while i didn't buy anything, robert was very pleasant and helpfully. i had a damaged e-bike and…read morewas looking for some repairs. bent forks and tires aligned is not what they do, not what anyone does anymore so not surprised. but, i got some ideas and he did show me some of his nice bikes. as my bike is out of commission, i plan to rent one of his. nice little shop, mid to high end bikes and ebikes.

Super customer service. Staff goes out of their way to get your repair done fast, even while you…read morewait when possible. Very friendly and knowledgeable mechanics. Cost of repairs was surprisingly modest. AAAA++++.

I was in the area for a couple days with a wheel that was out of round. Fixed it while I waited…read more Now it's perfect. Was in the store for all of 20 mins. Thanks!

I bought a Old Town canoe here a year ago. They are a very friendly store to due business with. I…read morewent back later to buy a new life jacket. I definitely recommend this store.

Rented e-bikes and had a wonderful day! Staff was friendly and knowledgeable and the rental…read moreequipment was well-maintained. If you want e-bikes, call ahead to reserve as they don't have many!

We booked their bike out and kayak back option over the phone. When we got there Ted helped us out,…read moremade sure the bicycles were adjusted appropriately, gave us a map, told us where to go and we were off! The bike/hiking trail was fairly flat, beautiful and shaded by trees and we made the 5 mile trip to the boat landing in no time. Ted showed up and helped up into the kayaks, gave some more instructions and we were off again! The Potomac was really calm and we took our time paddling back. It was a beautiful and peaceful trip back. Ted met us at the landing and drove us the two blocks back to the shop. Ted was super helpful, the trip was great. I highly recommend this to anyone looking for an easy going and beautiful trip!

Mr. Shane saw the jam I was in with my son's birthday and adjust his bike so he could ride on the…read moreday. Many times businesses can't do stuff for everyone, but today... Shane did for me what he wishes he could do for everyone one. Thank you man.

I've lost trust in this shop as a reliable bike shop in more ways than one--their billing practice,…read moreworkmanship, and basic trustworthiness, all of which are questionable at best based on my most recent experience at the shop. My experience there had been relatively positive over the past 7-8 years, but at this point I wouldn't trust them even with a basic service. I initially had a minor back-and-forth with their staff regarding incorrect charges on my receipt. While they did eventually issue a refund, I had to return shortly after for a follow-up service because the tubeless setup wasn't done correctly the first time. To make matters worse, I am reasonably certain my bike was intentionally damaged while in their care during that second visit, likely by a staff member in retaliation. Unsurprisingly, the owner has denied any wrongdoing and refused to accept any responsibility or accountability for the damage. I have been going to Haymarket Bicycles purely for convenience as they are located right down the street from me, but proximity is no longer a factor. For riders looking for trustworthy alternatives, I highly recommend Danny at Bull Run Bicycles or Chris at Blue Ridge Cyclery, both of whom have provided excellent, reliable service in the past.

Bought some products via online purchasing and lo and behold they needed to be returned…read more Unfortunately there is no REI Co-Op in Loudoun County so we trekked on to Fairfax County. REI is located in the Fairfax Govt Ctr shopping area. Staff is friendly but very picky about returns. It was obvious my products were new in original boxes with tags still on the products but this staff member inspected it with detail. I get it but her demeanor with me was not as friendly as the customer in front of me who made a purchase. Oh well, employee owned so I guess more picky.

I went to check out a few different things. I needed a couple of pairs of running shoes. One…read morebarefoot and another. I also wanted to check their selection of bikes. Then lastly, to check out their selection of rain and cold weather gear. This store is tucked away not that far from me in the mosaic district. I found it one day by mistake after taking a wrong turn . I think it's on a dead end street. Either way it was a happy mistake. There was a decent selection of bikes and a repair/service center as well. Staff were pleasant and helpful when approached. Overall great experience. I'll be back.

I've purchased 2 bikes from Hub City Cycles. Fantastic local bike shop!! Always eager to help out,…read moreeven before I purchased a bike from them! Staff is excellent, technicians are top notch, and turn around is quick to get you riding again!! A ++ business!!

We made a 5 hour round trip to go see the wonderful people at Hub City Cycles and I couldn't be…read morehappier about my decision to do so. They came highly recommended to us and I understand why. They were not only very professional but they were so personable. They were easy to talk to (and as a completely new mom to all this I had LOTS of questions) We spent a decent amount of time there and we were never rushed and never made to feel like we were wasting their time. I truly could not recommend this shop and more importantly these people enough. They have tons of knowledge and are so willing to share it.

I visited this spot this morning and had a delicious cappuccino! The barista even put a little…read morebunny on it. So I was really hoppy about finding this place. Until I entered the bathroom. And saw the "under" orientation of the toilet paper, which violates the original patent for toilet paper holders from 1891, where the paper clearly goes over the top. The "over" configuration: * prevents the roll from brushing the wall * makes it easier to grab with one hand * reduces accidental unrolling * and, most importantly, does not make decent people feel like they're living in a lawless society. What you have here is bathroom anarchy. I must admit that tile and brushed metal fixtures actually look really nice, which somehow makes the backward roll even more upsetting. It's like a beautifully plated meal served on the floor. Moreover, the ceiling contains approximately 400 judgmental eyes observing you while you attempt to live your life. The wallpaper on the ceiling (on the ceiling!!!) has a pattern based on the "evil eye" motif (sometimes called nazar), which shows up in Mediterranean and Middle Eastern design. Traditionally it's supposed to ward off bad luck or jealousy. All it does in this case is confirm the establishment has abandoned reason and at least one of the people who work has met a psychedelic mushroom. Still, the vibe everywhere else in this place is amazing and the coffees are very very good!

What a hidden little gem! Visited during December and the line is still out the door!…read more Pros -has its own parking lot but be careful, some spaces are reserved -physical space has seating, tables, and a few comfy chairs inside. There is a long bar area and also a smaller bar area near the cashier area for seating. The place is warm and cozy, definitely a place where the baristas will start to know your orders. We noticed an outdoor seating area but couldn't see the space fully to know how big it was. -service was friendly and served with smiles -I didn't see a whole lot of food options. Luckily, we came on a Saturday, when waffles are served. -tons of coffee, tea options. And hot cocoa for the kids. They even put whipped cream and a sprinkle of cinnamon on top. My daughter felt very fancy! -waffles were delicious! Fluffy and filling! Kid approved! Cons -possibly a few more food options. I only saw toast and waffles (only on weekends) We had a great experience and would absolutely return again!

Tom fixed my 2 bikes after all the bike shops said it was not worth it. he did great work and even…read moredropped them off at 1am in the morning! he found many issues with safety, and worn out parts that other shops failed to notice. he rebuilt and serviced at half the cost a regular shop would charge. if you need to save money, time, and peace of mind, get out and go tours is the answer! 10/10

Great experience, many option for bikes and reasonable pricing. Rented 3 bikes Sat. morning and…read morereturned them about 5:30. Did not have an issue with the bikes all day, they worked flawlessly. Did a 37 mile ride from Ashburn to Purcellville with a 9 and 12 year old. I will definitely come back here next time.

We ride the C & O and WMRT often and have on an occasion needed supplies or a quick fix. Most…read morerecently it was an emergency pedal switch out when one of us (me) brought the wrong bike shoes. The mechanic on duty was efficient and professional. The store itself is well stocked and also has some cool mementos!

My brakes starting going bad while riding the GAP/C&O Canal trails, so I called ahead and made an…read moreappointment for them to replace. They didn't have any in stock, but were able to order them in and have them ready to go when I arrived. The shop is located right on the trail, seems to have a good inventory, and they got us out the door in time for us to make our next lodging stop. Good overall experience.