I am a senior and had purchased a mountain bike at a big retail store and not a proper cycle shop…read moretwo years ago. It was okay, but parts seemed to wear too early. Bit by bit as things broke or wore out I brought my bike into Frontenac Cycle for repairs. All parts that were replacing the worn out original parts were a definite upgrade in quality. As of this review my pedals, sealed cartridge bearings, freewheel, handle bars, ergo grips and thumb shifters have all been upgraded and the cost did not break the bank. I have been very impressed with the professional knowledgeable staff and hope to have a long enjoyable cycling relationship with Frontenac Cycle. It's nice to know these days where you can go for great service at a very good price . p.s. my bike now is nothing like it was when I bought it new,it is so much better.

Awesome service! I…read morebrought my NORCO in for a quick tune up as the weather is getting colder and I want to continue riding my bicycle into the winter. The guy that dealt with me was really friendly, and assured me that they'd have things tuned up and ready to get back on the road by the next afternoon. Excellent. When I arrived back to pick it up, they almost let me leave without paying, which was a funny moment, but after things were settled up, I was able to see that they did a great job servicing my ride. I'll be coming back in future for sure. There is also a good selection of gear and accessories, so if you are looking for fenders, racks, gloves, locks, or lights, they likely have something to meet your needs.

New manager (?) could use some people skills. I've been in several times trying to get new gear and…read morehe was far less than helpful. When--after a few days--something new already showed significant wear, they would not entertain the idea of refunding or replacing. This man was rude, unhelpful, and arrogant. I will never shop here again. I also second the other reviews about not setting things up or being helpful in any way. After buying a new bike, they still expect you to spend $100 fitting it! Ridiculous. I think the only way they stay in business is by overpricing everything.

This place will sell you a bike and but does not setup the bike for you properly. Spending this…read moremuch money on a product, you would figure that they would properly check and adjust your equipment. It is just get your money. We bought a child seat, had them install and it was incorrect (just sitting on the rear wheel???), then they go on to say that maybe they don't have the correct mount but aren't sure. Let's be clear here: They are selling equipment for kids under 3 for bikes and don't know how to properly install or which bikes they work on (and I bought the bike from them at the same time!). This is unprofessional and not safe for kids.

Trailhead is one of the BEST Kingston businesses on Princess street. I'm not a frequent customer…read morehere, probably because I like to think I'm outdoorsy, but really I'm a outdoorsy-wannabe, but every time I do visit Trailhead I have such a great experience. First off, the staff are extremely helpful. They don't get all up in your business when you browse, but when you need help or want to ask questions, they've got the knowledge and they love to share it. Everyone who works here is a clear sporting enthusiast, and it shows through in product knowledge and passion for where they work. Second, they really want their customers to love and enjoy the outdoors as much as they do. Case in point, I was with a friend who wanted to rent skates recently, but we arrived at the store at the exact time they were closing up shop for the day. Defeated, we stood outside, wondering if there were any other solutions nearby (nope). One of the staff members noticed and came out saying, "I know exactly what you need - Skates! - and we're going to make sure you can go skating today!" We had rental skares within 5 minutes and were happily off to the rink. Taking the time to serve us even though they were close is a small gesture, but one that I won't soon forget. I will however try to make it there during operating hours. :)

I'll never step foot into trail head again. While discussing with the manager why the store refuses…read moreto take a visa debit card (he insisted that the bank charges too much although I haven't been refused in any other stores) I over heard the a sales clerk try to sell bear spray to a lady who was afraid of dogs. I found the staff & management unhelpful and unfriendly and the prices high. I go to Bushtaka now for more reasonable prices and friendly customer service.

Traveling in Ontario from Boston, MA and the brake line broke on my wife's '96 Sporty. Called the…read moreclosest Harley place and held our breath. They said bring it in, we'll take a look. They got the part shipped in and we were back on the road within 24 hours. Great service, great communication, even offered a near-by hotel recommendation with a discount for stranded bikers. Top notch. Thank you.