I am extremely grateful for the very caring and competent customer service support I received from…read moreKyler and Mona, and from others with whom I spoke by phone at the Louisville, Colorado store. An account was established promptly and easily, and I am now scheduled to receive the medical equipment I need. My sincerest thanks to the folks at You Can Home Medical Equipment. I highly recommend this organization!!! (I'd been with another medical supply company for more than a decade and they were truly the worst customer service experience I've had in my life; I wish I'd made the change years ago.)

I called this company to follow up on an order for supplies that my doctor placed almost 2 weeks…read moreago. You Can was supposed to contact me to set up an appointment, but they have neglected to. I confirmed with my doctor that the order went through. The doctor said this company is always slow to respond and not very great. When I called, I heard a woman's voice answer, but the call was immediately put on hold without any message, e.g., no one saying "your call is very important to us," or even asking me to hold. I waited on hold awhile, then hung up and called back. I couldn't get any response. So maybe it's a bad day or they are understaffed, but not contacting me in 2 weeks is inexcusable, especially when the call is only for the purpose of connecting and setting up a time to get what I need.

Amazing customer service! They are so easy to work with and the product selection is top notch.read more

Everyone at TenderCare has been such a joy to work with. I am so glad they decided to expand their…read moreservice to Colorado Springs because we had heard so many great things about them but until recently they didn't service our area. Now that they do we've switched and I understand why their families LOVE working with them. It's because TenderCare is a family operation and the families they serve are treated as family from day one. They have take a very frustrating part of my life - ordering medical supplies for my trach and vent dependent son, and made it so easy. There are less boxes coming in which means I have less porch pirate worries, everything is packed efficiently so my recycling isn't overwhelmed with boxes anymore, all of the supplies that get to us are exactly what I needed. I never feel like I can't call text or email my service people when I need something and they are so invested in solving problems for me. And that contact part of things, being able to email my service people whenever, is HUGE because I have toddlers, very mobile happy toddlers one of whom has a trach and vent and having that reassurance that they WILL get back to me the next day about whatever it is I thought of at 2am makes our life so much easier. Their problem solving skills are superb. I can call and say this is my issue that I need a solution for and they will help me work the problem until we have a functional solution for our family. A great example is our vent is table top and we were using a kids toy as an IV pole because again we are dealing with toddlers here who like to knock IV poles and equipment stands over just because they can. They had a solution for me immediately. TenderCare is just an absolute joy to work with.

My sister is newly in a wheelchair after suffering a series of mini strokes. She was scheduled a…read moreseries of tests through the week. She needed a wheelchair van. We contacted Denver NEMT Ambulette. Ray was able schedule us easily. Each time he arrived exactly as scheduled and we arrived at each appointment 15 -20 minutes early, which we requested. Ray is friendly and funny and extremely competent. I went with my sister to all of her appointments, Ray made it so easy. He was able to offer her footrests for her wheelchair. Next time we need a van, we'll definitely call Denver NEMT Ambulette. I highly recommend Ray. At one point one of the tests took longer than expected, Ray was able to work around the time change. We needed to wait for a time while he was helping another client, but he kept in touch ​and arrived within his estimated time. Thank you Ray!!

I am a new paraplegic and currently trying out for the Paralympics shooting event. Ray was…read morepersonable and mostly reliable. His vehicles were highly capable of transporting me and my wheelchair. I paid a pretty penny to have him available throughout the day and evening if I needed him. Fortunately for him, we did not require much travel accept to and from the Olympic Center and hotel On the morning of my first shoot, Ray had an argument with his girlfriend and was late taking me to the Olympic Center. Fortunately, the shooting event started late so I technically made it in time. I was a bit frazzled, but I still shot okay. All other scheduled drives were on time. His prices were a bit high, but I was satisfied with his service and I intended to use Denver Amulet for future shooting events in Colorado. Our final trip was a ride to Aspen to participate in the Veterans Winter Sports Clinic. I found on the morning of that he mis-quoted the cost of the trip to Aspen by quite a bit. Before traveling to Aspen, we looked at his laptop to confirm that the quote he provided me was actually in his system. He countered and said he would be losing money if I paid him the actual quote provided. (I am leaving out the actual dollar amounts). I reluctantly paid the additional cost, and we made it to Aspen safely. A couple times, we asked him to put the phone down while driving and he eventually complied. Ray is a great guy, and easy to speak with. He successfully took me to all my scheduled destinations. The missed quote to Aspen didn't sit well with me so I will be looking for transportation with other companies.