I returned to Florida last fall to finally settle into retirement. I was shopping next door to the…read moreTobacco Depot (TD) and thought I'd see if they had snuff at a decent price as it is triple the price I was paying in Virginia! I was greeted with a "Welcome to Tobacco Depot" by George Robbins. He was professional, courteous, and knowledgeable of all things "tobacco!" I explained my price-shock coming from Virginia and he educated me on the pricing advantages of buying in tubs/bulk to mitigate the higher per can prices. He offered insight on the different brands, and I actually decided to try a different brand for the first time in 10+yrs! I found the new brand to have a better flavor/feel and began buying it by the tub/bulk, lowering my per can price dramatically! I initiated a membership with the new brand and began using their mobile app to access their coupons. I was able to order coupons by mail, but the electronic coupons wouldn't scan at the register. I went to TD in the evening and learned this from the female cashier who told me if it doesn't scan, then it can't be used for the purchase. I made an inquiry with the brand, and was told many retailers don't have scanners, and manually enter the coupon. During my next visit I explained this to the same female cashier who said she didn't know anything about manually entering coupons. I also asked her about the discount marked on the shelf for my purchase as I didn't see the discount deduction on my receipt. She suggested I come in, and speak with the manager for a solution/answer to both questions. I met with George Robbins with a frustrated attitude, as I felt I didn't receive the electronic and store discounts from the female cashier. Mr. Robbins listened to my complaints and offered clear explanations for each. The paper coupons could be serviced by the female cashier, the electronic coupons that didn't scan could be overridden by him as the manager, and the shelf discount was integrated into a lower shelf price therefore not a line item on my receipt! His calm and professional interaction with me was refreshing as all my issues were answered and resolved instantly. I highly recommend this Tobacco Depot, and George Robbins, for anyone's tobacco needs as Mr. Robbins has the knowledge and demeanor to truly deliver the best product and service for your unique tobacco need!

Amazing store with the most genuine nice staff. Always helpful and dare I say happy. Stopped in…read moretonight and met Karen-(please let me have got name right), glad I did. She introduced me to the Raz units and I bought 2!! It's a good feeling when people are helpful just to be helpful. Made my day!

I love coming to get my pre rolls from u guys always good selection. N definitely getting my vapes…read morefrom you guys so convenient n shout out to Jared for always making my visit pleasent

I checked this place out on my visit from California and the owner of the shop was a nice guy and…read morehe showed me their wide selection of vapes. He even told me about the vapes that California doesn't have. I ended up buying two vapes, one that I've never seen before and one of my regulars. Great value compared to Los Angeles.

This is nothing more than a paraphernalia store, if you're looking for a real tobacconist don't…read morewaste your time here. I asked for rolling papers, cigarette filters, a cigarette roller and cigarette tobacco. The man behind the counter sold me tips instead of filters, which do not filter smoke because they're hollow, additionally they were the wrong size. He also sold me 2 of the wrong type of rolling paper and 2 bags of pipe tobacco which is different from cigarette tobacco. I didn't realize the differences till I got home. I only opened one bag and noticed it was wrong. The next morning I tried to return all of the products and was met with the most horrible customer service experience of my life. He immediately got angry and took on an aggressive tone, was condescending, told me something along the lines of "This isn't Walmart, we don't do returns here.". It was the most horrible behavior and attitude I've ever seen from a store clerk. I definitely will not be coming back here, ever again.

If you are going to own a store at least have the balls to claim ownership of the store you own…read more Needs better selection of products. Lousy display of products. Offer more information on Florida medical marijuana and you may receive more business.

First time was the other day my fiancé and I got a nice glass piece and it was almost half the…read moreprice of the other shop we had checked out for the same thing. Sam was super cool and helpful and he is ultimately the reason we will be back and doing steady business here!

Friendly, knowledgeable and great customer service. They answered all my questions and made me want…read moreto go back sooner.

I love this store. Omar was sweet and honest in regards to the flavors. I'm obsessed with the geek…read morebars. Only get the big ones because it looks like there's an astrology type of a display on your vape.... Is Connor absolute shit at 6 PM or four in the morning. He knows background and vape technology, and also the other technical backgrounds of the business.

Cool place. First time stopping by. Remi was really polite. I think best part about this store is…read morethe variety of hemp and cbd products

A good selection of hemp wraps and the staff are a bunch of ladies who are all very friendly. Easy…read moreparking

kennedy was amazing! she helped me find a new flavor vape (i stick to the same 4 flavors) she was…read moresuper friendly and started up a conversation like we've been friends for years. i felt like a regular upon entering the establishment. 10/10. If you go, go on her shift. very professional, and extremely knowledgeable about everything.