Customer service. I ran into Brookshires for 3 items, which I was holding and not using a basket…read more I went to the self checkout. There was a customer checking out and a women standing a couple a feet behind her. I mistook her for a customer. I asked her if she was in line, but she didn't respond. Is again, she looked at me and "do I have a buggy?" Very snotty! No need for such a rude response.

We ordered a large quantity of deli trays from Brookshire's in Longview to serve at a wedding…read morereception and everything was great. The foods were fresh, delicious and arranged beautifully. Each tray was just as we had ordered it and all were ready at our requested time. Thank you for an awesome job!

Always a great experience! The staff is very attentive and the pharmacist take the time to educate…read morepatients.

From the owner: We've been serving the communities of Longview and East Texas since 1978. Here at Medical Plaza…read morePharmacy, we take pride in providing our patients with the best possible customer service around. Whether it's prescription medications, immunizations or over the counter products, we're here to answer any and all of your questions. If you haven't taken advantage of one of our many services, call or stop by and see us today.

They have a wonderful gift shop and I used to love going there to purchase gifts along with…read morehousewares for my family. However, I stopped shopping there many years ago because the ladies in the store were so ugly to me. I may go back sometime, maybe not.

I love this pharmacy and gift shop. They have unique gifts and many things to choose from…read more You can get anything from China to socks, candy, laundry detergent plus so much more. The pharmacy staff, clerks and runners are great. Everyone greets you and ask if you need help with anything else besides your medication. They are really busy but take time to help you. I like the privately owned business. They get to know you. I wouldn't go to any other pharmacy. Louis Morgan #4 is the best.

I wish there was a half star rating! So tonight I'm at home watching the Rams and Bengals play MNF…read more I decided to call this Walgreens to refill my allergy medication. The automated system would not verify my refill ( I have 4 left). So it placed me in que to speak to a live person.. Fast forward 2 hours later and at 10:02 pm the phone was hung up on me. I never even spoke to ONE PERSON, never was acknowledged, never got to even place the request for a refill.

Takes this pharmacy days, sometimes almost 2 weeks, to get commonly prescribed generic medications…read more in the store. Then when you are ready to pick the medication up, the drive through line moves like pond water. I'm not sure how this company stays in business, but my guess is that it's propped up by big health insurance contracts.

You can find everything here. From Vitamins perfume and groceries. Love shopping here great deals…read moreall the time

The manager and the cashier was very rude. I had a gift card and I forgot to activate it because I…read morenever used a gift card before and they were very rude about it. I don't shop drug very often but now I see why I probably will not be back. I would've gave it a zero if it was allowed thank you and God bless.

I would leave zero if I could. It's like they try to oiss you off with how slow they do everything,…read moreand then give you attitude like you are inconveniencing them. Horrible customer service, they should be ashamed but they are too narcissistic for that to ever happen. Do better.

It's been a few months since my last review of this place, and I thought I would provide an update…read moreof my experiences there. I'm sorry to say that the quality of service at this Walgreens is even worse than before. I've been to many, many pharmacies in the past few years, and the apathy and indifference at this place has exceeded my wildest nightmares. For example, they are routinely out of stock for many common medications. The latest policy seems to be to fill just a few day's worth of meds, forcing you to return in less than a week to try to get the remainder of the Rx. If you are silly enough to try using the Walgreens app to see if the scrip is ready, it will likely say (for several DAYS in a row) that it is "in process". Mistake #2 would be to try to phone the pharmacy to check on its status. You will wade through a lengthy phone tree to ultimately be told that there are "X" number of callers ahead of you, followed by intermittent renditions of 1970's-style elevator music. I once waited on this phone torture test for 35 minutes, before I threw in the towel. During this time, I foolishly thought that I would actually get to speak with a live person, since the dumb recording said that THERE WAS ONE CALLER AHEAD OF ME! I seriously doubt the pharmacy was talking to only one person for 35 minutes... but I guess it could be true. I decided to go to the pharmacy in person, hoping I could get someone to fill my Rx. I decided to return to the pharmacy on the day AFTER the pharmacist said my scrip would be ready. HA!!! The joke's on me! After waiting in the L-O-N-G line inside the store for 35 minutes (12 people in line ahead of me), I was told by the indifferent pharmacy tech that my one scrip was not ready, and it would be 45 minutes to an hour before it was. I said I would wait. My concerns grew when I heard the same tech tell several other people the same thing: up to an hour wait for each person. So... in about an hour we would likely see a flurry of activity! I could go on forever, but you get the idea. The customer "no-service" sucks here. If I could give it NEGATIVE 5 STARS, I would.

The claw machines are rigged. Super loud fire alarms went without warning for no reason. Kick balls…read morewere to small. Unacceptable.

I love Wal Nart stores. They have everything I need and great selections and store is always so…read moreclean and bright and employees are always so nice and helpful!

Terrible service at this location (511 E Marshall Avenue, Longview, Texas). I arrived at 1pm to a…read morepacked drive thru, which is normal since they are right by a local hospital. Waited in line for half an hour. When I finally got up to the window the woman pulled down the shade and told me they were closing for lunch since it was 1:30. First, it was not 1:30 yet (my phone showed 1:28), and second you should take care of those waiting before you close for lunch. I pointed out to her that I had been waiting in line for half an hour. She just repeated her statement and left. I pulled around, went inside to speak with the manager about the poor customer service I just received. There was nobody at the front of the store. Ended up having to go to the photo center. The only person who had good customer service apologized and went to get a manager. She came back with a man who I am not sure was the manager since his tag only had a name. No help on his part either, as he just said they go to lunch at 1:30 and they had no control over the pharmacy. I asked how he would feel if he waited in line for half an hour and had that happen. He responded he would probably be mad too. I asked if there was someone above him I could speak with. He gave me the 1800 Walgreens number. I called the number and was placed on hold by the automated system. After waiting for 50 minutes to speak with someone it disconnected my call. Been a customer at this location since it opened. This is not the first time I have received this low level of customer service at this location, but this will be the last time as I will take my business elsewhere. Doubt Walgreens even cares since this is the level of customer service they seem to be OK with. Just terrible at every level.

Kilgore Walgreens pharmacy is the worst I have experienced in my many years of dealing with being a…read moreWalgreens client. My doctors have had to repeatedly call them with scripts for which they say they did not receive. I put in for refills days before I am out and they will still have me go days without medication before having it ready. Inexcusable for an organ transplant recipient patient! I don't know if the problem lies with management or what, but I know of a number of clients switching pharmacies because of their poor practices.