I took my net book in 'cause the screen was black and wasn't turning on. I picked up my net book and specifically asked the guy if it was working and his snarky response was, "If It Wasn't Working why would I give it back?" Okay fair enough, I realize that it was a stupid question to ask, however, still didn't warrant a snarky response. I took it home and guess what....it didn't work, therefore, had to take it all the way back again. What the issue was: The net book would fire up, it would take a long time for the windows screen to appear and then it would go black again. They told me that it was a problem with my screen, however, after the looked into it they said it had nothing to do with my screen but instead did some software upgrades and changes. After I reported that it didn't work they said, "Oh it's your hard drive." So why the hell wouldn't you check that in the first place? They charged me $50 for the software service and now I have to pay for the hard drive issue? For the record my lap top is under 5 years, therefore, I shouldn't be having these issues. read more

Been helped by DC hospital a few times over the 15 years they have been around ., knowledgable staff good turn around and great selection of parts and accessories . read more

My iMac died and I wanted to make a change to Windows 8. I shopped around different places, including the big box stores, and NCIX, and settled on DC Computer Hospital. Martin and his team did a great job figuring out what hardware I needed based on the tasks I want to accomplish with my home system, (editing home videos, working with photos, playing some games), and helped me to determine where to spend money, and where to save. My system was built on time, and Martin even helped me carry it out to my car! I feel I made an informed purchase, and got great value for my money. I have recommended DC to others, and would do business with them again. read more

Good experience! I took my computer to 2 big stores nearby, waste few hundred dollars but still lost my years of important files and photos which I did not have a backup copy. A friend told me to try this store which is couple streets from me. It seems to me these guys know what they are doing, got all my files back for half of the cost I paid the other stores. When I found out still missing all emails from my Outlook, I was told to take it back with my Office disks, they put all the contacts and emails back for no extra charge. Very friendly and good service. Highly Recommend! read more

I've been dealing with DC Computer since they opened their shop in Port Coquitlam. I've tried a couple of other places to compare and I will never leave DC Computers. Their knowledge is second to none, their prices are excellent and the personal service you get just makes the experience with them all the better. I recommend them to anyone interested in quality work with quality people. read more

I have purchased 2 computers recently from DC Computer Hospital, and have had my share of virus' along the way. I have found DC to be very helpful, and courteous in sales and services. They have been in business over 15 years, and that does say something for them. As with all computer systems, annoying problems can happen, most times it can be diagnosed and fixed easily...other times...yuk! Personally I will continue to buy and service my computer systems from DC Computer Hospital, as I find them very competitive and helpful. read more

I took my dead laptop in for data retrieval. I told the tech i wanted my pictures and music backed up. He told me he could back it up to a flash drive + labour or he could just put my hard drive into an external case and i would have all my data. It took him about 10 minutes and he tested it to make sure it worked. Only charged me $25 for the case. Awesome!! Got all my pictures. Now I use the external hard drive as a backup. read more

I have had two computer worked on by this company. I have been very pleased with their work. I took one in that was not letting me go on the internet. I was given a price and told that if it was going to be more than they quoted I would be called. A few days later I got a call that it was ready. Took it home and was able to get on the internet again. Everyone in our home was connected again. The second one was very slow and took forever going to some websites. This time a fellow from behind the counter took the computer to a shelf on the side, connected the wires and I showed him what was happening. He said it probably had a virus or something. He said it would take a few days to fix because they were very busy. When I got a call from them, that it was ready, I was told that they added a free program to help stop some stuff from getting on the computer. When I got it home it was just like new. I would recommend this company. read more

This is the worst place I could have taken my computer. I took it in full of viruses and told them my itunes was not working. I get it back a WEEK later and it is still REALLY slow. Try to get on to itunes. No luck.. Called them and the guy who worked on it went for lunch and would call me back. Did not. Called again on Monday and was told to bring it back in. Wednesday I have to call AGAIN to follow up and the guy says oh now I have a video card failure(what that has to do with itunes I don't know) and he has one he can sell me cheap. I said no it will be free as you said my computer was fixed after I paid you $100 the first time. Now it's not ready till Saturday. I pick it up and a different guy is there. I ask him to try the itunes in front of me. It took 10 plus minutes for my computer to boot and another 15 for the itunes to load. Guy sayds "lady you have to be patient". Really, it never took anywhere near this long before. It FINALLY comes up. I told him it doesn't do that at home and he says "Well I cant help what happens at your house - not my fault." Great customer service. Also the the old hippie dude is very combative with customers. Anyway guys says your computer is good as new. No problems now. i ask what is the best type of virus protection and am told - none really - not to bother as the viruses just get around it anyway. Or do you just want to me to bring in my computer all the time. What computer tech tells you not to have virus protection??? I get it home and it takes forever to boot up and the the CPU makes this continual clicking noise that it never made before. I call them and they say I must thave hit it somewhere on the way home - um no. They say it's ok. Still takes FOREVER to boot up and load itunes - it used to come right up. Then one day the next week I get the blue screen of death and a message saying "hard drive failure is imminent". Very suspicious when I was told my computer was fine. I won't bother calling them - probably say not their fault. DO NOT ever go here, they have NO CLUE about computers and TERRIBLE customer service. read more

I made the mistake of taking my lap top to DC for what I believed to be a virus/malware issue I paid $135 and waited a week. I brought the computer home only to have the problem persisting. I took it back and was accused of uninstalling the Adblock program they had installed to address the issue I was apparently having with game pop up windows I had not uninstalled anything. In any event, they installed the Adblock again without charge and after several days, I picked the computer up only to find the problem was still there! I didn't even bother going back to these guys. It is painfully obvious that they have no clue what they are doing I ended up googling the issue and I found a solution for the problem on You Tube and fixed it myself I could have saved myself $135 had i thought to do this beforehand. Learn from my lesson, save your money and time and do not go to this place! read more

Awful service. My computer crashed and would not start, and after 2 and a half weeks in their care it worked for a grand total of 5 minutes before it broke again. Frustrated I went to another repair shop that was a little more expensive but more reliable and found out that the "fixes" they used were not exactly how they described them and involved adding cheaper components rather than removing and replacing faulty parts. I was going to just ignore their initial failings until I discovered this. If you have other options I would suggest saving your self the headaches. read more

Having bought a so-so system from DC a couple of years ago for the kids and used their services for minor things in the past, I was very disappointed, and p-o'd at what they attempted the last time I was there. I took in an HP netbook, because it had gotten flaky, wouldn't boot up, stalled out, generally became unuseable. I was charged $60 for an analysis of what was wrong. Okay, fair enough. I was told the hard drive was bad and "RAM needs work." I was told I needed to replace the hard drive and re-install windows, set up all drivers and updates, anti-virus, etc. As the price was in the $300 range I decided to have another look at it myself. I took it home and the diagnostics on the computer could not find any bad sectors on the hard drive. I ran the AVG anti-virus program on it, which found a trojan virus, which it removed. I then took a lot of stuff off the hard drive by going into DOS, then did a system recovery (the OS is Windows 7.) When it was all done and it had re-installed Windows, or fixed Windows, whatever it does, everything worked fine. Nothing wrong. The point is, though, that I--no kind of computer expert--fixed my computer by myself, but DC Hospital, supposedly computer experts, couldn't or wouldn't. Either DC is incompetent, or they tried to play me for a sucker. I won't be going there again. read more