, they walked it back. Lack of urgency: I had to push to get inspectors scheduled, then push for updates. When inspectors came, they didn't even check all damaged areas. Manufacturer tried to say it was my basement being too cold, Marra didn't push back on this to my knowledge. How I held up my end: I followed all manufacturer specs and even went above and beyond by installing a robust HVAC system exclusively to protect the flooring's environment. Do your homework before trusting them: BBB: Check their DBAs, complaint history, and ownership structure. Wayback Machine: See archived warranties/spec sheets and how their parent/child entities shift over time. This company shuffles names and info. Turning this mess into something good: I have ~1,000 sq ft of this flooring remaining. I do not recommend installing it, but I'll give it to a veteran or family in need who understands the risks. If I can't place it, I'll sell it and donate the proceeds so at least something positive comes from this. Final note to ownership: Rob wears a cross -- a symbol of integrity and accountability -- but never took ownership of this situation. I'll gladly send him a signed copy of Jocko Willink's Extreme Ownership. It's a lesson this company desperately needs. read more

WARNING DO NOT GO HERE!!!! I MADE A BIG MISTAKE!!!!!! If I could give less than 1 star I would!!! I recently had my floors done by Marra flooring in FRAMINGHAM. At first everyone was polite and professional. The floor was installed, and I promptly paid for the flooring in full. 1 month later I was having a problem with the Luxury Vinyl Plank (LVP) tiles collapsing near the entry way by front door. The guys came out and corrected the issue. 3 weeks after that the SAME issue is now happening at the bathroom entrance!!! I called and spoke to Rob the OWNER. He came to my home and assessed the issue and said someone would be here in a week to fix it. On the day that was scheduled for them to arrive. They were to be here by 9:30 AM to start. At 10AM I called and spoke to Jim their Sales/Scheduler and he said he was very busy and would call me back. I waited a few hours and called again. I was told again that Jim would call me back by End Of Day. At 4:45 PM I called and was told Jim had left for the day!!!! I called back the next day and was told that there will be a delay because they do not have the flooring in stock and need a week for the stock to arrive. I said that's fine but I was not told that I had to wait a week to have the stock available when I was first reporting the problem. I HAVE SCHEDULED THE REPAIR ON MY 2 MONTH OLD FLOOR WITH JIM TO GET MY FLOOR FIXED ONLY TO BE CANCELLED on 3 separate scheduled Appointments now!! THIS IS HORRIBLE MY NEXT call is to CONSUMER PROTECTION TO REPORT THEM . TODAY IS THE 3rd CANCELLATION 1 hr before they are scheduled to arrive AFTER I HAVE CHANGED MY SCHEDULE to have them come and repair the floor!!! read more

Marra Flooring & Design - Tiles collapsing AGAIN 2 months after installation - Flooring Near Me - Ashland, Massachusetts

Used Marra Flooring to retile my bathroom, they had the best selection in the area by far - the only place that actually carried tile smaller than 12x12! Was able to find an 8x8 that matched exactly what I wanted. Easy enough to place the order and get it scheduled, they did great work getting all of the stuff up under the terrible linoleum, getting a good layer of durarock down, placing the tile expertly and grouting it. took a few extra days but the end result is perfect! i am thrilled. thank you! read more

Marra Flooring & Design - before and after - Flooring Near Me - Ashland, Massachusetts

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We recently purchased an older home with lots of outdated wall to wall white carpet (hello eighties!). We were recommended to Marra by a family member to help us with the remodeling process. We picked our master bedroom to start with. Marra came out, measured our bedroom, gave us an itemized quote within hours, walked us through the showroom, made recommendations based on our space, and found the perfect hardwood for our budget. They even worked with us to make sure our order was placed over tax-free weekend to maximize savings! Installation was super fast once our wood arrived and our bedroom is completely transformed. We're very satisfied and plan to go back to Marra for help with ALL the other carpeted rooms, and then after that, to replace the old 80's bathroom tile. read more

Marra Flooring & Design - Out with the carpet, in with this beautiful new red oak. - Flooring Near Me - Ashland, Massachusetts

An extremely frustrating and disappointing experience with kitchen floor installation. The contractor was incompetent and made mistakes which had to be pointed out to him to correct. They did not want to be inconvenienced when a brief pause in the work would have prevented a huge mess in our storage area directly below the kitchen floor. Also, they did not properly prepare for an appropriate transition to be placed between rooms and needed to send another contractor to finish it due to the incompetence of the first and the general manager. They were constantly asking for the balance before they had finished the job. Extremely poor customer service. I will not be recommending them to friends/family. read more

My husband and I bought a new house on a tight timeline and needed the downstairs floors refinished in the week between our closing and our move date. I called a ton of different companies, and Marra was by far the most responsive and helpful in setting up a time to get quote and in scheduling the actual work to be done. I found the quote to be very reasonable for two downstairs rooms and the entryway. It was almost exactly what our realtor told us to expect. They didn't have the availability they needed to do our job in the time we needed it done, but they moved some things around and made it work. We were so grateful. The floors turned out amazing! We get nothing but compliments and couldn't be happier with the work and the communication. read more

Marra Flooring & Design - Good as new! - Flooring Near Me - Ashland, Massachusetts

Hired Marra Flooring to do a re-carpeting of a master bedroom, upper hallway and stairwell. Had discussed seams during estimation visit and agreed to a single seam, but they had done their 'layout' to minimize carpet usage and added seams independently....and because they did not provide enough carpeting seams were visible (could not match nap direction)....patterned hallway carpet was also installed misaligned to wall....could never speak with owner and was told it was an ok install...the issue was mine not theirs....also during the project there was a good amount of scrapes and nicks to paint which will require repainting Wish I had had the experience some of you here have had....but I'd stay away from these guys and seriously look elsewhere.... read more

Very disappointed in the kitchen flooring and backsplash that Marra Flooring did for us. Numerous delays, wrong product shipped, mistakes in the install, sloppiness with the installs, delays getting some one out to fix, etc. When faced with all of this, their response was basically "Sorry, I'll have a team meeting - oh by the way, you owe me $1688". This after they took all the excess boxes of tile that we paid for. Very disappointed. read more

My parents hired Marra to redo their floors before selling their house. The floors came out nice but the team seemed to cut corners. They asked that we be out of the house for an entire week to have the whole first floor redone, so we relocated for a week. The Monday morning they were set to start they called and said that one guy had called in sick so they weren't going to work on the floors that day. Now I scratched my head at this for two reasons 1. Is this not a team job? No one is going to work because one man is sick? 2. They just so happened to be sick the day after St. Patrick's Day. They went to work Tuesday and were able to finish up by the end of the week, however they did nothing to air out the smell. They should have brought in industrial fans and opened all the windows to air it out. Don't know if they don't do that as a standard practice or if it was skipped due to the time crunch. read more

I've now worked with Marra flooring on 3 separate projects. Our basement, our kitchen and our bathroom. This team is not only an expert in their field, but experts at putting the customer first. The team was timely in scheduling jobs and completing the job as well - always showing up on time at the hour they promised. The quality of their service and the quality of their work is second to none. From the first visit to the showroom to the outcome of the projects, we are extremely pleased! read more

Marra Flooring & Design - Marra flooring transformed our bathroom in HOURS! Great team and great quality! - Flooring Near Me - Ashland, Massachusetts

My experience with Marra Flooring has been just wonderful: Devon, who helped me pick out the perfect rug and order it, Ashley who kept me informed of its progress from New Zealand to the manufacturer, and Jim who called me with the news that the rug was ready to be installed and arranged for its installation. I really appreciated the great attitude and customer service from the staff at Marra Flooring, I got exactly the rug I wanted, expertly installed. It was a pleasure to deal with Marra Flooring and I would not hesitate to use them again. Five stars! read more

We hired Marra Flooring to replace some carpeting in our office after we removed a wall. They came in, knew exactly what we needed and less than a week later, the old carpet was removed and replaced with beautiful new carpeting. The installer was fast, professional, and did an amazing job. The replacement carpet is beautiful and matches very closely to the other existing carpet in our space. If you haven't been in to see their new showroom at 60 Pleasant Street in Ashland then you need to check it out immediately. The selection of different flooring materials is incredible, hardwood, laminate, tile, carpeting, in every size, pattern, color and material! It is absolutely incredible. Overall, I was incredibly pleased with the service and would highly recommend calling Marra Flooring for all your Flooring and Design needs! read more

Just moved into a house in Medway, MA. Found Marra on Yelp - I wanted to use a local shop and they had good reviews. There was a small scheduling issue at first - but what impressed me was the attention it received. I run a small business and I know not every transaction can be perfect, but it's the way you handle yourself during those times that shows ones character. Everything was resolved and I'm really happy with the final product Would definitely use them again for any carpeting needs. read more

So after a year of repeated phone calls and empty promises for reimbursement there has still been no resolution to the disastrous floor issues that we now face. The edges of our boards are lifting due to improper installation and consequently the edges are chipping. Now the finish on the floor is wearing away after only a year and a half. I have no idea why but the floor feels wavy ( ups and downs) as you walk along it. Then there are the swirls and grooves that can easily be seen from the sanding job. I'm assuming court is our only option left. Check out photos read more

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When i stopped by to look at floors i was taken care of quickly without any sales pressure and very knowledgeable and they did everything above and beyond i expected them to do this is your go-to place for carpet and tile. read more

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Rob came to my house in Ashland, gave me a great price on cleaning the carpets, and now they have never looked better. The crew came, were professional and tidy, got everything done quickly, and I was amazed at the results. I used to use Stanley Steamer, but I know now that Marra Flooring is the way to go. Great work, I would and have recommended them to family and friends. Brian D. read more

Hired Marra Flooring to refinish our floors and weave in some new wood in a small section of the floor. The experience started out well but ended poorly. They were kind enough to talk me through the process and even give some samples of stains on wood. When the project started however, different workers arrived for each phase of the project and regularly didn't know what needed to be done. This resulted in having to constantly communicate with their office to coordinate. There were also instances where it was communicated to me that the workers would arrive at a certain time, but then they would show up hours earlier. Upon completion of the project, there was also an entire unused, unopened bundle of wood. When I asked if it could be returned, they offered to come pick it up.... But refused to refund me the amount. So, they effectively gave me two options: Force me to buy something that they'll just take back that I don't even get to keep; or force me to buy something that I get to keep but that I don't need... After putting up with all the other inconveniences and being nice about it; This was pretty unacceptable, poor management and just distasteful. Based on the quotes I got, Marra Flooring was the most expense and I would caution everyone not to pay a premium for average work and what would likely be a worse experience. I will not be using them again for future projects nor would I recommend them. read more

We moved into our new house a year ago and wanted to replace the areas that were carpeted with hardwood floors. We shopped around and found Marra Flooring. From the moment we walked into their store, they were very helpful and knowledgeable. We narrowed it down to a couple of colors and they offered to lend us their hardwood samples. We decided to go with Marra and we're so glad we did. Their prices were competitive and the quality of the floors that we picked are fabulous. Their installers were very professional and easy to work with. Our hardwood floors came out beautiful throughout the house. We will definitely use Marra for our next flooring project. read more

We had a big home center store install our kitchen floor and it was a disaster. I called Marra Flooring and Rob was incredible, he came out and gave us a second opinion (and lots of excellent advice) with no expectation since we were still under contract with the other store. In the end, the other store had to rip everything out and we had Marra redo our floor for us. Rob and Glenn were super helpful in the shop when picking things out, they were accessible, on top of everything, problem solved our slightly curved subfloor before putting the tile down, made sure the finishing touches were done quickly, but still of high quality and if I had any concerns at all, they were on it. I'm extremely happy with the end result! They also worked with my contractor to tile my fireplace and bathroom. It was the same level of great service - any concerns and they took care of it. Both projects came out awesome and I highly recommend Marra Flooring! read more

Marra Flooring has been such a great help with the house that we bought this past summer! Rob came to measure 9 days before our furniture was scheduled to arrive, and we really needed to get the carpet on the stairs and on the second floor by the delivery date. We went in to Marra Flooring's beautiful new showroom and the helpful staff guided us through choosing mid-range carpet that would wear well and could be delivered within the week. The carpet installation was scheduled for the day before the furniture came, and the whole plan worked flawlessly! A couple weeks later Marra's hardwood installers came to put in new oak floors in the kitchen and refinished the rest of the 20-year-old floors so they all matched exactly; you can't tell what's new and what's old! They had to cut out parts of baseboard and rework other odd pieces of trim; the level of detail in the woodworking is high. A week or so later we let them know that we needed some tile installed in a bathroom, and within 2 days he found an opening in the schedule for two of his employees to come over. The workmanship was excellent; they even tiled seamlessly up against some trim that we left in the closet. And then they came back to grout the next day, which was a Saturday! Marra installers are true craftsmen, and you don't have to wait very long to get an impressive project complete. They are all "can do" people! read more

I've used Marra Flooring on several occasions both at my home and my business. I've always found them to be very competitively priced and the work was always outstanding. At one point, in my business the floor separated after a year. Rob Marra came and discovered a defect. He went to bat for us with the manufacturer and replaced the whole thing. A company that stands behind their work is worthy of letting people know. Thank you for all of your help. read more

I had them replace the lower floor of our split-level house five years ago. I have to say they did a fantastic job at a very reasonable price. Two years later, the flooring in one of our rooms started to buckle from the heat -- they had miscalculated the amount of "breathing room" required. I called Robert and he arrived that weekend with a helper -- they completely relaid about one-half the floor at no charge. Since then, never a problem. I salute a company that stands behind its work as this one does. read more

Jim and Rob were great to deal with, and the team that worked on our floors were incredibly professional, friendly and courteous. We had some water damage and pet damage, so they needed to replace some boards - looking at the end result, you would never know. Our floors look amazing! I highly recommend Marra. read more

Glenn Way and Rob Marra from Marra Flooring are my go to guys for all things flooring. Recently they pulled up old blue carpeting and dated ceramic tile and installed hardwood flooring in a home I was listing for a seller and we got an offer on it right away. I've referred them numerous times over the years and used them myself always with 100% satisfaction. Their knowledgeable and friendly service is second to none and their workmanship is extraordinary. read more

I've used Marra flooring several times and they been great. Rob and Glen are easy to deal with and helpful when selecting flooring. Recently I used them to replace the carpet in my living room. The job went very smoothly from start to finish. They came when they said they would and finished in one day. I could not be happier with their service. read more

I just had them replace a linoleum floor on a property I own where water was leaking out of a refrigerator, which resulted in the sub floor also being rotted. They were fair in their pricing and replaced the sub floor quickly and efficiently. read more

I went to Marra floors with great hopes. Given how large the establishment appeared to be from the outside, I presumed I would have a ton of selection for laminate / hardwood. No... not really. I can't say the inside was much better than your local Lowes. I did have someone help me but the item that he pointed out was imho extremely expensive and he had nothing for me to look at so I could see what it looked like installed. The employee had to excuse himself to help someone else and though I waited for what seemed like 20 minutes... I finally got annoyed and left. read more

Marra Flooring recently refinished all the wood floors on my first floor, up the stairs, and down the upstairs hall. They came out, reviewed the situation and provided a quote exactly when they said they would. They answered all my questions promptly and began and completed the job exactly when agreed upon. The workers were very pleasant and left no mess. I am very pleased with the results and would hire them again and definitely recommend them to others. read more

Marra Flooring was fantastic. Their quote was great, they were prompt and responsive, and they got everything done within just a few days. I would highly recommend them for your flooring needs. read more

I used Marra Flooring to replace carpets in my home in Northbridge, MA. The service was friendly, no hassle, and no pressure. I will definitely use Marra again for upcoming projects and I try to refer them to other homeowners when the chance arrives. They came highly recommended by a good friend, and I can probably rattle off 5 or 10 people I know who have also been thrilled with the service from Marra. read more

Rob and Glen are super to work with! Onyx did our granite countertops (they're great!) and recommended Marra for backsplash tile. They have a huge selection and are very professional (and not pushy). Their workmanship is great and they really care about customer satisfaction. I recommend them very highly and look forward to working with them again. read more

Bought all my flooring from Marra Flooring, and them install it as well. They were incredible from start to finish. Extremely professional, and very knowledgeable. There was zero issue from the buying to installation process. I would highly recommend them for ALL of your flooring needs! read more

We used Marra for our carpeting in our old condo and basement of new home. They did a great job, cleaned up afterwards and the price was perfect! I highly recommend them and have a rating on Angie's List for them too. read more

Rob is one of the nicest guys you'll ever meet, and he really knows flooring. He made our experience a very positive one.

Rob and team at Marra Flooring are very professional and do great work. They have installed floors in my current and prior homes and I am very happy with the quality of their work and the product they install. Would definitely recommend them. read more

Marra just finished doing carpets in two houses for us! We were trying to fix up one house to sell and another to move into. Rob and Glen helped us pick out the right carpet for each place and coordinated the work into a very tight schedule of buying and selling the houses. They also arranged for the refinishing of several wood floors in the old house -wish I had done that years ago! Easy to work with, professional, great follow-up and the carpet and floors look great. Will be using them again! read more

Marra Flooring (and Lynne Langway specifically) was very helpful with the recommendations and advice in selecting floor and backsplash tiles for our big kitchen remodeling project. They worked with our contractor to schedule pick up of the materials, and when we were not satisfied with the tiles we originally selected, they took the entire order back, and promptly placed the order for our new selection. They also credited us the money for the leftover materials, such as grout and mortar. Lynne was a pleasure to work with! read more

They are amazing. I called them and within a week I had the carpet installed in my basement. I wasn't even home. They didn't need supervision. They moved things out of the way and put them back in place. Carpet looks perfect. Great service and the process was painless. Very affordable too. Robert Marra is the nicest guy too, Totally recommend them! read more

Great service, decent pricing, great carpet selection option. I needed carpet change in my apt and Glenn came in half hour to take measurement. Within couple of days Robert/ Jeremiah had the carpet installed by Glenn. I would recommend it to everyone, just go and try!! I spent hours calling other companies and visiting their stores but it was just waste of time. Thanks!! read more