Ash and the crew managed the conversion of the gearing on my Myata 1000 from down tube to bar…read moremounted indexed. This was a job everyone else said was impossible. Perfectly executed at Cyclepath. Cyclepath is proof positive we should support independent local businesses whenever possible. I have voted my family's cycling dollars at his place ever since. JM

I don't go anywhere else. The Staff at cycle path have gone above and beyond for our family. Great…read moreplace.

Trailhead is one of the BEST Kingston businesses on Princess street. I'm not a frequent customer…read morehere, probably because I like to think I'm outdoorsy, but really I'm a outdoorsy-wannabe, but every time I do visit Trailhead I have such a great experience. First off, the staff are extremely helpful. They don't get all up in your business when you browse, but when you need help or want to ask questions, they've got the knowledge and they love to share it. Everyone who works here is a clear sporting enthusiast, and it shows through in product knowledge and passion for where they work. Second, they really want their customers to love and enjoy the outdoors as much as they do. Case in point, I was with a friend who wanted to rent skates recently, but we arrived at the store at the exact time they were closing up shop for the day. Defeated, we stood outside, wondering if there were any other solutions nearby (nope). One of the staff members noticed and came out saying, "I know exactly what you need - Skates! - and we're going to make sure you can go skating today!" We had rental skares within 5 minutes and were happily off to the rink. Taking the time to serve us even though they were close is a small gesture, but one that I won't soon forget. I will however try to make it there during operating hours. :)

I'll never step foot into trail head again. While discussing with the manager why the store refuses…read moreto take a visa debit card (he insisted that the bank charges too much although I haven't been refused in any other stores) I over heard the a sales clerk try to sell bear spray to a lady who was afraid of dogs. I found the staff & management unhelpful and unfriendly and the prices high. I go to Bushtaka now for more reasonable prices and friendly customer service.

I had been looking for a particular shoe in Calgary but unfortunately there were no stores around…read morethat carried my size, or color that I wanted. I looked on line and found the style and color I wanted on Heel Boys website and noticed they had a pair in their Kingston location. I was a bit rushed to get them as I wanted them before a certain time frame and initially the shipping comments were that shipments were delayed. I contacted them and spoke to Avery, who was incredibly helpful and ensured me the package would be sent in the next day and had me stay on the phone as she printed off the package ticket and got things ready to ship. During my interactions with them I had actually had to call back a couple of times for my own clarification and to ensure I would recieve my shoes in time. Avery was incredibly friendly and professional throughout. I will absolutely be looking at their site and using them again in the future. Thanks for a great customer experience Avery.

I'll give you the short version. I went to pick up a pair of dress shoes for a funeral, found a…read morepair of Steve Maddens, cost me $116 and I left. Next day I came back to exchange them for a half size down, since they felt a little big when I tried them on at home, and the girl working there (not the same girl that sold me the shoes the previous day) showed me the size I asked for. First I noticed the box she took the shoes out of had what appeared to be black dog hair all throughout it, but I figured I'd just ask for a different pair when the time came, then when I tried the shoes on I noticed one of them looked worn, and had creases that form only from the toe of the shoe bending when you walk (if you know what I mean), so after I tried them on I asked her if they had another pair I could take since that pair looked like they were used/worn, which seemed to tick the sales girl off, and she very tersely said : no, I wouldn't sell you a used shoe, and she assured me that that was just the way the leather on some of them looked, so I reluctantly accepted that answer. So she rang them up, and as she was about to put them in the box full of dog hair when she stopped, dumped the dog hair covered tissue into the garbage and continued to put the shoes in the dirty box, leaving much of the dog hair still in it. If I wasn't so eager to get out of there and be done with it I would have said something, but I gave her the benefit of the doubt and thought maybe it was just a dirty box they accidentally used for the "new" shoes. When I got to my car I inspected the shoes more closely and that's when I knew I'd been lied to. The bottoms of both shoes were covered with sticky tape residue, along with some actual tape still on it, and outlines from where tape once was, the soles on both the shoes were peeling off on the inside (more so on the one that had the wear by the toe) and in one of the shoes there seemed to be some grooves inside near the toe left by someones toe imprints. So I immediately went back and pointed these things out to her, they were clearly used, and worn, and ruined. So she denied they were used, and said that was the only pair they had in my size, I obviously wasn't going to leave with these shoes though. So at this point she was being very rude, she seemed to take it personally, and amidst the discussion she told me I "shouldn't be complaining" since the person who sold them to me originally gave me them for about $15 less than she was supposed to unbeknownst to me. As if to say: sure I lied about the shoes being new, sure they're filthy, sure the soles are coming off, but since we screwed up the price by a minuscule amount which you had no control over, you should keep em and shut up. Shame on her (by the way, she said she was the store owner when I asked to speak to someone else because she was being so rude) a store owner treating a paying customer with such disrespect... Anyway after she said I shouldn't be "complaining" I'd had enough, I told her sweetheart, I have every right to complain, you sold me ruined shoes, and treated me like absolute garbage. She said why don't you just take your money back and leave, and I gladly did. I've worked in retail all my life, you NEVER treat your customers with such disrespect, and it doesn't pay to lie or bend the truth just to move a product out the door, I've never been so insulted by an employee, no less a store owner. Bottom line: the apparent owner (if what she told me was correct) has zero class, and is in the wrong business if she thinks that sort of behavior is acceptable in ANY business. I needless to say will never return, and I suggest you heed my advice and do the same if you value honesty and respect as a customer and more than that as a person.

All the sporting goods any outdoorsmen & women need in one location- fishing, hunting (bow or long…read moregun), archery and even target practice with a large air-soft inventory. Lots of selection - brand names incl Canadian products. Additional equipment and gear including various size and types of knives. Value is competitive with and sometimes even better than Canadian Tire (the fishing stuff is all I have experience with). But its the service you go for, everyone is knowledgeable & friendly. I didn't like the 2 fishing combos presented to me, so they switched the reel I liked onto the rod I liked- no price change charged even there was a higher difference. A hidden gem in plain view in Kingston.

Most expensive zipper I've ever had done, and it's a cheap zipper which is already having problems…read moreafter only a few weeks. Ridiculous cost may have been because they took it upon themselves to have my coat dry cleaned without my permission - I've washed it over a dozen times trying to get the stink out, but those chemicals are hardcore and almost impossible to remove, so now I get sick every time I wear it... guess my six hundred and something dollar parka is ruined now, and I can't replace it with my pension budget. Worst part is that they bit my head off and shouted excuses at me instead of apologizing. Oh, and they did not return my really nice leather zipper-pull.

I have been a customer for over 10 years and have had only one minor problem (due to my poor…read morecommunication) that they immediately corrected. I have always found them amazing at what they can do with a sewing machine. Many times I have walked in with a problem, zippers, pants hemmed, invisible mending, new elastic collars and wrist bands and they have offered me excellent solutions. I highly recommend this hard working sewing business.

I don't recommend Ricki's I went to exchange a pair of jeans…read morethat I bought a week and a half ago and unworn because they are too big. I have the receipt but they would not allow me to return them without the tags as well. Very annoying. I would not recommend shopping here.

So the Cataraqui Town Centre is pretty much the only game in town when it comes to indoor malls in…read moreKingston. It's small, but it has all the usual cookie-cutter mall stores: Reitmans, The Bay, Sears, Call it Spring, Le Chateau, Claire's, The Body Shop, etc. They do have a Sephora though! But don't be expecting Kate Spade, Ted Baker or Coach! They do have some unique non-chain stores like a place called "Neat Things" and some independent hair salons. At the time of the writing of this review they are undergoing renovations, so maybe they are expanding (?) or modernizing (?). Some parts of the mall look a little dated, but some parts are more modern. The food court is large and looks newer. It's ok to poke around in, but it's definitely not a destination mall.

Good people. They know their stuff. They do a good job on almost anything that goes in the water…read more They are honest and they will tell you if the cost of repairs is more than the engine is worth.

Consigning your items here is often difficult. I've heard…read moreseveral complaints. Better vibes from the backroom could go a long way... Friendly customer service is VITAL to business success in Kingston. However --it does have nice selection and pleasant floor staff.

One of the only consignment stores in Kingston. I've found a few great deals here over the years,…read moremy favourite one being a Marc Jacobs tote bag for $20.00! However, this isn't one of those stores where you leave with a huge haul every single time (like Value Village or Talize). They have a smaller selection and prices are a bit higher, so I tend to be picker when selecting items to buy here. The store is fairly well laid out, and I appreciate that the clothing is color coded (Talize does this as well, but Value Village does not). I also like that the price of the item decreases the longer it's on the sales floor, which is unique. I often think of consigning here, but to be honest after reading the rules on the website, it seems like it would be a bit of a hassle. For example, it says that they don't accept items over 2 years old. How on earth can they tell (besides the item being in poor condition)? One time when I inquired about consigning, they told me about all the "cheaper" brands that they don't accept...yet every time I go in, I see those brands! It's also strange that on the website it says that Danier is one of their best selling brands, yet they say they don't accept leather coats (yes I understand Danier doesn't JUST have leather jackets, but you get where I'm coming from). Also, this might just be me, but I wish the change rooms had actual doors and not just curtains. I don't know how many times a lady has just waltzed right into my change room while I'm changing! No etiquette it seems. All in all, a few minor inconveniences, but it's a store I will continue to visit once every couple of months to see what's new.