I was member since the club opened-I had melanoma & had to put membership on hold-manager did not…read morerelate it would only be for 3 months . I had to have more melanoma cut out and then realized I had my membership automatically renewed and charged for 3 months while still recovering. I called Planet Fitness and was told I had to come in-the gym was closed for renovation. Still being charged I called multiple times-I didn't want to cancel just refunded the monthly charges. I sent multiple emails to Mason and corporate. Corporate responded I had to contact Mason-still no response-now there is a new manager who gave me email of his boss-who is not part of franchise-his boss Josh has not called me. I went to cancel just so monthly fees would stop and was told I would be charged for this month because I was 3 days too late. Because a debit card is the only acceptable payment for Planet Fitness I have no way to get my money refunded This is criminal and I never thought I could be scammed like this

Planet Fitness doesn't exactly have a stellar reputation, and most people straight up told me not…read moreto give them my money. I ignored the warnings and for the first year or two, this location proved everyone wrong. It was welcoming, clean, and genuinely enjoyable. The staff were fantastic, and the general manager, Lorette, was exceptional: accommodating, kind, professional, and clearly invested in creating a positive environment. Then corporate energy showed up. Over the last 4-5 months, this gym has taken a sharp turn downhill. Whoever is calling the shots above the GM level seems determined to dismantle everything that actually worked. Great, experienced staff were pushed out and replaced with undertrained, disengaged employees, and the entire vibe shifted from friendly and community-oriented to cold and transactional. The few long-term employees who remain deserve medals. They're basically holding together a shipwreck with good attitudes and professionalism, and it's obvious they care--despite leadership making their jobs harder than necessary. The newest round of hires gives some hope, but let's be real: hope doesn't fix bad leadership. If the people in charge continue prioritizing numbers over people, this gym is going to lose what made it special. Corporate may not notice from their offices, but members do and many of us won't stick around forever.

Great gym! I do…read morepersonal training twice a week. I was in a bad automobile accident a few months ago. Unfortunately I was hit by a drunk driver. I recently finished physical therapy. And was given the ok to start working out again. Despite my injuries. My personal trainer Alyssa is fantastic. Knowledgeable and so helpful. Great personality. A goal of a workout is for one to be challenged. I can count on her to do just that. She is helping me regain my strength and confidence. Cannot thank her enough!

Love it! This gym has a great selection of fitness classes and amenities such as a steam room and…read moresauna. Additionally, the membership is included in my AARP Medina- plan. The hours included with the medigap plan are limited to mornings and early afternoons Monday through Friday and late afternoons on the weekend. But those are better hours anyway. It's not as busy and it's easier to access equipment.

Cancelling a membership here has been an absolute nightmare. I've followed every instruction…read morethey've given me, and I'm still getting billed months later. Communication is inconsistent, promises aren't followed through, and the burden is always on the customer to fix their mistakes. It feels like they make it as hard as possible to stop billing your account: which says a lot about how they value their members when they want to cancel. It's in the breakup that a gym's true character is shown, and this place failed the test. Trying to end my membership turned into a dragged‑out, confusing mess of "we'll take care of it" followed by more surprise charges. It shouldn't be this hard to leave a business you no longer want to be with.

I signed up for a membership, after my first visit I decided it wasn't for me and decided to stay…read morewith planet fitness. I talked to kaylin and confirmed that I sent a letter to cancel my membership and to stop taking money off my card and she said she would freeze my account so it did not happen again. Well it kept happening over and over...five and six times a day. Everytime it would decline I was charged. I sent an email to the General Manager...Cody...and he never replied. This was very unprofessional. I am now forced to file a police report and go to court which will cost me more money upfront... I am not letting this go...it is no longer about the money, but about putting a business on notice, that I will not allow them to take money from me and get away with it. There will be a penalty for their criminal behavior. TJA

Really nice setting, good outdoor grill and nice people. The night we were there, Mario played…read moreguitar and sang, and Steve (Owner) joined him on stage for a couple songs!

Excellent club for tennis both indoor and outdoor. Staff is excellent and very accommodating…read more Everything is clean and welcoming. Pool is fun and has lap lanes, diving boards and a slide! Outdoor and indoor cafe make this feel exclusive. Super nice staff...can't say enough.

I love this gym!!! It is for every body, wherever you are in your fitness journey!! I do personal…read moretraining twice a week with Luis, I spin with Cheryl twice a week and I will do a team training class or do some cardio in the movie theater room! I also take advantage of the tanning booth and sauna!! Personal training with Luis is awesome! He tailors my workouts to my strengths and pushes me to be better! Cheryl's spin classes are the absolute best! She takes the time to know all of us personally and challenges us to be the best versions of ourselves! Her music is so much fun too!!! This is the gym for every person that wants to be serious about their workouts and health without worrying about creeps hitting on you!

For the most part this is a great place to workout. There are plenty of machines, weight benches,…read moretreadmills, and elliptical machines. Most of the staff are helpful if you have questions and a few even will walk around and help if your technique could be improved. The downside is that if anything is broken, it may stay broken for months.

Great smaller/private gym. Very supportive atmosphere. All body types, shapes, and ages. Awesome…read moretrainers. I've tried to go it alone, and I always return!

I've had nothing but positive experiences with Mike and his staff. FSF has changed my life habits…read morefor the better. The facilities are great, with a full gym, indoor turf area, a cardio room, lockers, and showers. There are also many classes available so you can change things up. All in all, an excellent place to help you facilitate a healthy lifestyle.

Family members since July. Obviously known for tennis, but a great place for the whole family…read more Outdoor pool for summer was great. Indoor pool has multiple lanes, aqua aerobics and hot tub. Gym equipment is my thing and trainers to boot. Locker room is nice, shower, steam room. Need a snack...they got that too. Comes in handy when you forget your water or workout too hard and need a snack. Front desk crowd is awesome. Glad we landed here.

Great tennis club with many other amenities. I'm not a member just a visitor for a youth tennis…read moretournament. I just wanted to comment on the courts and up keep of the club. Nice courts and clean location. I never mind visiting this place.

First time rock climbing at a real place. Very professional. The moment we walked in we were…read moregreeted by the staff and taken on a detailed tour and initiation. We learned all the safety and got strapped up with equipment. Very beginner friendly. But it's scary. There's a variety of courses, a couple beginner ones. They are very tall. The straps feel safe as well, for a split second as you're climbing, the slack needs to catch up, so you feel like nothing is holding you up. Phew. Don't look down lol but the decent from any point is safe with the cables. Trusting them is half the battle but once you're at the top you don't have much choice, that didn't stop me from pulling on the harness after every step lol. Multiple courses, one room with the harness and one without for free climbing, even though the free climbing is only like 10 ft tall (also I think it's called bouldering) it was still fun to try to strategically climb them without cheating. The climb to the top was rewarding on the big harness climbs. Your forearms will be worn out tho! Shout out the staff for being friendly and supportive.

Always clean and safe- two things that really matter in a climbing facility. Staff has always been…read moreso great, we even committed to a membership after the first visit. Kiddo loves to come burn some energy for a few hours- staff made sure we were confident with the entire facility and holsters before setting us loose. Great place, highly recommend for a work out. Coffee, snacks, merch for purchase.

Hotworx provides an amazing experience for detox coupled with strength training. Yes, the required…read moreequipment will cost extra, however, maintaining good health is cheaper than going to the doctor's office. The weight section provides additional strength training options or a break between sessions. After intense sweating that's good for the body and weight lifting- I feel ready to start my day.

I switched from planet fitness and I love Hotworx! 24/7 access, the door locks so you feel safe and…read moremost importantly the workouts make you feel brand new. You sweat out all of the toxins and feel like a brand new person every time. I also love the weights in the back so I can mix strength training with the sauna workouts!

A friend wanted to workout together and invited me to Megan's boot camp. Since the first session…read morewas free and I'm known for going to any studio that will have me, I was all in! We warmed up on the treadmills and then since there were 6 of us, Megan set up six stations/exercise for 1 minute of work and we did this two times. Then, she set up a second round. We finished with ab work. During this time, there was only one other trainer working with one person and they finished before we were done. It was a fast and fun workout that wasn't boring. My fear with boot camps is it is a way for trainers to be lazy and just throw out some dumb bells and jump rope and say have at it for X minutes. If I wanted to do that, I'd go to my garage with a workout I found on Pinterest. This workout used sandbags, plyo boxes, medicine balls, resistance bands, TRX, bosu and the usual jump ropes, dumb bells and mat floor work. If you're looking for a place north of 275 for small group personal training-type workouts, check out this place.

I've worked out at this gym since 2013 and over the past year have been attending bootcamp classes,…read moresemi-private/private personal training sessions with Megan. Megan works with my schedule and is flexible with her schedule as well. She learned what my goals are and tailors workouts to meet them even in bootcamp and semi-private settings. She is very personable and easy going to get along with. Even when I complain! As a single mother I have my 9 year old daughter with me almost every workout and Megan has even entertained my her and has sparked such an interest in her to get fit and grow strong! Megan has helped me transform my body into something I love! I'm leaner and stronger and I surprise myself every session with how much better I'm getting due to her guidance and expertise. Needless to say, if you're looking for a personal trainer or gym, or you are on the fence, definitely check her out at Custom Physiques. Plus the gym is private and never overcrowded. It has been one of the best investments I've ever made!