Merrill Hometown Pharmacy is helpful by phone, in person with drive thru pickup. We use them for pharmacy, vaccination, cutest seasonal gifts. They've helped me through changes of Dr's & insurance providers; have a rewards program; send coupons several times a year. read more

Sigh.... used to be a great pharmacy but has plummeted into a dreadful experience that finally forced us to leave and go to Costco pharmacy. Waiting in the drivethru at the window for upwards of 15 minutes while the small gentleman makes eye contact with you and then disappears- the camera is pointed right at the drivethru window and you can see yourself on the monitor above the pharmacy counter from your car so you know they can see you as well. Had to call them once from the drivethru window to inquire about my 3 prescription after a long and painful 14 minutes of watching the small man dodge doing his job WHICH isn't anything new and EVERYONE talks about it. Shameful. read more

It's a shame that the hair salon was torn down instead of this abomination of a pharmacy. About 2 years ago, I was put on a medicine that my insurance company insists I can only get from Hometown. I receive a refill every month & I can honestly say that it has rarely gone smoothly over the past 2 years. From the start, Hometown didn't understand how the starter pack of the medicine worked. My doctor had to call them & explain the process, as it was a fairly new drug. From there, I was to use a prescription savings card from the drug company because it is so expensive. Hometown didn't even understand the concept of a prescription savings card (apparently they've never even heard of GoodRX?!). My doctor had to physically send in a drug rep to teach the pharmacy how to process the transaction. Apparently their system was so outdated that it didn't even have the capability to do this, and they had to work with their IT team in order to make updates. For at least the next 6 months, the refill process was a pain because they staff refused to take the time to understand how to process the savings card. I would have to start calling them several times about a week before I went to pick up so that someone could take the time to get it pushed through. It seemed like the staff were finally trained at some point, and I had a relatively easier time getting my refills without too much hassle. Then all of a sudden, I went to pick up my monthly supply & was told that they couldn't figure out how to run the card without the help of their IT team again & that I would have to wait until the following Monday when they would be available. How is a prescription savings card so confusing that a pharmacy cannot figure it out?! Drug companies of all kinds pass these out to help with costs, it is not uncommon by any means. Picking up a refill from this place is a joke. Every single month I pull up through the drive-thru, say I'm picking up, & they go, "are you aware this is $700?" Then I say, "no, I have a prescription savings card on file that brings it down to $50." And I kid you not, the same man that I deal with every single month gets a puzzled look on his face & goes, "prescription savings card? I don't know what that is." And then he walks off for 20 minutes to find someone else who has some sense of competence. It should not be this much of a hassle to pick up the same medication that I get once a month. But this month they have finally sent me over the edge. I submitted my refill request online on Tuesday. I took a screenshot of the confirmation message I received because I don't trust this place one iota. Keep in mind, their confirmation explicitly states that the refill will be ready for pick up in 30 minutes. But because I know this place is filled with the dumbest staff, I always give them a few days to get it together. So I go on Friday to pick it up & they can't find it. Upon further review, they say they never received the refill request (even though I have proof that i submitted it) & they don't have any in stock, so they need to order it and they won't receive it until Monday. I am not to go without this medicine. It causes extreme withdrawal symptoms that make me physically and emotionally ill. Does Hometown care? No, they've shown me repeatedly over the course of 2 years that they have no concern. read more

Nice local busines, and they have more supplements in stock then other stores. Just make sure you have plenty of time, because they are not quick in any way. read more

Zero customer service. I had a prescription called in for my son. We needed them within two hours because he was going out of town and they refused to help or expedite. These are just standard antibiotics. I won't be calling meds in here anymore. read more

I love that they compound and Connie is amazing, She is a whiz at looking at labs and helping you get the correct dosage of medication I love her read more

This is by far the BEST pharmacy in the area. Today, they delivered the best diaper rash cream for my friends baby. They have been dealing with a severe rash and I told them about Dr. Cirlins. The baby is calm and sleeping after the first application. We are so thankful to the staff who brought it right over! Wow! Customer Service is a solid 10. Product is a solid 10. We highly recommend!!!! read more

Great personal service. The staff takes a personal interest in you. Unlike the chains, this independent pharmacy is the only place I go anymore! I can't say enough good things about them. They know me when I walk in, they also auto-refill my prescriptions on right at the 30 day mark so that I don't fall behind or miss days. read more

How wonderful that each and every month when I call in my refills the staff is so very friendly and helpful! Love this place!!

I love having Merrill Pharmacy as my hometown pharmacy. I love the location, the staff and their speedy services and they're all so very polite and attentive. I highly recommend Merrill to anyone! It's always a pleasure to stop in and see the same friendly faces. read more

I love Merrill Home Town Pharmacy. Super helpful staff and very knowledgeable Pharmacists. This is the number one spot to get a vaccination and your compounded prescriptions. These guys and gals know what they are doing. read more

Merrill Pharmacy has provided me professional, timely and friendly service on each and every visit I have made there. I like the story's layout, including items one would expect to see at a pharmacy. Yet they have so much more ... including a host of gift items that are reasonably priced and unique. Stop in and check it out. You won't be disappointed. read more

Merrill Pharmacy:They call themselves the Hometown pharmacy... I could not agree more! I feel like the employees are my friends! They are great at their job and look out for their customers! In watching them with other people I appreciate how they interact with all their customers. They know people by name, making them truly a hometown pharmacy. Thanks for all you do!! read more