Dorothy (ex-101), who sits at the front desk, said, "It is a privilege to be allowed back into the…read moreapartment"
Due to the comment above by Dorothy, I am writing this review.
The quick backstory to why "back into the apartment" was said. A fire on November 2022, caused half of the building to be temporarily vacant. My grandmother was one of the apartments affected. Fast forward, it is now the end of April 2023, and my grandmother has not moved back into her home. Due to the water damage caused by the fire, and the repairs made to the damages, my grandmother is now allowed to "move back in". Upon receiving back the key, as another person would do, we expected the apartment to make sure it was indeed moveable. We noticed issues before the fire with the bathroom and the kitchen have not been resolved. Since we've complained to the office about the living conditions of the bathroom and kitchen many times, we decided to redress the issue before moving back into the apartment.
On April 27, 2023, my mother went on behalf of my grandmother to the Jones Equities office to request repairs before my grandmother returned to her home. Resubmitting the photos and readdressing the issue, Dorothy told my mother; 1. If repairs are made, the rent goes up, and 2. "It is a privilege to be allowed back into the apartment."
My grandmother has rented from Jones Equities for over 30 years. Her first apartment at 415 Argyle Rd, Apt 3F, was forced to move out due to unfair rent increases, having to downgrade and move into her current apartment. My grandmother took the apartment because it was affordable and out of fear of the thought of being homeless.
The video of the flood happened in August 2019. (unable to upload video on here) A pipe burst inside of her toilet, and the fire department was called, resulting in them having to go deep inside the toilet to tighten the pipe that caused the flood. Due to the flood not being her fault, my grandmother was promised by one of the former managers she would be reimbursed for all damages that were caused to her belongings. My grandmother was never reimbursed. My grandmother went out of her savings to replace all of her belongings.
My grandfather who suffers from multiple sclerosis was moved to a nursing home due to his falls because of the uneven floors.
My grandmother now suffers from dementia, and being in a familiar place with a loved one to care for her will help aid. However, living under these circumstances is not livable. From the patch-up work underneath the toilet and the walls in the bathroom. The floors, the bare minimum paint job on the kitchen cabinets, and barely open draws are disgusting and disrespectful.
It is disrespectful to state it is a privilege to move back into your home when you were a victim of unforsaken circumstances! It is clear that the situation regarding the apartment is unacceptable, and the response from the office staff is utterly insensitive to the long-term tenant's needs. The lack of proper repairs and compensation for damages caused by the flood and the uneven floors pose a significant risk to the safety and well-being of the tenant and her family. It is essential that Jones Equities address these issues immediately and provide proper support and compensation to their tenants. To say that it is a privilege to move back into one's home is disrespectful and shows a lack of empathy and care for their tenants. Landlords and property management companies must prioritize the safety and well-being of their tenants and provide them with the respect and dignity they deserve.