I've worked with a lot of property managers over the years, and I can say this team stands out!! They're responsive, kind, and genuinely care about the people who live here. Every time I've had a question or request, it's been handled quickly and professionally -- no runaround, no attitude, just solid service. The property is always well maintained, clean, and feels safe. You can tell they take pride in their work and treat the place like they'd want to live here themselves. Special shoutout to the staff -- always friendly and helpful, whether it's a quick fix or just a smile in the hallway. Highly recommend to anyone looking for a well-managed property and a team that actually shows up for their residents!! read more

R.E.M. Residential - Owners hanging out - Property Management Near Me - New York, New York

I have been waiting for the refund of my balance since when I sold my co-op apartment in August, 2025. In a phone call REM, staff even acknowledged that I had that balance of over $1,100.00! REM is till holding my money! J. W. 3/3/25 read more

I live in a REM managed building on the UWS. My building has been managed by REM for several years now. I have found the building managers and super to be very responsive and they are quick to fix things. They have also kept the building very clean.They seem to really care about the tenants. read more

DO NOT USE THIS MANAGEMENT COMPANY. If I could give them -10 and beyond that would not even be close as to how crooked this company is. This is, by far, the worst management company on the face of the earth. They are money hungry, greedy shysters who care only about taking money rather than making any repairs. In June of 2023 my cheap landlord hired these horror of human beings to manage our building. So far, they tried to get us to make our payments out to them when our leases state they go to the landlord. They have only taken money from the tenants in my building and made no repairs. I have taken them to court once and won. I am now having to take them to court again for black soot/film being emitted into my apartment causing me to get sick and damaging items in my apartment that they refuse to address. They also do not respond to any tenant calls or emails unless you have a lawsuit against them. They are disgusting and dirty in the way they do "business." STAY AWAY FROM THEM! read more

This is an excellent building management company. I lived in one of their managed properties for 10 years on the Upper East Side. I only moved because I needed a two bedroom apartment for my father and me. The super in my building, Angelo, was excellent. Attentive, friendly, and hard working, he helped me so much over the years I lived there. Everyone in their offices was also very attentive and quick to respond to requests. Alana was always helpful and quick to answer with any questions or issues I had. The building also saw a lot of improvements over the years I lived there. There was a new elevator installed, new laundry room, new intercom system, and a new storage closet for incoming packages in the lobby. The company really invested in the building and made it better. In the future I would definitely consider moving into a building managed by REM. read more

I wanted to write a review to tell potential tenants of REM's buildings of the experience I have had in resolving work requests in my apartment. As you can see from the screenshots attached, I am a resident in one of their buildings. The screenshots will show maintenance issues that are reported and not resolved until 4,5 months later. Over the course of the year, my roommate and I have reported broken toilet seats, broken light fixtures, and broken washing machines. Each of these issues were reported right away during the months April-August. Two of these issues were resolved in October- 6 and 5 months later respectively. They also have had severe lack of communication throughout. I would be more understanding of the company of long wait times, however they have communicated with me very little within these long times frames. They have ignored almost all emails and calls seem to be futile. When they are responsive, responses are vague and never give a clear timeline or direct action steps that will be taken to resolve the issue in a timely manner. They communicate once out of many attempts of outreach, saying that they will work to resolve the issue, then weeks past with the issue unresolved. Personally, I cannot believe that this company has been unable to resolve simple requests within a timely manner. I have reported issues the DAY that they have happened, but when they are unresolved and dragged out for months the issues are made much worse and become a great source of inconvenience for me especially knowing they could have been resolved quickly if they addressed it in a timely manner. read more

R.E.M. Residential - Proof of my building under REM Residential management. Pending requests show open date and are still unresolved - Property Management Near Me - New York, New York

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My roommate and I moved into a brand new building in 2022 under this company and have experienced problem after problem. The building is very cheaply made, looks good at face value but things are constantly falling apart. Our toilet seats cracked, light bulbs went out within a few months, the intercom sometimes works but usually doesn't, and we have an app for entering the building that isn't reliable. Our cheap AC/hear units make too much noise and in the winter the air smells like dog. Our most inconvenient issue is that we pay for in unit laundry but our washing machine has been broken for 5 months and we've received no compensation for paying for common laundry or for rent. With every issue, we struggle to get in contact with someone to fix it because management is constantly changing. We ended up having to contact the Whirlpool contractors on our own, practically doing the job management should be doing. We never received any response or real action taken until posting a review (which they asked us to take down). This doesn't cover the extent of our issues with what is supposed to be a new building. read more

So lovely working with Rick and Shpresa ~ incredible experience. Thank you guys so much!!

On September 1, 2020 I have signed two separate agreements with R.E.M Residential to manage my residential building in New York and a second contract was signed to manage my shopping center in New Jersey. I don't know where to begin when talking about this crooked person Rick Elezi from R.E.M residential. The contract was saying that R.E.M must deposit all collected rent into my bank account. I opened separate bank account specifically for him and deposited over $10,000 each time so that he can pay the building expenses. He was supposed to give me a monthly report about the income and the expenses, which he never did. During the first three months I did not receive any report from him about the income and expense status. During that three months the person who was introduced to me by Rick that was supposedly in charge of the residential building quit the job with no notice and stopped working with Rick, which is very unprofessional. I kept asking about the breakdown I was supposed to receive monthly then I found that he's the controller and the previous person quit. Then I become aware that he is a big time crooked and at the beginning he makes a nice impression but after that screws you from top to bottom. He collected rent from my tenants and deposited it directly into his bank account and not my account as the contract says. I can go on and on about this crooked guy. I sued him in a small claims court and on September 29, 2023 I received a judgement against R.E.M in the sum of $12,762. I am writing this because I want everyone to be careful and not fall in his trap, he is a big liar, very unreliable, and a great manipulator. read more

The building I'm referring to is exactly as described in the last review. Like I said, if they ACTUALLY CHECKED IN ON THE PLACES THEY MANAGE they'd know which buildings are in disarray. I wasn't referring to REM employees living in NJ/Long island idiot. But since you're denying my lived reality let's update this review: No hot water depending on the day. Still no regular building wide cleaning, hinges on the roof damaged & fences meant to separate the buildings rooftops DESTROYED/DAMAGED (complete safety risk since there's no lock on the roof door anymore either)... Incompetent planning when it comes to repairs/ maintenance still happening. No guaranteed response time from the owner/ REM.... Yeah, acting oblivious without taking accountability says it all Rick. It's been ten years since the light fixtures in the hallways have been replaced & they're all still filled with DEAD BUGS. Mold was PLASTERED & PAINTED OVER before any specialist was called. More than one apartment has had water leak issues to their ceilings. Didn't even clean the area properly. Let me guess: there still won't be any heavy duty renovations in 2025.... Rent stabilized apartments & the buildings YOU GET PAID TO MANAGE should not be left neglected. Shocker: Rick E & REM have been accused of theft/embezzlement by supers in the past. Your internet footprint can't be cleaned up with fake, coerced reviews. IT WOULD BE A MIRACLE IF YOU DIDN'T DEFLECT FROM CRITICISM & ACTUALLY USED TENANTS MONEY TO MAKE THESE REPAIRS. IT'S NOT AN "UPGRADE" WHEN THE LIVING STANDARDS ARE BELOW HABITABLE FOR WEEKS-MONTHS ON END. read more

Toxic Black Mold in bedroom is making me ill. They took over Lower East Side building 251 East Broadway NY NY 10002 two years ago and since tenants have had nothing but problems. They refused to pay a professional to find source of leak/water damage in my bedroom and now I am waking up with all sorts of health problems from extensive black mold. My upstairs neighbor has mold all over their living room wall. Other tenants have cracks in walls and their contractors arrive to do work drunk, if at all and the repairs are often worse than the original issue. The hallways are filthy as they clean once every two months. The city has been notified and there are multiple violations open. Things have gotten so bad, the tenants are gathering to take legal action against them and the owner. read more

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Since REM took over managing our building in 2022, the service has been wonderful. They are responsive and take good care of our building, and are nothing but kind whenever we've had an issue. read more

In reading the reviews for this management company, I'm sure great service is selective. Moved into a building that is managed by REM in Feb. 2022. Since then, I have had constant problems with delayed communication. They would go on months without even a follow up despite my numerous attempts at calling and emailing. When you do get in contact with them, they constantly lie about having items set for delivery and then will call again saying that they didn't do anything yet. We've also gone through so many property managers (Chad, Shpresa, Penelope, Nick, Dana, Nina, Rosa, Claudia, Florin, and now Lirie) as well as supers (Arlind, Chris, and now we apparently have a maintenance company with no direct contact to a super in case of an emergency). Each time it is another excuse from blaming the contractors, to the owners of building, to the appliance companies, to others within their own office being out. As a native NYC resident, I am well aware of the slumlords and standard that they handle resident's complaints, so they are no different. It is just ridiculous to see how selective they are with their service to residents, unless these reviews are truly fake. Some residents are treated better than others. Not dependable at all. Update: it took this very review for Nina, who has been on the email chain from the beginning, to reach out and inquire about this issue. Again, blaming her colleagues for the lack of response and asking for another chance to get this right. Rick has also been on the emails that I've sent, so it shows that all parties in this management company are ridiculous in handling resident's needs and ensuring that work is being done. read more

They have been pestering me to take this review down so I will say that I did eventually get my security deposit back, but not until well outside of the legally allowed 14 days. I also did not receive any communication from anyone until they saw my review, at which point I was told I had put too many people on my emails so they all thought someone else was handling it. Unprofessional company and I will not live in one of their buildings again. My advice to you is to work on internal communication and treat your tenants with respect to avoid getting negative reviews in the future. read more

Our laundry company services a building managed by Vera & Violsa. We've had the pleasure of working with them and can confidently say they are responsive and professional. Whenever we need access or have any requests related to our services, they are quick to address our concerns, making it easy for us to provide seamless laundry solutions to the building's tenants. Their attentiveness and dedication to keeping the building operations smooth are impressive. read more

Where do I start? Oh yes, Rick & Shpresa are beyond incredible human beings. The day I meet them, I was walking by and the left corner of my eye caught a stunning necklace made with crystals. I turned to look at it & realized such amazing decor on their windows. I mean beautiful crystals. My first impression was, wow a crystal place, let me go in and check them out so, I entered the business and who was there to greet me the one & only Shpresa. Who was peeking in from their desk in the back the one & only Rick. Shpresa so kind asked, how may I help you? Now at this point I saw several desks so I was thrown off, thinking it was a crystal place but I asked her anyway, do you sell crystals? Her response in the most humbling way, we manage over 200 properties. My jaw dropped because I felt like I embarrassed myself, but she quickly made me feel right at home. My god, their office was the most beautiful office I've ever witness in my life! From the art work to all the details, just spectacular. What made my experience even greater is Rick & Shpresa from the moment I've meet them, I literally stop by maybe once or twice a week just to hang out for a few minutes and let me tell you this they receive me with the same energy every single time, with open arms, open heart, open mind and I'm beyond grateful. That's the type of energy they bring to the table. Such beautiful & miraculous people. You can check for yourself their achievements speak for themselves but, it's bigger then that. Their character speaks more volume then any accolades. I clearly see why & how they manage so many properties. I know for sure when the time comes & I own a few more properties, it'll be R.E.M Residential managing it. (FYI, there location in Bronxville, NY) PS - 5 Star Service all around. read more

R.E.M. Residential - Property Management Near Me - New York, New York

We moved into a new building last year, and REM Residential has completely neglected this building. It took months for us to start getting our mail. (Apparently they didn't know they had to register our building with USPS). The building gets broken into all the time because their Carson doorbell app does not work. Then, in November, water started flooding into our apartment from the floorboards every time it rained. The building insisted that there was nothing they could do for months. Finally, after 3 different building managers, building manager Nick was able to resolve the issue. He was the only building manager out of the 5 managers we've had in the past year who was at all helpful. Unfortunately he left before the hole in our wall from checking the pipes was repaired. We alerted the next building manager, Donna, but she was completely unhelpful, and then she was gone. Current building manager, Rosa, does not answer emails or her phone. Nearly a year later we still have a hole in our wall and other damage to the apartment. Our apartment is nice, but this management company is a joke. read more

R.E.M. Residential - Property Management Near Me - New York, New York

I had to leave my apartment due to covid income loss and they were very understanding. I wasnt able to give more than 1 month notice in 2020 when I left and they didnt give me any problems. now 2.5 years later, i'm buying a co-op and needed a letter of referral. i was pleased at how quickly they accomodated me with my request even though i am no longer their tenant. in NYC its uncommon to find landlords and management companies that wont scam or steal. the prices of the units they manage are reasonable and well maintained. i highly recommend renting with them. read more

DO NOT MOVE INTO A REM RESIDENTIAL BUILDING! I asked for extra key fobs to get into my apartment in April just incase we lost what they gave us. It is now September and I have one key fob. my stove broke a month and an half ago and I have not been able to cook since then. I have reached out on numerous occasions and no one has come to fix the stove until yesterday. They finally sent a technician and the only thing wrong is one broken wire I think. I haven't been able to cook for a month and half because of one broken wire. The Carson app also no longer works so if my girlfriend has our ONE fob, I will be locked out of the house until I get home. I've lived in NY for years and REM is definitely the worst management I have experienced. Save yourself the headache. read more

We have been tenants for nearly two years in a flat /building managed by the company. They were always responsive, professional and easy to communicate with. Their website offers convenient and secure online rent payment options, logs and reminders. I would use their services again with no hesitation. read more

My experiences with the REM team have been professional, pleasant, and reliable every time. Highly recommend their management team for your properties, they're knowledgeable and have been in the industry for 20+ years! read more

Shpresa means hope in Albanian. She is the one that answers the phones and directs you to management. You'll be lucky if you call on a day that she is on site. Very professional service. read more

REM Residential is one of the few management companies in NYC that actually gets the job done, for residents and brokers alike. The main point person Albina has been great to work with- always responding promptly, politely, and offering solutions. I can't count how many management companies are difficult to get a response from and when you do, it's rude and short. I would like my building to use REM as we'd have a smoother-running building and happier residents! Can't recommended REM and Albina enough! read more

This property management is amazing. Very helpful, attentive, and really care about their residents!

Violsa in management has been amazing! She always gets back to my emails right away with a solution. Any issue we have is resolved the same day or a company is assigned to repair. I really appreciate their responsiveness! read more

I have been renting with this company for less than a year, and one of their buildings was trying to raise the rent a prohibitive amount for me. They worked with me and advocated on my behalf, and now I'll get to stay for another year in the first apartment I've truly LOVED in the city. I can't say enough great things about them, they saved me so much stress of moving *again*, and I hope even if I have to move in another year, that I can stay in one of their buildings. Don't hesitate to rent from them, they're awesome! read more

R.E.M. Residential Properties are well versed in their profession. They listened to what I wanted and needed and found me a great place to live within my budget. I would highly recommend their services. read more

I do business with R.E.M. Residential and they are great professional people. Also I love the office holidays decorations. read more

R.E.M. Residential - Property Management Near Me - New York, New York

I have been living in New York for 15 years, and as you know how it is to live in NY, I've changed so many apartments. I didn't know how important it was to have a good management company until I met R.E.M. Residential. Before, whenever I had problems, it took forever for other companies to respond; with R.E.M. they ALWAYS respond right away. Very friendly and helpful staff, just go to their office and visit them, and you will know what I mean, you feel like home... Also, Rick & Shpresa are the best and most caring people ever. I am so happy and lucky that I got to meet with them. Live in one of the buildings they manage, and forget the rest. They will take care of everything for you. read more

Definitely is the best menagment company They take care for tenants ,very easy is the communication with them specifically Shpresa Nela she is the best read more

I've been a tenet at an R.E.M. managed building since 1990. They are friendly and available to make sure the building is in the best condition. If anything needs repair the people they have to fix and manage are the best. Plenty of heat, hot water and all utilities up to date. I know if a call is necessary to the office, someone gets back to me immediately. They are warm and generous with their time so that whatever the issue for the call was, they will make sure it's taken care of. I'm always glad when I come back to the building and my apartment....and when I have guests, I'm even extra grateful to R.E.M. because the building is in nice shape and the hallways are attractive....and Edi our super is fantastic. Thanks for making my NYC home a home, R.E.M.! read more

I've lived in NYC for my whole life and this is hands downs the best management company. Rick, Ambra, and Vera are exceptional. They do a great job at handling issues in a timely manner while using highly skilled contractors that deliver quality work. Our super Chris is also amazing and attentive. Thank you for being so good to your renters! read more

The building I have been living in for few years has recently changed management to R.E.M. Residential. I have some issues that were never really fixed from previous management, but since R.E.M. took over I have a total new great experience and contact with the building management, especially with Nina Castro that is very involved, understanding, and willing to help you. Thanks again read more

I rented a great unit from them off Union Square a year ago. They were great to work with, very pleasant & not like most of the ruthless landlords infamous in the City. A human connection...! read more

I just leased an apartment through REM and I am so delighted. Yuliya was my broker and I spoke to Shpreza and everyone was kind, efficient, and professional. What a lucky find! read more

If you decide to work with anyone other than Shpresa, Rick and their team you are working with the wrong team. They are the best of the best! They are professional, humble and they always have your best interest in mind. read more

R.E.M. has a professional, friendly, and caring team. I have dealt with several and they are a phenomenal residential property management company in terms of knowing the rent regulations and compliance matters. It's refreshing that their fees are all in and no hidden fees. As an investor in some uptown properties it's important to have the communication and transparency that I get with Rick and his team. Everyone at the firm is a pleasure to work with. I highly recommend R.E.M. to any owners or investors in NYC. read more

I recently vacated an REM Residential building and now live in another location under another management company. I think I got spoiled with the attentive staff at REM so now I wish I had never moved. When I did vacate, they returned my deposit right away and even though I scratched up some walls they appreciated the tenant I was and didn't even deduct anything. Jimmy, the superintendent, always made us feel safe and was always there when I needed him. When my lease is up I would definitely look to move into another REM building. They rock! read more

REM is the most professional management company I have dealt with as a renter. They are responsive, and reachable by email, phone, or in person. They went the extra mile when I had an issue with a deposit refund check. Thanks especially to Mike, Chandra and Ambra in the office. read more

By far the most professional company I've ever dealt with they truly care about you any situations I've ever had within minutes they get back to you within the day they get the issue resolved the building where I live that they run is completely spotless I don't think you can actually walk in to another building in the city that's this spotless I highly recommend this company thanks again for being so professional read more