What a difference a year makes. I'm not sure if their has been changes made within the store or…read morewithin leadership but my experience has been excellent since I first reviewed this store. Melissa (sorry a I didn't get her last name) is always pleasant and extremely helpful in person or on the phone. I've stood in line and know first hand customers can be very rude. Another associate , last name Rieth is also always pleasant. Establishment's like this need to keep store shelves filled, medications on hand, cleaned and maintained, even when short staffed without the benefit of cutting back on products or hours to ease the work load. For that reason alone, and many others, people need to cut them some slack and offer some gratitude.

What can one say about a Walgreens ... they are pretty much all the same as they all offer the same…read morelineup of notions and are anchored by a pharmacy. This one is pretty good. Never had a prescription filled here so we can't comment on that, but what we needed they had and the staff got us in and out in a jiffy. Even though the reviews seem to be either 5 stars of 1 star ... we thought this place just fine. Try it.

Expensive prices but hey they are still the best drug store around please if you guys ever want…read moregreat beer Walgreens has it all

I won't blast this location for the quality of their products...my biggest concern is the people…read morethey've hired for their pharmacy department. I called today and spoke with a woman who worked in that department. Not only did she have the guts to basically call me a liar over the phone but her over all attitude was TERRIBLE. She interrupted nearly everything I said, her tone was flippant and it was obvious that she didn't care. Once she started to pick up on the fact that I was probably going to write a review about her specifically she began to offer me "options".... The funny thing is I wouldn't even be writing this review if she hadn't presented such horrible customer service and attitude. I tend to be pretty understanding regardless of how negative a situation is for me because let's face it sometimes it isn't the person's fault on the other end of the phone and I get that.... This gal was just rude and that isn't something I tolerate very well. Hope I don't have to run into her when I'm finally able to pick up my medications because I will probably ask her if she would like to talk about her personal problems because it seems like her bad moods are spilling over into her work :/ My rant is done.

The store area is fine, but the pharmacy seems to have issues--hence the two stars. I should say…read morethat I've experienced delays in getting prescriptions filled due to a slow insurance approval process. Sometimes I may have to wait half the day for it to go through. In a word, the pharmacy is bureaucratic. P.S.: Service was pretty good with the coronavirus vaccines. At the least, the pharmacy seems to have gotten administrating shots and vaccines correct.

Here is a lesson in good customer service. Take notice, CVS. I've been loyally going there for all…read moremy prescriptions and a lot more since 2013. Today I had to print out some invitations. I checked one, it looked fine. When I got to the school to hand them out, the other 19 were unacceptable. Ink smears covered all the information and what wasn't covered was cut off. But I was over a barrel and had to give them out with my phone number written on the back. All this would have been avoided if the employees were trained to check the pictures first. Even though they cannot reuse those photos, they would not give me the $10 back. Enjoy your $10. It's the last you get from me. I have a new pharmacy.

Update 01/2025. Since the last review, things have greatly improved! The staff has had much…read morechangeover and easily for the better. Both friendly and personable all around.

Apparently, I got there five minutes before the entire pharmacy staff leaves at the same time for…read moretheir lunch... Not sure who makes that business decision to shut the pharmacy down rather than leaving half the staff there while half the staff takes their lunch. Even with this ridiculous policy, I arrived five minutes before their lunchtime and just needed a quick flu shot which takes no more than two or three minutes, nobody else was there waiting in line. It was just me they left me stand at the counter for three minutes before coming to the counter and telling me well they were just getting ready to leave for lunch and I would have to leave and come back some other time to get my flu shot, I ridiculously bad customer service and ridiculously bad policy to send the entire staff off for lunch at the same time in the middle of the day and shut the whole pharmacy down.

I personally am shocked at the written reviews and the things I have read. I am from Dallas TX and…read moreI just spent 5 weeks in Buchanan MI and all of my numerous encounters in this store were extremely positive. I would say 20 of my trips here were always after 9 pm. Each time I needed something if one individual could not find it for me they would gather all the employees they needed to help me. Each night they were stocking and filling the shelves with new product, finding what I needed was not an issue. There were never ANY lines to check out at 11 pm. ( I am not fond of the enactment of me checking myself out after 10:40 now especially when I had 400 dollars of groceries). I was extremely impressed with all of the late night staff in this store. They could not have been more helpful and friendly. I made several trips during the day also and had no problems with lines either at checkout or the service desk. May God bless and Keep all the Walmart employees in Niles MI!

Walmart DO BETTER. I placed a pick up order and went to oick it up. After 15 mins of waiting a guy…read morecomes out and tells me they gave my order to someone else and I needed to wait to wait 30 more mins for my order. Keep in mind I did a pick up order at a specific time because of an appointment. Well because of waiting, appointment was missed. I also has asked for no substitution and got them. I called customer service because waiting 45 mins because of their error was inconvenient. I was promised a refund of my order. 2 days go by and I get an email that my request was denied. So I call again and again explain the story and again am promised a refunded. As of today it was 11 days so I called to dins out about my refund. I was told it was denied again. I explained that I had been promised twice and it was terrible customer service to promise this and then not follow through. He guaranteed me a refund. 2 hours later ... I get an email my requested was denied. So I am on the phone for the 4th time trying to get my refund. At this point, I am extremely mad. So when I asked to speak to a supervisor, I was told that she would put in the request for the refund again. It isnt a request at this point, its a demand. I have now been on hold for a supervisor for 20 mins. After 5 years of pick up orders, I complain 1 time ang get the run around. I was just told that because I have been denied for a refund already they can only do a promo code $25 off $45. Bye bye Walmart.

Needed to order an over the counter product that their ( now closed) store at Ireland & Bremen Hwy…read morecarried. I don't know where they find the quality of help they have at this store but they are very inconsiderate and have absolutely no desire to help you. Also, no matter how long of a line there is, they never open a 2nd register.

I absolutely love the pharmacy staff at this location. They are always very with answering…read morequestions about insurance or the prescription status. The pharmacists are ALWAYS pleasant and take time to answers I might have regarding certain medications. Kudos to your staff, they go above and beyond to make sure each customer.

Thank God for this place. My 9 yr old nephew was bitten in the face by a pit bull at 9pm. We rushed…read morehim to Elkhart General Hospital and they stitched him up and sent him home with pain meds and antibiotics. It was just after midnight so literally EVERY pharmacy in Elkhart was closed. This is the only actual 24 hour pharmacy in a 50 mile radius. The pharmacist was incredibly helpful and kind and was able to get us everything we need to take care of our little one. Not that I wish anyone to need a pharmacy in the middle of the night but if you ever do, this is the place for you!

Bought a 12 pk of diet coke 12.83 what a consumer ripoff. No more Walgreens forme. July 9th 2026…read more Stay clear of price gouchers