Cool spot! Nice souvenirs that aren't the same junk you find everywhere else- I got a sweet…read moreChristmas tree ornament based on one of the New Bern bears I'd seen while walking around. Cashiers were super friendly (maybe everyone in New Bern is friendly!). They also had a lot of regular hardware store kind of things, so could be nice for locals. Would recommend!

Throughout years of travel with my wife, this spot was one of the most unique antique and vintage…read moreplaces we've been. It was clean, organized and smelled wonderful

Steve went above and beyond to make sure I got the Valspar product that had to be special ordered…read morethrough their Valspar rep. I used EE2036 Copper Gleam from Lowes in St. Peters in 2017 and just bought a new house in New Bern. I was set on the color and when I went in to find the color at Lowes, it was no longer available. I reached out to Valspar, and they pointed me to connect with a Manager who could special order it though their rep. $200 worth of paint may not be a big deal to many, but it is cover 4 sets of French Patio doors they also sold, and their hardware. So it certainly adds up and completes the project. Also- Shout out to the gentleman in the doors area who was fabulous about making sure there were 4 doors to be delivered and were available. This location has been fabulous for my remodel. Above and beyond! Paint team super helpful as well. Kudos to all. Photos in future!

I purchased a roll of linoleum flooring through their flooring department on the 16th, the style I…read morereally wanted wasn't available so I settled on a second choice. The flooring associate said if they got my first selection back in stock earlier than expected I could exchange the flooring so long as it was unused. Fortunately, we wound up delayed and my flooring came in before we reached that stage in our remodel. When my husband went in Sunday they said they wouldn't do a return because they didn't return rolls of flooring. I reviewed the online return policy and there is nothing listing unused and still wrapped flooring as a return exception. I called corporate and was told that the return was fully covered in their policy, they opened a complaint case and told me to return the flooring to Lowe's. Once again, the manager on duty, Bryan, said while corporate policy may cover the return, his "discretion for that store" did not, and the return wasnt "worth it" to him. After 45 minutes on the phone with corporate they called the store and a second manager came out to apologize and approve the return. It's shocking to me that anyone in management can just choose to overlook policy and directives from corporate because it's too hard. Tom, the second manager, was extremely polite and helpful

Always kind and helpful. This is our go to hardware store these days! Prices are reasonable and we…read moreoften get discounts after signing up for their customer loyalty plan.

We decided to shop locally and support one of the smaller stores in our area only to be penalized…read morefor it. Bought a 12-cup coffee pot as a gift for someone only to find the recipient already had one. Returned the unopened item to Down East Ace only to discover they charge a restocking fee and we lost nearly $15. Looks like we won't be buying much from them in the future.

Employees are alway friendly and helpful, well above average for most of the stores I've used…read more This store usually has most of what I need and since this store is close to my house, it saves me a trip to Lowes, which is several miles more distant. The prices may be slightly higher, but that is usually made up for by the savings in gas.

The quality has gone down over the years while the cost has gone up. I always shop elsewhere and…read moreonly go to west marine when all else fails. Just purchased a wax product that is $20 less in other stores (and only went to west marine because my go to was out of stock). Check hardware stores first, then online and then west marine if you are stuck.

Computer systems were out . No recepts! Unable to replace water resistant properly! Usually very…read moregood service!

Sarah C Ross & Shaun Ross from Simple Life Home Decor captured EXACTLY what I wanted when they…read moredesigned my custom dresser! Every detail from the rich paint color, fun & funky hardware, delicate stencils and elegantly lined drawers was not only stunning, but simply PERFECT! Run, don't walk to get on their list for furniture refinishing and custom one of a kind pieces! Thank you a million times over!

From the owner: Welcome to Simple Life Home Decor! Creating and designing has been a part of our lives for a very…read morelong time. After 25 years together, we have been given an opportunity for a simpler life post-military retirement and we wish to share our joy with others. Through repurposing found goods, furniture refinishing and creation of items from our beautiful home state in North Carolina, Simple Life strives to create products that bring joy to your home. Our items help remember simpler times and the importance of home being where your family and heart are. Our business has been family created and you’ll see more of us at market booths, vendor fairs and out searching for our next projects. We are currently available by appointment only. Contact us to refinish your next furniture piece - we will even find it for you.