I should probably work here part time. I have ordered online and/or shopped in store more times in the past month than I care to admit. This location is often out of a lot things, I'm convinced they stock two of each so I'm forced to shop online. Yes, I could go to another store but I'm not driving all over the city when I can just order online. I've done pick up, and that was a disappointment because the response while filling my order was they were out of stock of a cold medicine I walked right in and picked it up off the shelf, same day as my order and within a few mins of my order being read. No clue how the person filling the order missed it and it was in the correct place. The coupons definitely help with the overall cost when I need something. I only shop when I have coupons, which seem to be often! I've used the pharmacy for vaccines, they get you in and out as long as they acknowledge your presence and honor the appointment time. I've waited an hour for a vaccine despite having an appt and checking in. The store could be stocked better, pharmacy could do a better job with appointments and associates, I rarely interact with because I use self check out to utilize all my rewards. The last associate that checked me out didn't apply all my rewards/coupons despite me saying to use them all. Basically I have a love-hate relationship with the CVS in store experience, this includes all locations I've visited. Online is my personal favorite. read more

This store pharmacy NEVER answers their phone. Very unprofessional. Would give zero stars if i could.

Store ID: #7144 6670 STAGE RD, BARTLETT, TN 38134Worst pharmacy ever. All employees are unexperienced and can not even pronounce medication names. They are rude, unprofessional, keep making mistakes, refuse to call back even when you call and leave a message 10-15 times. Lady in charge is no better and doesn't care and has excuses for everything. BEST ONE YET Well I can't help what anyone else does... SHE'S THE FREAKEN BOSS. read more

I have tried putting up with this pharmacy for years. For whatever reason, they are absolutely incapable of giving me the correct medication. This latest attempt to pick up my medication (which should have been ready 2 weeks ago, but they had ordered the wrong medicine - again), they told me they did not have it in stock and instead of ordering it themselves, it was up to me to shop around at other CVS pharmacies and get it transferred over to their store. I have never experienced a pharmacy that has told a patient to do their jobs for them. Do not use this pharmacy - it is nothing but a waste of time and a massive headache. read more

They are amazing and very helpful! Customer Service is top notch. They are truly all about the customer.

Drive-thru is very slow waited 30 minutes behind someone else in the line and never moved. Staff seems like they don't wanna help you . corporate needs to step in or you gonna lose all your business with this place read more

I had a problem there with the pharmacy talked to the pharmacy manager today asked him to look in to the problem and he hung the phone up on me and is trying to cover up the problem I called cvs head office and they will fix them problem and going to talk to them I wont be back I will use walgreens from now on !!!!!!!!!!!!!!! read more

Cashiers ignored me as I stand in front of them to check out..I had to ask as they looked at me as a disruptive part of their day Maybe it was because of race ... I don't know They can't help that their smartphone is more important than their job or customers I am seeing this a lot ....sadly a sign of the times It limits the time I will ever go back to this place read more

CVS Pharmacy - Outside - Drugstores Near Me - BARTLETT, Tennessee

Terrible service! Rude people, never answer phone, hang up on you! Never fill your prescriptions on time.

Only gave 1 star because it wouldn't allow 0. I'm not even sure why this place is open; I sat in the drive-thru midday and nothing ever happened. Just shut it down and go find jobs that pay hourly for incompetence. read more

This is the most frustrating CVS. I haven't had issues with other CVS' living in Memphis, Utah, Texas... but this one is maddening. You can't get a straight answer out of anyone you speak to. My providers and doctors office will call and just get as frustrated as I do. The low star review for this CVS is so accurate and I usually give a business a chance regardless of their "stars" but this is the exception. Covid or not. The people you talk to not only untrained and unprofessional but inconsiderate and disrespectful. My doctors office is well aware and has sent complaints to CVS' corporate center before I was ever a patient. Other CVS techs laugh when I told them I'm struggling with this specific CVS. It's nothing new, apparently. Their reputation is so awful. I don't care if it's 24 hours, don't do it it's not worth the stress. read more

I can't rate negative or I would. Horrible service with pharmacy tech!!! If you do not want to work and serve people, stay home. You guys were the ones that lied about when a prescription would be ready after a 4.5 hour wait. CVS.. realize help is hard to find, but the attitudes of some of your people are horrible. After years of doing business with CVS, Walgreens is a better option hopefully! read more

Went inside store to the pharmacy to pick up prescription and was told it would be expedited and to have a seat. One other person was ahead of me and one behind me. No one ever called our names so after 45 minutes I walked back to the counter. Seems all off our prescriptions had BEEN ready just no one told us. I asked the cashier why no one called us and she just gave me a stupid blank stare. I didn't have the patience to talk to a manager so I just got my prescription and left. read more

By far the slowest location you can ever visit. Had an appointment to get a COVID 19 test at 11am. It is now 11:40 and I've been in this line for over an hour waiting for something that should only take about 5 minutes. You HAVE to make an appointment, but they don't keep to your appointment time. Wouldn't recommend this location for anyone who has anything to do in a day, read more

Awful. Hung up on twice after being on hold. At the drive up, dealt with a rude employee who would not do her job. Eventually was helped by another person who solved the problem in about 2 minutes. Every experience except for one was terrible. read more

RUDE RUDE RUDE!!! UNREAL! Worst cvs I never be to! Watch 2 pharmacist engaged in a personal conversation in front of me while putting callers on hold one after the other. Was told 3 times by cvs that they contacted my child's doctor for info about her meds. When I asked what number they called the number was wrong! But you was blaming her doctor for not returning calls. Shame on you. No one likes your store! Why don't you care enough to do something? Not ever going back that's for sure. Not one review site has positive reviews. Shame, shame, shame read more

Had to request my prescription 2 times. They lost the info I gave them the 1st time. 2nd time they wanted 200$ for eyedrops that I could get at EyeRx in Nashville for 60$ (including shipping cost). Needless to say, I am changing pharmacies. read more

slowest place ever! Don't even think about the drive thru. I wasn't able to put in a refill request electronically and I've been on hold now 15 mins just to give my refill number. read more

Horrible service. The pharmacy has NO clue how to service patients...sold me an incomplete simple acne compound drug, saying afterwards they didn't have the special alcohol component to complete it. Then while Im still at the counter refused return. That's ok WALGREENS MADE IT RIGHT FOR FREE! And I will NEVER BE BACK - Run away read more

Hey, if you like terrible customer service and extremely slow pharmacy wait times - this is your kinda place! I'm not sure what is slower - the DMV or this CVS pharmacy. Go elsewhere if you value your time. read more

I've only recently switched to CVS Pharmacy, but so far I've had only positive experiences with their pharmacy. I've found the turn around time on having prescriptions filled and the wait time picking up or dropping off to be much less than Walgreens or Walmart. And I like how they text when it's ready. But does usually seem like they have higher prices when just picking up something in the store and have had similar experiences to other reviews with not seeing a cashier up front when ready to check out, so might understand the one star ratings for that. But everyone has still been friendly in my experience. read more

Sitting in line at drive thru for 15 minutes now with zero movement. People in front and behind me so I can't move. Service has gone to pot in recent months. Switching to a different location. This is ridiculous. read more

I have gotten the same medication each month for years. I do not miss. Tonight I found out they were holding my prescription because they were out. Pharmacist told me they could not notify me they were out of my medication, blamed his pharmacy manager for the ordering, and then hung up on me. This is not the first time I have received awful customer service from this CVS. read more

Wanted to come and check out the other reviews because of our awful experience here. Recently switched insurance and our prescriptions are through cvs Caremark. Whew-WORST CUSTOMER SERVICE EVER. Glad to know it wasn't a personal attack on me. Dropped off my script 4 days ago, she said they didn't have it in stock and they would have to call in an order-okay, fine no problem. Fast forward to today, i call, they say it will be ready at 5, great-go up there, "ma'am the pharmacist is giving a flu shot, can you come in and wait?" So i ask how long, 45 minutes no, I'll come back later, call back to see if it is ready 2.5 hours later...Michael Stevens answers and cuts off my every word, and says "he doesn't like to fill the script until you are here to pick up" that's fine, but NO ONE has told me this until I've talked to countless people. My husband goes to pick it up, says our name and the pharmacist throws his hands in the air like a petulant child and cuts the tech off before she could even finish speaking to my husband. read more

I have seen the nurse practitioner in the clinic twice now, Mari is lovely, friendly, and fast. However wait times in the pharmacy are really rough. I waited an hour for an rx from the same building.. the pharmacist compd my antibiotics without me asking. They just seem to be understaffed. read more

The worst service of all time. I hate being made to give them my service. I'm ready to pay full price to get away from them.

I NEVER write negative reviews, but I seriously am infuriated at the moment with this place and I have a reason to be! I am in town for a few months staying with my parents while our house is being built in Texas and I unfortunately have to use this pharmacy or shall I say pharmacist! I had my SECOND bad experience with him this evening! A few months ago I got a RX filled and they told me the price and it was WAY MORE than I usually pay for this medication... I was in a hurry so I just assumed they knew what they were doing, paid for it and left! Well, I looked at the prescription and realized their pharmacist obviously didn't verify my RX right and gave me CAPSULES instead of TABLETS! (Capsules are usually way more expensive than tablets, FYI!) A pharmacist doesn't have the legal rights to change the form of medication your doctor prescribes... So, he obviously doesn't verify prescriptions closely after his pharmacy techs fill them which, thank goodness it was just a small error and not a larger one-- like, the wrong medication! Tonight he was just a jerk when I went to pick up my medicine. He told me it would alter my birth control and that he will always let me know that so basically he wouldn't be responsible for an 18 year mistake! I picked up my medicine drove around the drive-thru solely to realize I had capsules instead of tablets and went straight back to the window-- I was informed once the RX leaves the store they can't return it! I understand this since I worked at the CVS in North Carolina a few years ago, but I literally was just there 5 seconds prior and the last time he screwed up my RX he took it back after me returning it 2 days later!! He was just being a jerk! I will be calling corporate tomorrow and letting them know my experiences with this new "Pharm D" I will gladly make the drive to another pharmacy before I have to deal with this incompetent person again!! read more

Echo all the one star reviews already here. The staffing and service issues are long term problems which CVS management doesn't seem to want to address. Finally switching to a different pharmacy, done with this. read more

Pitiful is all I can say! Worst pharmacy ever!!! I will not make this mistake again! Will be going back to Walgreens!

I swapped to CVS from Walgreens. I have filled RXs for myself and 4 children at Walgreens for over 7 years. I really thought CVS would be better. You sit in line for ridiculous amounts of time when you are the only car in the drive through. I dropped off my daughters pain medication from after a surgery only to be told it would be 5 hours before it could be filled. If you even try to call your on the phone waiting for sometimes for than 20-30 min! Their attitudes are worse than Walgreens. I'm finding a new pharmacy asap! I wouldn't recommend them at all. They never have my medicine in stock or my sons. They took my prescriptions and calls me 2 hours later to say they didn't have enough and couldn't get enough till next Wednesday and no partial refill could be done. They have wasted my time more than once. I don't have one good thing to say! Higher management needs to look into this store. I'm sitting in drive thru as i type and the pharmacist/tech must not realize I can hear every word she's saying. She's dropping curse words and talking about everything except getting me my prescription. read more

The only reason I use this crappy wannabe pharmacy chain is because of my work signing up with Caremark. The pharmacy manager is so rude called prescription in 4 hours prior to my arrival and still not ready. Ohhh sir we been busy was his excuse for four hours really. Had to wait another 30 mins for meds along with 11 other people that needed meds. The manager needs to be fired what a piss poor attitude !! read more