I moved to Cypress Pointe about a month ago. I was in a stressful situation when I signed my lease for a 2/2. Cameron was so very understanding, helpful, professional and accommodating. I chose this property over others in Orange Park primarily for the square footage in relation to the rent. Additionally, the rooms are spacious, the walk-in closet is huge, there's tons of storage via cabinets and a built-in desk, washer/dryer, large bathrooms ... one with a garden tub, a dog park. The property is conveniently located. Apart from a few issues, the apartment was in excellent shape upon move-in.
So let's talk about those few issues. I spoke to Patti, the property manager, and Steve, the maintenance manager, about my concerns regarding a street light outside my bedroom window and my slow draining tub. I was blown away by the prompt attention, professionalism and response time to my issues. Both were solved.
I also had questions about my AC/fan. Cameron was extremely responsive and sent Steve over same day. Also solved.
Here's the icing on the cake: Cameron told me if I wanted to purchase ceiling fans, maintenance would install them for me. Woohoo! I purchased three! Steve and his assistant maintenance manager, Jesse, came to install them today. They were amazing! Knowledgeable, professional, friendly, and speedy!! I am so appreciative of these men, their skills and high standards. I should also mention that a few days ago a third member of their team observed me lifting a night stand out of my car and promptly came over and asked if I needed help.
I feel the team here at Cypress Pointe is doing an awesome job. I've been a resident for not quite a month but I know if there's anything I need, they'll strive to address my concerns politely, professionally and timely. In this crazy world where so much goes wrong, they're getting it right. read more