**DO NOT USE THIS PLACE!!** These people are not only extreamly rude. They take 4x's longer tham they quote & charge 2x's as much! They take advanatge of people in tough situations. All i needed was for them to unlock my car. The disbatcher said they charge $30 to show up & $35+ depending on what the lock takes. She said they would be out to unlock within 30 mins....2 HOURS LATER...they arrived. let me just point out that this is QUADROUPLE the amount of time they said it would be. About an hour after waiting we decided to call to see what their eta was. In response the disbatch lady said "i will check" then just hung up. No.."let me call u right back" or " hold for a moment" this bitch just hung up. So we called back immediately just to make sure we werent disconected because the call ended so abruptly. This time a man ansewered. He was just as fucking pleasent as the woman. I said "i just was talking to the other gal on the phone & she said she would check, but the phone hung up..? I just want to make sure were being taken care of". He replied with "oh, well when she doesn't answer the phone it just goes to my cell." First of all..whatTheFuck does that even mean??!?! Second of all...he didn't adress my question or concern. After that statement he said, "ya. She's checking on it." THEN HE HUNG UP ON ME TOOOOO. No "thank you", or "goodbye" just *click!* Phone etiquette is NOT a thing with these people. So once they showed up 2hrs later, they then quoted me $138, literally double the amount over the phone. I could understand if it was a difficult lock or if they had to travel far, however their facility was 0.4 miles away from where we were & it took them 1 tool + a total of 3mins to unlock the door. This was such a scam, i feel so increadibly used. This place need to be shut down by the Beter Business Bureau immediately. read more

I needed a deadbolt installed and like the sound of their pledge of low prices and fast response. However, I got neither. The courteous man on the phone gave me a two-hour window later that day and quoted a $29.00 service fee for the visit. When I asked how much the lock and labor would cost, he said the technician would assess the situation and give me a quote. The technician arrived 90 minutes past the end of the two hour window, though he did call and was apologetic. When he finally arrived, he wanted to charge me triple the retail price of the locks, and close to $200 an hour to install. I protested and he lowered the price significantly. This, according to the technician, is how they do business. He said, "We start high and then work with you." He did good work and was perfectly courteous but the whole experience was like buying a used car. I won't use them again. read more

I would never use this company again. I had the worst experience from start to finish. I actually received their phone number from my insurance company, which is somewhat alarming now. When I called to set up the appt., the lady who answered the phone was not exactly pleasant, but we got the appt. set up. I needed to have a key made for my car. When the technicians arrived, they had two cars and 3 people. The first day they couldn't get the key to work. They seemed fine that day and said they needed to track down a different key and have it programmed. I said okay and they made me pay a partial payment for the work they had done. The technician never called me the following day. So when I called and finally spoke with the technician the following day, they said they couldn't find a key that would work. Finally they told me they found a key and told me they'd be at my house at 10:00 the next day. They did not arrive until after the noon hour with no explanation as to why. The key they received from the dealer was not programming correctly so they told me that I owed them $325 for the work they had done and gave me nothing. They told me I would have to have my car towed to the dealership to have a key made and programmed. I refused to pay that fee as I had no finished product from them. I spoke to someone at the Nissan dealership who instructed me not to pay them that amount as they did not do anything to give me what I needed. I told the technician that and the technician proceeded to call me several bad names that I am too embarrassed to even write out and sped off in his truck. It was by far the worst experience with a company in my life. The technician also had a child in the car who heard his profanity towards me that he was yelling in the street. Extremely unprofessional. If you ever have a female call you and then two cars show up to "make you a key" that actually works, be extremely cautious. I think they were scam artists and they got away with a little bit of my money, but not much. Beware of this company and the technician Shawn. read more