Update I spoke to the service manager today and after a long…read moreconversation and clearing up our miss communications we corrected the issue completely. From Robin in the office to Mason here at my home and Tim fixing everything we are on track to doing more business. Thanks guys for understanding the problem and resolving it totally.

In July of 2024 the air conditioner in my house stopped working. I then did what most people would…read moredo and contacted Lowe's. They then referred me to Appalachian Heating. I called and was connected with Stephanie Gray. Stephanie told me to abandon the purchase with Lowe's and to go with one of their units. I told her that I have always been happy with Lowe's and would like to stick with purchasing one from them. She then went out to the property and told me which unit I would need to purchase, to fit my house. I then made the purchase. After that, she told me to make a deposit of $1,283.50 to get the installation started and I paid it. The installation was then scheduled. When the first date we scheduled approached, it was canceled and rescheduled. Then, the second date arrived and they began installation. As it turned out, they had me purchase a wrong device, that was sold separately from the Forced Air unit and said they'd be back in a couple of days. A couple of days turned into approximately 3 weeks. They came back out to put the "correct" device in and then told me that the whole unit won't wire correctly to my house. They told me I had to pay an additional $1,500 to correct their error. They told me to purchase this unit, and that it would fit. If it doesn't fit, then they need to return the unit and get the correct one, or install whatever wiring is needed to make it correctly fit my house. They are trying to pretend it isn't their problem that it is a wiring issue. That is the very problem, they told me to buy this unit and if there is a wiring issue, the above two avenues are the way to fix it and they need to do so. Since this occurrence, Stephanie no longer works there. When I reported what she had said to me, they tried to tell me, oh well, we have no way of knowing what she said she no longer works here. I told them I do have proof of what she said I have the emails and I sent them the screenshots which I am also going to display on this review. I now have tenants living in the house that have no heat, because of this issue. This they are doing to a 9 year veteran of the Army as I deal with the aftermath of both hurricanes Helene and Milton. I do not have to deal with now being gouged by this company, especially at a time like this. So, if you intend to deal with this company, make sure to look at these reviews and take them seriously. This is what you are in for, in making such a decision as to use them. As you can see, other people who have used them have also experienced this EXACT same attempt to squeeze them for more money. They replied to this review and my statement still stands. Thus, it isn't compatible with my electrical connection and you shouldn't have had me purchase this. You are the professional and should have known that. You should have had me purchase one that would have been compatible. In other words, the response backs up my complaint entirely, and I hope everybody reading this is paying attention to that statement that THE OWNER OF THE COMPANY has made. In fact, I am taking a screenshot to post, in case he tries to take down such a pathetic attempt at addressing this issue.

They don't even have respect to even call back to say we can't help you during an emergencyread more

From the owner: When you need an experienced HVAC contractor to help keep your home or business comfortable all…read moreyear long, turn to the professionals at J M Heating Air in Princeton, WV. With over 100 years' of combined experience and in-depth expertise with all manner of heating and cooling systems, these skilled technicians can fix any HVAC problem. This locally-owned company offers a wide variety of industrial, commercial, and residential heating and cooling services to clients throughout Mercer County, West Virginia, and even parts of Virginia. With 24/7 emergency service, you can rely on their commitment to quick and efficient service any time, day or night. The experts at J M Heating Air take the comfort of your home or office seriously, which is why they work with only the best products in the business. They'll take care of all your heating and cooling needs, including: * Electric Gas Furnace Repairs * Heat Pump Furnace Installation * Air Conditioning Repairs * AC Sales Installation * Regular Maintenance Upkeep Services J M Heating Air strives to keep their rates low and standards high, offering a consistent quality of service at affordable prices. They are dedicated to providing exceptional customer satisfaction, as evidenced by their A+ rating from the Better Business Bureau. With J M Heating Air, you can be confident that your cooling and heating repair or maintenance work will always be finished on time and under budget...