What a huge CVS! Id…read morenever been to this location. I needed a gift card and candle. CVS delivered! I was in a rush, but everything seemed good, clean, and organized. The male cashier popped out to help me at self checkout with the register tape that I had a wee temper with, lol!

I needed to take a day to process why Monday happened the way it did.On 11/10 I accompanied my…read morefriend to an Urgent care. She had been having shortness of breath and a mother of 3 waiting for insurance cards to come in, that is overwhelming enough.After the appointment we went through the drive through at CVS to pick up scripts. Since there was one car behind us we were instructed to come inside. Running low on time to get home in time for the kids to get off the bus; She found a spot and we went inside. Unfortunately once arriving at the register She told a gentlemen tech that she was there to put her insurance card on& my friend was instructed that her insurance card was locked& she needed to call her insurance company. My friend then stepped to the side of the "drop-off" desk& began the process of solving that problem. I was still standing in front left side of the "drop-off" desk and was then approached by a wonderful customer who was able to shed some light& give me some information to help with the situation. For that I am grateful for herWhile this customer& I are speaking a female pharmacy tech Carrie O. Decided she would approach the drop off desk and begin discussing my friends insurance policy with me. She attempted to show me her policy information& was just yapping while the customer& I were talking. My friend stepped towards the desk while on the phone and said "please wait" and then turned around& walked towards the glasses area to continue her phone call with insurance. Miss customer decided to end the conversatio& walked away& I let the pharmacy tech know that my friend literally just told her to wait and i don't know why she continued to proceed to explain and write "VOID" on the copies of the scripts that were waiting for my friend to pick up. I told her to stop& reminded her that my friend just told her to give her a minute& she didn't listen. I told Carrie that she had violated my friends HIPPA policy& then Carrie turned around& started to TRASH TALK ABOUT ME TO ANOTHER TECH!!My friend stepped towards the counter&loudly said to Miss Carrie that her job was to help people not trash talk for no reason.At that point my friend was able to figure out why her insurance was locked&handle it.she didn't not feel comfortable talking to that pharmacy manager since he did nothing to diffuse the the situation on his end& just kinda stood there.We went up to the front of the store& I rang the bell to be helped.Liz the Shift Supervisor came out loudly chewing her gum(she already had an expression on her face like she didn't want to talk w/us). My friend told her that a pharmacy tech was rude& the pharmacist didn't do anything about it, so we needed the store managers number (Jim); Liz the loudly laughed in our face, disregarded our statement, and over explained why we didn't need Jim bc there's a pharmacy manager back there. My friend then explained that we know, we need to speak with someone else since the pharmacist that was back there didn't do anything to help with the disrespectful words his tech said. So Liz rolls her eyes& is just repeating herself about how we don't need Jim's#.So I ask her for corporates. I'm not rude about it either.I'm standing there eating chips I bought while all this was going on. Liz once again tries to shrug off and downplay the comment.This Shift Leader Liz SCREAMS in my friends face to once again reiterate that we don't need Jim's number& that we can go on CVS website for corporates number.my friend screams right back at her "how do you like it", collects herself& walks out the store.Liz follows her out the door to try& take a picture of her license plate.Liz is on a mission now calling the police, puts them on hold gets another worker Kiara, and has Kiara WHO WASNT EVEN THERE saying that there's 2 females that are being irate and lying saying how my friend had no license plate on her car when she has out of state plates. Now I'm banned from a CVS I had been going too for over 16 years all bc shift supervisors don't seem to like other people asking to speak to someone else higher up than them. We went to the police station& made a statement.It is discriminatory& unfair to treat customers like that.Violating customers rights and then allowing this kind of behavior from its employees whilst punishing the customers?How can you ban someone because they're asking you for help and you're refusing to help them because of your own PRIDE. I was satisfied with this CVS but I see that as racism is beginning to be more accepted in most states with everything going on in our government that it's becoming more socially acceptable.My friend was having shortness of breath&a respiratory infection for almost a month before her insurance even kicked on. In the end she only wanted her medications& was treated poorly.During these times we should be coming together& working with each other. Our paths cross for a reason; Make it a good one.P.S. Check the cameras