Would give zero stars if I could. The manager, last name Helms, was unprofessional and provided almost no help when we were coming to pick up our package. An older gentleman was very rude when he greeted us as we walked up to the counter. We came with nothing but smiles and looking for some assistance in getting a package that we missed the delivery on. The manager was disrespectful and rudely told us she didn't have it when in reality she just wasn't willing to help us look for it. Will avoid this location at ALL COST! read more

I have used CVS Latonia for 30+ years, both parents and brother had/have all their medicines filled there. I picked up and ordered all their many prescriptions. I have dealt with the many issues of CVS being short staffed and sudden changes to their hours, and been cordial about it. But I'm kind of fed up. The hours listed on-line and the handwritten notes with changes when I get there are very frustrating. Wasted trips and time on my part. Also, the virtual assistant call in program is terrible. It used to be simple when you gave them the number on the bottle and got it ordered smoothly. The current system causes many back and forth exchanges and repeating myself multiple times with no decisive responses. No prescription numbers, now you have to be able to pronounce the drug names.Even for something basic like the hours for the pharmacy. The length of time it is taking for the script to be ready is much long than it has ever been before. Overall I'm not very satisfied at all. read more

They are a good pharmacy, having throat cancer I get medications that I don't know anything about,my last visit Scott was so helpful and so informative on the side effects, making sure when I took my meds to be careful cause they can make you very dizzy and at any moment I could lose my balance and fall, thankfully he told me lt helped me to become aware cause a couple times I became dizzy and I knew to hurry up and sit down.Thanks Scott read more

Pharmacist Lyle is COMPLETELY incompetent! Laughs after each of his sentences telling you that your medication did NOT come in, but doesn't actually CALL you to tell you that. Waits until YOU call, not knowing that YOU shouldn't have waited to call after your doctor's office closes on a FRIDAY! INCOMPETENT! INCONSIDERATE! UNPROFESSIONAL! read more

The old man, I believe his name was Richie, is completely rude and insults customers. I had a package that needed to be sent out, and wanted to get tracking for it. I had to work so my wife went to the store instead. She handed Richie the package and requested for tracking. Instead, Richie put it on the counter and said he'd get to it later. Then he walked passed my wife and went outside to smoke a cigarette. My wife was upset about the entire unprofessional experience. I went to the store the very next day, and spoke to a thin middle-aged woman with long hair and shaky hands. I guess her name was Lezi. I told her what happened and she just rolled her eyes at me. Lezi said if I had a complaint that I should talk to the big boss. When asked for a description of what the boss looks like, Lezi referred her as an oversized cartoon character. read more

This place is a joke! These old men work here and are rude and treat everyone like shoplifters. Stick with Walgreens or Kroger. No need to be disrespected when spending hard earned money-if you're too old to work walk away! read more

I went to CVS Pharmacy this morning to refill a prescription. Five employees were working in the pharmacy area and no one was in line to pick up a prescription. Five minutes went by. Then six... Then seven...Then eight. That is when I yelled that I would take my business elsewhere. I was livid! The employees kept expecting one of the other employees to wait on me. For some reason the CVS Pharmacy that was in Covington was permanently closed and they sent records to the CVS in Latonia. They got rid of the best pharmacy. They were organized, polite, and efficient. I have had other problems with this pharmacy, but not to this extent. I can see why they only got three stars out of five. The employees need to take a course in customer service, and they need to be reprimanded for such rude behavior. This pharmacy will continue to get worse if no one puts pressure on them to improve. Thanks Yelp for helping me to feel better after I have had my say! read more

I wanted to get DTAP vaccine. Online it stated walk ins welcome. The pharmacy was not busy and there were 3 people working. No customers around. I asked for the vaccine the Jr. Pharmacist told me you need appointment. I told him on line it says walk ins welcome. He said his supervisor told him to only take appointments. So I said there is no one her he said needs appointment. That's when a woman chimed in an said you would only be able to get one for the next day. So I got on my phone and nmade and appointment and booked it for 3o minutes. Either they did not want to help or they didnt think I would check. I will not be going to that pharmacy again. They were no busy at all. I felt they just didnt want to do it. read more

I went into this pharmacy on 3/17/2023 to pick up my prescriptions. One of them is a life saving blood thinner for which there is no generic. My health insurance doesn't cover much of its cost so my co-pay for a 30 day supply was $575.00. I've been trying to work with my doctor to get on something cheaper but the only viable alternative had a co-pay that was DOUBLE that! Seeing my frustration, the young pharmacy tech named Jonathan asked if I had my phone on me. I did, and he helpfully took it. Within minutes he had me enrolled to a discount program from the drug's manufacturer. With that applied, my copay was only $10.00. He also informed me that this discount would apply for a year. I couldn't believe it! While I didn't show it in the store, I nearly cried when I got out to my car. I know this young man thought he was simply doing his job but little did he know that his kind gesture meant the absolute world to me and I am forever grateful!! I would like to recognize Jonathan's outstanding customer service and for his compassion in going out of his way to help a customer in need. Thank you! read more

I remember a time when I had positive experiences with CVS. It was just before the pandemic. Did everyone who knew who to run things quit the instant Covid hit???? Every interaction I have with CVS is awful anymore. I literally waited in line for 45 minutes at the one in Milford when picking up my sons medicine for my weekend about a month ago and as I type this I have been in line for 17 minutes for them to help TWO people in front of me and they still aren't to me or showing any signs of progress. If something is wrong ask them to come back or come inside. Sweet Jesus I could teach myself the chemistry and make the medicine faster than it takes for you to help one customer. Update: So apparently what took so long was the person in front of me was getting a Covid test. My review stands though because if it's going to take nearly 20 minutes to perform a Covid test why are they doing it in the drive through? I get that allowed them to use the bank style drawer and be more protected by using the drop box but who thought it was a good idea to have them do the entire thing right there? I get that people lie but there are dozens of other ways. Make people schedule an appointment, pick it up in the drive through, have someone watch from a distance while walking then through it on the phone and then go to the drop box comes to mind. Why are they alienating customers who let's be honest, don't particularly want to wait forever before driving up to the window and realizing that's a Covid box and outside or someone who might have Covid was there less than 20 seconds prior? read more

I've never had any issues at this cvs. The employees are very kind. The wait is never really long either which is great if you are in a hurry. The prices throughout the store aren't bad they have good deals. read more

I get the best service here, and my perscriptions dont ever take more than 20 min.