Had an issue at 8:00pm and left them a text via their Google listing. It auto-replied that they…read morewould contact me the next business day. The next morning at 8:30am I got a text from the office. They set up my service call for that morning at 9:00 and told me cost to inspect and determine what needed to be done. The Technician, Josh, showed up right on time and was here for about an hour inspecting and ruling out issues that I was concerned about. In the end all I was charged was the inspection fee and now I have both piece of mind and a pathway of what I need to do. Very happy with my experience because finding a trustworthy HAVC company can be very hard. Honest and true to their word; I highly recommend.

We had Ryan Nelson come out and service our AC unit at our business. We have several in the…read morebuilding and he was able to replace thermostats and get them all up and running smoothly. They have never ran better. He did such a good job that we had him come service our house unit as well. This thing is old OLD. He was able to get it woking for us and told us what we need to do to upgrade soon. And to keep this thing running until we can afford that. A+++ we will always call Ryan for our needs.

Atomic replaced a water shutoff valve in my yard. It started leaking after 6 months. Atomic refused…read moreto replace faulty part. I hired a competitor of Atomic to replace. Stay away from Atomic Plumbing.

This is actually the second time we have used Atomic Plumbing. I was impressed the first time, back…read morein 2019, and meant to write a review, but it slipped my mind. Today's visit was for the same thing: A pinhole sized leak in the copper pipe. The pipe had to be cut out, and due to tight spaces, PEX was crimped in. I was impressed with Jake's skills. I'm now considering getting the house re-piped, and not have to worry future pin hole leaks. Our water supply seem to cause this problem. I'm not the first house on the block with this problem. Thank you Atomic Plumbing and Jake

Good, timely, effective, and reasonable pricing…read more Good, timely, effective, and reasonable pricing.

Great service! I contacted Nick about getting some electrical work done. I needed power trenched…read moreabout 200 feet once the power company installed a new power pole on my land. Nick kept in contact with me and gave me a great price on the work needed. After the power company installed the pole Nick and his crew were out there the next day with barely any notice from me. They trenched 200 feet and installed conduit and a new breaker box and a box for my RV plug. The work looks great and has no problems! I will definitely be using him for any more work I need done!

After two different service calls with G&G Electric, we highly recommend them. Clark was very…read moreprofessional, yet friendly. He described what he was doing, and even provided some education as he was working. Thank you, G&G Electric! Mike and Kris B

This business is deserving of a 1,000 Star Review, not a simple 5-Star. We were in desperate need…read morefor a company to change out 8 smoke detectors in our home. My husband is quite ill and could not do it. I phoned and spoke to Tina who assured me that G&G Electric would schedule us in immediately and they did. She was so compassionate when I explained my husband no longer could do this. We had been no-showed by two other contractors but I knew the moment I spoke with Tina at G&G that this business would never no-show us. In fact, they did the opposite and fit us into their schedule for immediate service. Chris and Dwayne changed out the batteries in 8 smoke detectors. These two you want as your friends, not just contractors. They were so professional, friendly and fast. They had 8 smoke detectors changed out in minutes. The cost amount was beyond reasonable. I never expected the cost to be so low. Believe me, you must experience G&G Electric. We are now life-time customers. I cannot say enough good things about Tina, Chris and Dwayne. Thank you all so much for helping us in our time of need. We shall never forget it or forget you. Marie.

We've been remodeling a house over the last year and have had Rick's out to do various jobs.. From…read moreunclogging a sink, to installing two new showers, redoing all our bathroom plumbing and everything in between, Rick's does a great job every time. Highly recommend them. They treat their customers well and their return customers even better. They're quick, great prices and super friendly customer service all around from scheduling the appointment to them coming out.

Cody was excellent; very competent and professional ! Explained several options without trying to…read more"hard" sell me anything !

When Service Still Means Something - Bates Heating and Air Sets the Standard…read more I want to take a moment to recognize what true customer service looks like, because unfortunately it has become rare. Bates Heating and Air in Granbury proved to me that it still exists. When I called them, I was convinced my pipes had frozen and I was facing a major problem. They responded promptly and professionally. After diagnosing the issue, I was told I would likely need a new coil. Instead of just selling me the repair, they did something that speaks volumes about their integrity -- they called the distributor to check the warranty first. That one extra step saved me a significant amount of money. The unit was still covered. They then quoted a very fair labor price, explained everything clearly, and made sure we would be protected as the Texas heat approaches. They even told me if the freon ever dropped, to call them and they would come right back. No runaround. No fine print. Just confidence in their work. Today Andy and Donny arrived with the replacement coil. Within about an hour, everything was installed and running perfectly. What impressed me most wasn't just their technical skill -- it was their attitude. Professional. Respectful. Efficient. Positive. The kind of people you actually feel comfortable having in your home. What makes this even more meaningful is something they did not know: I am currently battling cancer. Yet they treated me with a level of kindness, patience, and professionalism that genuinely made a difficult time a little easier. That kind of character cannot be faked. I have been in business long enough to know the difference between companies that just do a job and companies that build trust. Bates Heating and Air is the latter. I could call twenty HVAC companies in the Granbury area and I doubt any would leave me feeling as confident and well-taken-care-of as this team did. They didn't just fix our system -- they earned a customer for life. If you want honesty, skill, fairness, and old-school customer service that still believes reputation matters, Bates Heating and Air is the company you call. This is how business should still be done.

Bates Heating & Air has kept my 2008 Carrier Infinity System running right without breaking my…read morebank, which is no small feat, and many services I'd called in the past wouldn't even try because of this sytem's complexity and reputation for being persnickety. The Owner David is always a phone call or text away and is vested in customer satisfaction. A recent service call by Adam, shows that Bates hires the best techs and people too. When it time for an all new system, I know who I'll be calling. Highly recommend Bates Heating & Air.

We purchased an older home in Granbury last year. The house has a recirculating water system which…read morewas only providing hot water to half of the house. When I spoke with Michael on the phone, he said it was probably something really simple! He arrived at the appointed time, and had our problem fixed in just minutes!! We had asked several other plumbers who were unable to figure out the problem. He took one look at the situation and found a closed valve which prevented the water from flowing through the system. In only minutes, we now have really hot water at all sink and shower locations in the entire house!! He is very personable, polite and professional. Highly, highly recommended!!!

Guys did a great and fast job. Would use them every time I need a plumber. Great Company for this…read morecommunity.

My water heater went out on Sunday of the Labor Day weekend. They were there in less than an hour,…read moreand installed a new one in less than three hours. At a reasonable rate no holiday fee added. Also we have recently settled in town and Erath Plumbing has given me two outstanding referrals for other crafts. I highly recommend them. Danny