New kiosks in the pharmacy require the customer to enter all their info. While you are doing part…read moreof their job, the employees tell you it's faster. Employees don't care about the customers, which is probably the reason for the new system.

I happened in on an inconvenient day it seems. One associate disclaimed knowledge of insurance…read morecards. The other was unconvinced by my interrupting to pay. . . Since the cvs registers don't process customer pay HB cards without associate assistance. Some associates are right on it. I'll try again later.

I kid you not- I had not been sick whatsoever in two straight years. However, the streak ended…read moreone fateful Friday (March 3rd). I got up around 9 A.M. and headed for the Minute Clinic. The kiosk to sign in was a bit difficult to deal with (I believe the focus shifted to unanticipated parts of the screen). It also could have been because I am not a frequent user. After finishing with that, I sat down. Less than a minute later the nurse practioner came out and greeted me. Through my exam she was personable and kind- I found out she did not have a home store (which explained things she needed for my particular visit were not found easily). At one point she had to go to the other Minute Clinic room. When she did so, she left the door open. I did not care too much, but it would be best practice to shut it. Shortly after returning, she concluded that I had strep. I was provided a sheet that listed the medicines I could take to help with the symptoms. I walked out and headed for the consultation window. The pharmacist (Craig) and intern (Charles) not only helped me find the section for the products that I needed from the visit, but suggested products they knew would help. They saved me MAJORLY on TIME and MONEY. I proceeded to the pharmacy registers for a prescription unrelated to the visit. A new (to me), friendly technician soon met me there. Not only was I helped there, but was greeted from afar by a technician (Jordan). From my time here at this pharmacy, she seems to be really good with names and does well with having patients feel like they matter when she works with them. Even though I have worked at this pharmacy consistently (for 6+ years), until recently, I can still write a positive review about them. They do not have to be genuinely nice to me solely because I have worked with them. And I'll explain- When I worked, I focused on patients and getting most of the work done that I could in between rushes. Due to this there was little time to socialize (I only hung out with two co-workers regularly outside of work and they left way before March 3). The pharmacy staff treated me the way they did because they 1) are genuinely nice people and 2) enjoy healthcare.

If I could rate this store less I would. The pharmacy is garbage and never open on their hours…read more Sunday I went to get my kids medication 10 minutes before the pharmacy closed but they refused to help me because they already closed down their drawers. Will be in search of a new pharmacy immediately.

The cashier tried to SCAM my grandmother for a $20 lottery ticket (20th of May, 2017). He…read morebackpedaled when my mother walked up to the register and commented on her 3 treats being so expensive. She then noticed the lottery ticket on the POS screen, and asked my grandmother if she started playing the lottery. The cashier interjected and said that it was from the previous customer. This is a classic scam, from a low life individual. My grandmother is quite senile, and totally would have been taken advantage of, had she not had someone looking out for her. Be aware of this, and inform any elderly people you know, who may have to visit the store.

Worst minute clinic ever. Nurses take 30 minute breaks between each patient. Then they take over an…read morehour for lunch to just come back and take another 30 minute break to see someone. Lazy.

The other day I put online to order some eye drops for pickup. The cost of the eye drops, before…read moretax, was $9.59. Their guideline, for a pickup order, is a minimum of $10. That was 41 cents short of the minimum required, so the order would not go through. I called and spoke to the store manager and asked if they could waive the 41 cent shortage and was told absolutely not. I called Walmart and arranged a pickup order, for the same price, without any hassle. Then I called Walgreens corporate and explain the situation. Corporate told me that's the policy. It amazes me, that a company was such low ratings, refuses to bend at all for their customers.

The pharmacist could do their job and utilize my insurance. He already knew that all he needed to…read moredo was override a discount that would allow my second insurance to pay the difference (I know this because he told me could.) I call my insurance and they say the same: remove the discount and secondary insurance would pay. He still refused and played dumb like he didn't know what to do. I'm now 2 weeks late due to his negligence in receiving this medication. Pick a different pharmacy.

I have been to many different pharmacies in my lifetime, and this has got to be by far the worst…read morepharmacy on the face of the Earth. It wouldn't be so bad except the girl behind the counter is extremely rude every single time and not knowledgeable at all. She didn't even know what STAT meant. Pathetic. Shouldn't ALL Healthcare workers know what this means? They do not seem properly trained. Also, every time you call to speak to the pharmacy you have to leave a message and they, hopefully, call you back. Adding this: Called my insurance company and CVS charged me $30 for a prescription that should have been $12.00.

if you see this man just expect a consistently infuriating experience. I was in the drive through…read moreline picking up meds and i asked for the cvs discount, for which he replied "we'll you gotta come inside i cant do that here." which I knew wasn't true and i called him out on it, for which he condescendingly replied, "we'll we gotta keep the line moving." as if: 1.) I was holding up a thousand people (there was one car that pulled up behind me right when i got in the line) 2.) i wasnt waiting 10 minutes for the car in front of me to begin with in the first place 3.) that it is such a hugeee hassle to walk over to the other and click a few buttons and print out a new label is it so hard for you to do your job? all it entails is organization, customer service, and categorizing. Simplest job i can imagine. It's just so frustrating because I always show these people so much love, respect, and the benefit of the doubt but to no prevail. Just nonstop disrespect and it's heartbreaking. why can't they be nice, i understand they probably get a lot of annoying customers but nevertheless it's still hurtful. Thank God for Ren she was very calming and helped me with getting my meds in less the time than it took that man to complain. Also the computer system is terrible and my name never works on it.

horrible customer service. I've tried to get thru to the pharmacy for a question for 2.5 hours and…read morethere are no options to talk to pharmacy staff, the call ends when you try to leave a message with the pharmacy or store manager, no option to transfer a prescription online even (no reason why provided) ..total and complete shitshow. there are clearly reasons they're closing many of their stores- it's terrible!

Short staffing is the major issue! The employees who are working there are extremely short…read moretempered and appear not to have compassion for their customers--maybe they are burnt out??? We were texted that a prescription was ready, when we arrived to pick up, we were told we can come back in 20 minutes. I take my elderly mother to run errands when I am off. So when they state it is ready, it should be ready when they say, she doesn't have transportation. It's rude and unprofessional. The outside is unkept, grass about 6-8 inches tall, the parking lot is trashy, and the outside pick up window area has been left unmaintained. PLEASE do better or unfortunately, go ahead and close this location if you do not care about your customer base.

Went for a Hep B vaccine. Left after check in as the people in the pharmacy were taking forever…read more Were not communicating with me. Heard them mention making me get the shot and then charging me $72. I have insurance that would cover it. All of this is from me overhearing them. They tried to charge it to my Medicare part b but it wasn't going through despite me having UHC connected to Medicare. I also have Medicaid. They couldn't just apply the UHC and Medicaid like most people do. They kept walking off. There was a massive line forming behind me when I decided to just leave. Ridiculous. This was all at the pharmacy.

Terrible. Severely Understaffed and it takes over an hour to get a prescription…read more Please, if you wanna get a prescription refilled, go to the CVS thats close to this same walgreens. Its not worth waiting an entire hour in line to pick up a subscription.

Very disappointed in pharmacy and continued increased pricing with NO warning on scripts. I have…read morebeen using them for YEARS. Recently lost medical insurance. Tried using numerous dIscount cards, constantly having to change them. I just went to get script and found price tripled, from $35-$96. OOUCH! NO warning, told me can't use discount card. Made script 3 months which I did NOT ask for, & was told NO option. When I told her I did not want 3 months and could NOT AFFORD that, & would have to find someplace else Hunter seem to NOT care. So much for customer service or patronage.