Never answers phone to pharmacy SMH need my pain medicine was re least from emergency room in a lot…read moreof pain and could get no one to answer the phone at the Walmart pharmacy in Terrell Texas even with going online to try to get delivered and no luck what the heck how do they expect patience to take their medicine if they do not answer the phone so we can have our medication delivered or picked up this makes no sense

This pharmacy is terrible. 0/5. They generally WILL not wait on you. They don't care about…read moreanything. Many of the pharmacy employees are lazy. A line with 1 person in it takes 30 minutes. The ONLY reason to go here is price. However, I decided it's worth it to pay $50 more for my prescription and go to Kroger instead. This pharmacy is God awful. I avoid Walmart, but my wife said "just try them"....I did and they are still TERRIBLE! Walmart will always be terrible on service and competitive on price. It's official, I will not enter a Walmart for at least the next decade. Amazon is king! Can't wait until Amazon does prescriptions and Walmart is done. Did I mention that I hate Walmart? I'd rather pay more!

This is a great find! Not only do they have incredibly friendly pharmacists and staff, but they…read morehave a lot of fun gifts to choose from, as well as a nice selection of greeting cards. Very impressive for a small town. You need to check it out! I relocated last year from Dallas, and with all that I've seen in the big city, I really think this is a great place to grab some little treasures

Their customer service and their inventory of medications. And have the updates you get on text…read moremessages on on their website don't agree with what they tell you onsite. I have had trouble refilling my Gabapentin. I got text messages saying they had been delayed because it was too soon to refill. Last month I asked the lady could I have a new prescription filled and not use my insurance. She said yes. Using insurance my part would be $400 plus/or minus. The lady pointed out deal that I scan to see what GoodRx had it it for..well it was $200, I asked why it was more expensive thru their cod scan. I showed her on the Good Rx site it was $20.. YES I SAID $20. She allowed me to fill this prescription thru Good RX even though my insurance said too soon to fill. So a week ago I ordered online again. I got updates that said delayed, filled, waiting on insurance. Knowing I have trouble with them I started a week early and yesterday I took my last Gabapentin. I take Gabapentin and tramadol for virtually uncontrollable nerve pain. I was in north Dallas today got a message from Walgreens saying I need to contact them about my orders. Last time I tried to contact them I never got to speak with anyone after listening and punching all those buttons. The call today was from a Walgreens call center and the lady was so kind to transfer me to a person at the store in terrell. Asked him about the status of my prescription. He informed me it would be ready by 4:00. I asked him again if it was for Gabapentin. His reply was yes. So I hurry over they so I could be there at 4:00. And they close at 5:00. I go out of my way and make a special trip so I can be there at 4:00. The lady informs me it is not filled because it is too early to fill. Would be Feb before it would be filled. So I asked the lady than why didn't the gentleman tell me that. He has the same data base as the computer at the window. So I asked if it could be filled by good Rx. She said no. I replied that's how it was filled at their location same pick up counter. Her reply was they didn't know what they were doing. I asked the lady if I could come sit with her tonight while I am screaming and crying in pain. She basically accused me of abusing the drug. I have gone several nights because of the pain and no meds. Before they accused me of abusing the hydrocodeine. I came up a month short according to them. I would not set food in that grocery pharmacy again. I have lived in terrell and shopped there and used the BROOKSHIRE pharmacy. I told the lady I would not be back and I would be transferring ALL of my prescriptions some where else. She said ok. And they have changed their close time to 5:00pm and closed for lunch. This is unreal. Very rude unfriendly people and accusing me of abusing the drugs then I did get I little bent out of line and the "sailor talk" came through. I wish we could give them a minus 5. They don't answer the phone, just 4 or 5 standing around talking and laughing.

From the owner: Walgreens is a trusted and convenient local health destination that millions of Americans rely on…read moreevery day. Our founder, Charles R. Walgreen Sr., was known for finding new ways to connect with customers on a personal level and treating each person like a guest in his own home. For over a century, we have expanded that personal connection through our network of neighborhood pharmacies and our innovative health services and products. The foundation for all of this is our trusted pharmacy expertise, and our team members who provide essential care that helps people achieve better health outcomes at an affordable cost.

A lot of stuff is locked up in CVS these days and I am noticing that as I travel around the…read morecountry. But Pam made the experience seamless. A friend was not feeling well so I needed to grab a few things. Pam helped me find everything, showed me where it all was, and was genuinely friendly throughout. Five stars because of Pam.

Reviewing a CVS feels a little strange because most people already know what they're getting. If…read moreyou're local, you're probably not reading reviews before walking in. That said, this review is really for people who aren't familiar with CVS or the U.S. drugstore setup. For locals, this is honestly an ideal CVS. It's clean, extremely organized, and very self-explanatory. Everything runs efficiently, and people move in and out quickly. Even when several customers walk in at once, checkout is fast and there's never a real line. It's one of those places where errands feel painless. The only real downside is staffing. There usually isn't more than one employee on the floor, and they're often busy stocking. If you're from out of town--especially if you're unfamiliar with self-checkout or need help navigating the store--that can be frustrating. While the layout makes perfect sense to locals, it might not feel as intuitive to someone visiting from outside the U.S. So while I'd absolutely recommend this CVS to locals for its efficiency and cleanliness, I wouldn't necessarily suggest it as the easiest option for international visitors or first-timers. Yes, it's a little weird to review a CVS--but that's my honest take. i

This CVS is the BEST I have ever been to! Ann Le is a gem, she has the best customer service I have…read moreever seen! They always make a point to go above and beyond and I can't say enough good things about the store and all of its employees.

The folks here are super friendly as a rule, but I sadly experienced how inept they become once…read moretheir computers stop working. I went to the doctor with a high fever and after testing, was told I had the flu. It was early enough that the doc believed I would benefit from Tamiflu. She stated that I should pick it up and take it immediately, because as each minute passes, the flu virus is replicating itself. I was almost to the point of delirium with the fever. It was really making me crazy and I just wanted to drive through, pick up my meds and go home. When I arrived, one lane of their drive thru had a pylon in it and the other had an over-turned shopping cart. I almost burst into tears right there. The last thing I wanted to do was to have to haul myself out of my car and walk in. Why on earth would they close the drive thru?!?! I made it inside and the place was PACKED. I stood in line for 15 minutes (there were only 3 people ahead of me in the pick-up line) before they got my name. I was told it would be "just a few minutes." Tamiflu is pre-packaged - there are no pills for a pharmacist to count out. It's a box with the exact dosage and # of pills I needed. There could not be an easier prescription to fill. Seriously. At this point, my body was screaming for me to lay down. I had tears streaming down my face because the fever was making me so miserable. I sat in one of the waiting chairs, coughing uncontrollably and spreading the flu virus all over the area full of adults and children. I asked why their drive thru was closed - they explained that their computers were down. That made no sense. They had a full compliment of staff. People who are disabled or weak should not have to walk in the cold weather and stand inside coughing on everyone when they could just as easily sit in their warm car and wait. I kept seeing people walk up and get their medicines in about 10 minutes. I surveyed people around me, asking how long they had been there. Everyone was there a shorter span than I had been. After I had been sitting for an hour, crying nearly uncontrollably from the fever, I mustered the energy to get back to the counter to ask what was taking so long. The woman walked away and then came back and said, "the pharmacist is looking at it. It should just be a few minutes." Twenty minutes later, I was told again, that the pharmacist was "looking" at my prescription. WTF is your $#@! problem? You have a freaking graduate degree from college - why do you have to 'look' at a pre-packaged box of Tamiflu for an hour and a half? Give it to me NOW! Any pharmacist knows how important it is to get this medicine in the patient IMMEDIATELY. I kept waiting and becoming more crazy with my fever. I kept looking at my watch and could not believe how long I had been there. About every 10 minutes, someone would ask, "what's your last name again?" OMG! Seriously? I've been here for over an hour - you've asked me 7 or 8 times - why have you not memorized it by now - or more importantly - given me my freaking medicine!? I hear someone in the back, presumably the professional 'looker' of all that is Tamiflu, shout out my last name. I responded loudly, "Bingo!" and the throngs of other people burst out laughing. I go to the counter and the woman says AGAIN, "what's your last name?" Are you freaking kidding me? I'm the woman who has been crying in front of you for AN HOUR AND A HALF and you STILL are asking me - especially right after I acknowledged that my name was just called?!?!? If thoughts could kill, everyone behind the counter would have dissolved. If you've never had a fever high enough to make your brain feel like you're melting - you probably do not understand the state I was in - but all I could do to maintain my dignity was to repeat to myself in my head, "don't do anything to get arrested - just hold on until you can get the meds and get out." The woman asks me to sit again while the $$#@!$ pharmacist "LOOKS" at my prescription again. Am I being punked? Finally, it is ready after I have been there nearly 2 freaking hours. The same woman who still does not remember my name says, "with your insurance, the medicine will be $104 - I know it's expensive, do you still want it?" OK - NOW - if thoughts could kill, a magical tree chipper would have appeared and she would have gone into it feet first. What if I didn't have the money? Why in the world would you make an obviously very sick person agonize in pain for their medicine for 2 HOURS before telling them - BTW, this is likely more than you've ever paid for medicine in your life? I paid for it and barely made it to my car. The fever had me shaking so bad, I could barely open the box at this point. This stems from bad training and bad management. These people were woefully unprepared to handle flu season when their computers went south. They should train and do drills and have a triage and order numbers or something. This was utter chaos.

I forgot my insulin pen at home while visiting Grapevine for the weekend. The pharmacist kindly…read morehelped me fill an emergency prescription over the phone. Before I could get agitated about forgetting my meds, she took care of my situation. Thanks!

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.