Started with them over 20 years ago when they Cybernet. I was grandfathered in at 35.00 a month for a very low speed They sent me a letter (once they were bought out by Grizzly) and was told that I was going to pay 55.00 for the same low service. Service got ever worse I called and opted for the higher speed (was told it would be 10 mg but rarely get that and my tv says I my connection is POOR and my computer drops off all the time. They got a grant from the government to help out and install fiberoptics. I now pay 80.00 and still do not get good service They say it is my router. My router was replaced and I still have a poor connection NO help (lower fees) for elderly or low income. We are going with someone else. I'm done playing this game. Grizzly Broadband received funding from the ConnectMT grant program, which is funded by $266 million from the American Rescue Plan Act (ARPA). For their fiber-optic internet projects, ConnectMT fully funded four of the five projects, with the fifth project receiving 25% of its funding from the grant. read more

I tried them all so you don't have to. Take my "been there done that" advice and get Cybernet 1 today. 3 years ago, I moved to Frenchtown. So the Spectrum cable I used to have was not an option here for fast internet (there is no cable TV or internet service in Frenchtown at the time of this writing) First, don't even consider satellite (HughesNet, etc). They are fast downloading - but have a horrible delay when first loading a page and their limit before they throttle you is ridiculous (you'll hit is in a couple days first of every month and the speed drops to dial-up speed). The most expensive option available is also the worse in this case. BEWARE So then I tried CenturyLink DSL but lets face it: DSL is not very fast even when it's running full speed and CenturyLink's equipment out here is so overloaded it's only slightly better than dial-up. And during peak hours it's even slower than dial-up. That left me using 4G cellular through various companies (Verizon, ATT, Cricket, etc) - which was faster than DSL -- but *ALL* cellular companies lie when they brag about their "unlimited internet". NONE of them actually have "unlimited internet" - what they mean is that it's "unlimited".....until you hit the "limit" and then they throttle your speed down to dial up speeds (less than 1MB). So I'd typically only get 10 days a month of decent speed before being throttled to death. As you've already guessed from the 5 star rating - Cybernet 1 saved the day!!! They are fast. Really fast! I average around 40MB down. Which is not quite as fast as the Spectrum cable I used to have when I lived in Missoula - but it is literally orders of magnitude faster than *ANY* other option available in Frenchtown. As a bonus - I'm seeing 30MB UPLOAD speeds. Something even Spectrum cable wouldn't deliver (they focus on very fast downloads but throttle your upload speeds all the time) Cybernet 1 doesn't even know the meaning of the word "throttle". Whatever is available - they give you. Up. Down. Sideways. Whatever. And none of that "until you hit your pitifully low monthly usage and then we choke you off" bullshit here. Lightening fast from first day of the month through last. No matter how many movies you watch. My only complaint is the price - it's not the cheapest. But considering they are the *ONLY* internet provider to actually "walk the talk" and deliver exactly what they advertise - I guess I can cut them some slack. I still miss my Spectrum Cable connection but as that's not an option for us rural Montanans - the *ONLY* other choice is Cybernet 1. Trust me. I've tried them all. read more

Needed a printer, pronto, this morning. Went in just before noon, and Jake helped me pick out an HP that suited my needs perfectly. In the few years I've lived in Hamilton, Cybernet 1 has solved my other pressing technology problems: reliably, inexpensively, and expertly. I would recommend this business to anyone needing the best service possible. Small town atmosphere, big city expertise, at reasonable prices. read more

We just moved back to MT and chose CyberNet for our internet provider. Their service was impeccable - our installer, John, was so nice and very professional. We have a strong internet signal, just as good, if not better, than what we had in California. They bent over backwards to make sure that we were happy and satisfied. read more

Quality and service has really dropped off since this company changed hands last year. I'm paying for 5.5 megs and getting .05 for the last 4 days. I have multiple calls in to tech support and they keep saying they'll escalate to tier 2 and I'll get a call back,,, but never get a call back. I was happy with this company and would stay with them but I'll be shopping around for a better service. read more

About Getting Service - We just moved to the country in Hamilton MT. I was having a difficult time finding an internet provider that services my area. My brother told me about Cybernet 1. The technician promptly came out and did a site survey to see if he could reach the wireless tower on a Friday. He was able to receive a signal and came back on a Saturday and had my internet up and running. He did a real nice job installing the antenna and running the wire (cant hardly even see it!). Thanks again Boadie, you went above and beyond for us! Now lets talk about the bandwidth - I have been a bit spoiled since I previously had cable internet in Missoula MT, so I wasn't expecting the net to be all that fast. Boy was I wrong! I am getting 16 Mbps download consistently and 6 mbps upload! I have no problems with Netflix and running my home-based server and surfing the net at the same time! Last night we had a storm come through and didn't even get a hiccup in the connection. And Now For the Price - The price is very competitive. I am paying the same for the internet at our country home that I paid for my internet in Missoula. Overall Experience - They will have my business for a long time. I am a software engineer and know a lot about computers and networking. I am not affiliated with Cybernet 1 in any way. I would highly recommend them to anyone in Hamilton MT and in the rural areas. Top-Notch customer service and internet service. Hope this helps others decide what internet to purchase! Jay Stratemeyer Missoula Software & Sales, LLC. read more

Terrible, unreliable internet. When it works it works fine but outages occur on a such a regular basis, it's the norm. When you call to report outages there is no one to talk to after hours. Unfortunately Grizzly Broadband is the only provider in the area. The technicians and customer support people are great. I feel for them, they must have to put up with a lot of unsatisfied customers. read more

We have been Cybernet1 customers for over 20 years, have moved twice in that time and they quickly accommodated us at each location. The internet service has been consistently reliable and of good quality. Customer service has been stellar and any questions or concerns have been immediately answered. Today our equipment was updated by an efficient, respectful, and knowledgable employee. I have recommended this company to many friends over the years and will continue to do so! Thank you. read more

I've been a customer with Cybernet 1 for about 5 years. They are the best when it comes to rural Internet. They inspired me to write this review because they always have great customer service and appreciation for loyal and new customers. They even waved the transfer fee for my new house! read more

Excellent service. Internet service and a good signal can be hard to come by in this valley and Cybernet one does a great job!

I read the reviews and still choose to give them an opportunity to provide service. I should have listened to the reviews of my peers, Cybernet1 is as unprofessional as a business can be. I was never a priority and even when I brought these issues up to the owner, I could tell by his attitude and the defensiveness that he really could care less about me the potential customer. The First appointment for site evaluation was scheduled a week out and while was excited for the possibility of better internet I was ok with waiting. The day came and went, I waited two days before I called to ask for an update. They had allowed me to slip through the cracks and their tech was sick, yet no call no show... When I called they rescheduled for two days later, this appointment time also came and went much like the first. I called to cancel my request and was begged by DJ to allow them to do the site eval, hesitantly I agreed and another appointment was set. This time I got a call from DJ stating the tech was out to the house had thoroughly investigated the entire almost 2 acre lot and there was simply no line of site to their tower. I was frustrated to say the least when I got home to find that I could see the techs foot prints in the fresh snow, and he walked from his truck to corner of my house and then turned around and left. He did not do a site evaluation like I was promised or like DJ had told me he had. These people will tell you anything you need to hear to allow them to try to sell you the service. To say I am disappointed would be an understatement. I had high hopes that Cybernet1 would be able to provide good service however the reviews seem to be accurate in that the service had greatly went down hill since the sale of the business. It was also very clear that this business DOES NOT CARE ABOUT THE CUSTOMER AND THEY HAVE 0% INTEGRITY! I understand the lack of internet to rural areas however if their tech support or customer service is anything like their appointments, promises and site evaluations, you would be better off finding someone else. Should be Cybernet1= #1 in customer disappointment. read more