If I could give this place zero stars I would. They are rude and overcharged me by more than $100.
I was a satisfied customer for 2-3 years. To get my 2017 taxes done (in Feb 2018), I went in as usual. First off, there was a mix up with my appt and the lady (Stacy) was not even there. I waited about 15 minutes and she finally strolled in with a cup of coffee. She was told I was waiting on her.....she went to her office and I was called in a few minutes later. (I had dropped off my paperwork the week prior).
When I was called in, she was typing on the computer, working on my stuff. No apology for the mix up, no nothing. She did my taxes right in front of me while I waited. It was another 15-20 minutes. The whole reason I drop them off beforehand is so I don't have to wait.....still no apology for the appt mixup.
After she is done she charged me $321.30 to do my taxes. It seemed way higher than usual but I was late for work so I paid it and left. Still no apology for wasting my time.
As I have resolved to do my own taxes this year due to last years problem, I pull out my tax forms from 2017. I discover the tax preparation fees listed on my tax forms is $209. NOT 321.30. So where is the extra $100 I paid for rude service. They overcharged me and didn't even deduct it correctly. I am DONE with this place and will be warning my friends away from D. Earls tax service. read more