Update I spoke to the service manager today and after a long conversation and clearing up our miss communications we corrected the issue completely. From Robin in the office to Mason here at my home and Tim fixing everything we are on track to doing more business. Thanks guys for understanding the problem and resolving it totally. read more

In July of 2024 the air conditioner in my house stopped working. I then did what most people would do and contacted Lowe's. They then referred me to Appalachian Heating. I called and was connected with Stephanie Gray. Stephanie told me to abandon the purchase with Lowe's and to go with one of their units. I told her that I have always been happy with Lowe's and would like to stick with purchasing one from them. She then went out to the property and told me which unit I would need to purchase, to fit my house. I then made the purchase. After that, she told me to make a deposit of $1,283.50 to get the installation started and I paid it. The installation was then scheduled. When the first date we scheduled approached, it was canceled and rescheduled. Then, the second date arrived and they began installation. As it turned out, they had me purchase a wrong device, that was sold separately from the Forced Air unit and said they'd be back in a couple of days. A couple of days turned into approximately 3 weeks. They came back out to put the "correct" device in and then told me that the whole unit won't wire correctly to my house. They told me I had to pay an additional $1,500 to correct their error. They told me to purchase this unit, and that it would fit. If it doesn't fit, then they need to return the unit and get the correct one, or install whatever wiring is needed to make it correctly fit my house. They are trying to pretend it isn't their problem that it is a wiring issue. That is the very problem, they told me to buy this unit and if there is a wiring issue, the above two avenues are the way to fix it and they need to do so. Since this occurrence, Stephanie no longer works there. When I reported what she had said to me, they tried to tell me, oh well, we have no way of knowing what she said she no longer works here. I told them I do have proof of what she said I have the emails and I sent them the screenshots which I am also going to display on this review. I now have tenants living in the house that have no heat, because of this issue. This they are doing to a 9 year veteran of the Army as I deal with the aftermath of both hurricanes Helene and Milton. I do not have to deal with now being gouged by this company, especially at a time like this. So, if you intend to deal with this company, make sure to look at these reviews and take them seriously. This is what you are in for, in making such a decision as to use them. As you can see, other people who have used them have also experienced this EXACT same attempt to squeeze them for more money. They replied to this review and my statement still stands. Thus, it isn't compatible with my electrical connection and you shouldn't have had me purchase this. You are the professional and should have known that. You should have had me purchase one that would have been compatible. In other words, the response backs up my complaint entirely, and I hope everybody reading this is paying attention to that statement that THE OWNER OF THE COMPANY has made. In fact, I am taking a screenshot to post, in case he tries to take down such a pathetic attempt at addressing this issue. read more

Appalachian Heating - Water Heater Installation/Repair Near Me - Bradley, West Virginia

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Outstanding service in installing a new heat pump and duck work in my mom's home in White Sulphur Springs WV. Jason and Harley did an excellent job! Very professional and friendly. It took several days to install the new unit, and we felt like we made two new friends and felt secure with the great job they did! read more

17 days and still no A/C in July. They will not send out an actual technician to fix it even though the man working on it has told them he doesn't know how to fix it or what is wrong with it. They keep sending him out, and I can hear him under my house calling them asking them for help telling them he does not know. He told me he hoped he did not mess up anything else. I tried to call them to tell them not to send him back, but I got the call center, and they never returned my call. The man they sent out is super nice and has tried very hard but stated this is not what he does. He does service, and I need a technician who does troubleshooting. They will not even listen to their own employees. Heatpump is 3 years old and still under warranty , but they are still charging me and claiming this isn't under warranty (but they don't know what it is and how to fix it.) Warranty means nothing at this place, do not even bother with this company. read more

I have been a customer of Appalachian Heating for 37 years. Recently, my heat pump needed replacement. After a thorough preliminary inspection by Alan (who installed a great new Honeywell Home thermostat), I visited the main office, took care of payment in full, and arranged for installation. Jason and Steve showed up promptly on the appointed day, and went about their work in a thorough, professional and friendly manner. My new heat pump is working very well. I am very pleased with this experience! read more

Tim Donelow, our service tech did a great professional job in getting our AC unit up and running at the Oak Hill Baptist parsonage. Appalachian Heating is very professional and caring in meeting the needs of their customers. Anyone needing HVAC work should check out Appalachian Heating first! Thank you read more

I have used Appalachian heating multiple times for both service and equipment change outs and they always come through for me. They show up when they say they will which isn't apparently the standard these days dealing with contractors. Reasonable pricing. read more

Matt Harvey was at my business with some leaking water source units and he worked absolutely all day without a lunch break from 8:00am to 6:00 pm and got everything working great.We had 3 other company's in for the same issue with nothing helping only making it worse.It was first time using Appalachian heating and definitely will not be the last extremely satisfied. read more

Excellent service at a reasonable price. They put a furnace in half the price of what another clown wanted

This really should be a negative star. We paid for an Aprilaire dehumidifier 1870 unit that had the capacity of 130 pints. They initially installed a 2013 year model. It didn't work. Obviously. After much conversation, Appalachian agreed to install a new until. Upon arriving at the house, we have determined that they installed a smaller unit 1850 with a 95 pint capacity. They didn't discount the initial install price, nor did they tell us they were going to install a different smaller unit. read more