Your drive through pharmacy. It sucks. After waiting in line for 15 minutes come to find out the lady working the drive through was also working the inside! Why can't CVS hire enough people to keep the drive through moving? I thought Walgreens was bad until I started using CVS. It just sucks. Customer is the last person they are trying to please. read more

Apparently, the owners don't try to improve by hiring better employees. I just went in this location to purchase a card for a wedding couple, the large brunette lady at the register looked at me, but never spoke. I eventually found the cards, without the assistance of the 3 employees I passed. I used self checkout, since the lady didn't even move toward a register as she watched me coming to the front to check out. She looked at me again, but, keeping with her complete lack of etiquette, she again did not speak. What a horrible business ! read more

I totally agree with Brad M. about the CVS in Rockingham, NC! I couldn't have said it better myself. I always dread having to deal with them because they are almost always rude. Now you can't even get anyone to answer the phone! It's all automated. I'm going back to Walgreens where I was always treated kindly. The only reason I had to switch to CVS is because there wasn't a Walgreens where my son lives. I had to stay with him while recovering from surgery. read more

THE WORST PHARMACY EVER! Rude. Unprofessional. ZERO since of urgency or customer service! Then again, it is Rockingham we're talking about. This entire town is like no other town I've ever been to in regard to customer service, friendliness, and professionalism! There's a handful of businesses in this town... a small handful, where you aren't treated like you're a nuisance for asking an employee TO DO THERE JOB! I will say that the retail employees have always been kind and courteous, along with 1 pharmacy tech. That's it! The rest of the pharmacy, ESPECIALLY the male pharmacist and the other male working in the pharmacy. I try to have empathy because, it's very obvious that they're seriously understaffed! The understaffing is strictly at CVS Corp. level and corporate greed to line the higher ups pockets! It shows that company couldn't care less about its employees and consumers! BUT, there's absolutely no excuse for the level of unprofessionalism, snarky attitudes, and lack of customer service! They act as if they get a kick out of telling customers that their prescriptions aren't ready! They couldn't care less that the elderly, sick, and care givers have to make 2-4 trips in one day just to pick up all the prescription that are supposed to be ready! Not to mention having to wait at least 30 mins to an hour each time you come in! They send you texts saying that the medications are ready! You get there and they aren't! You try to call and find out... after spending 10 mins trying to get to a human being, they answer and immediately put you on hold or "accidentally" hang up on you and you have to go through the entire process again! Medications are always on back order! Medications people need to literally survive and they couldn't care less without giving you any insight of what's going on or when they'll be back in stock! On 3 separate occasions, the pharmacist just didn't bother showing up or calling in! Again, I completely understand CVS SUCKS as a corporation! Things happen! People have bad days! But, those people seriously shouldn't be working with the public! They all chose those jobs and choose to stay in them! So do your jobs and lose the attitudes! Pathetic! read more

I too agree with everything Brad M. said. I was going to write a lengthy review, but he said just about everything I needed to say. The young skinny boy that works back there should be fired ASAP!! I went to pick up two prescriptions for my mother yesterday. I arrived at the counter at 1:20, as they close for lunch at 1:30. One prescription was ready, but the other was not, even though they were both sent the day before by the same doctor, at the same time. He stated the insurance wasn't showing up on the second RX. How does that even makes sense??!! It showed up for one, but not the other? I explained that she has been getting her RX"s filled there for well over 20 years...I just didn't understand! He told me I would have to come back after lunch and they would try to figure it out. I have never heard of waiting on a customer, and halfway through, say "oops, time for lunch". I stated that the problem was on them, not me, right? He stated "well, if you're talking about you showing up right at lunch, then it is on you"! When I went back after lunch, I lodged my complaint with the manager who told me that he didn't think the boy was rude. I have NEVER been treated in such a disrespectful manner in my life! The girls at the front of the store told me that they get ALOT of complaints about this boy. Why is he still there?! And why is CVS Rockingham the only pharmacy I have ever heard of that closes for lunch? Why don't they stagger lunch breaks like everyone else? CVS needs to really overhaul this whole pharmacy, because when customers transfer their prescriptions elsewhere, they also transfer the rest of their transactions, like OTC items, toiletries, etc. so the whole store suffers! read more

I don't understand why there are so many problems with the store in Rockingham NC. It's not like it's remotely a big town and yet I am sitting on the phone over and hour. Medications, you have to jump through hoops to it filled. This is not the first time. I've spoken with the manager who said "It's normally like that" but yet just 3 days prior it was indeed like that. This is not only ridiculous but my next complaint will be to the board or pharmacy in NC. I AM SICK OF THIS STORE! read more