It's wild to me that I am here writing a review about a bad experience from 10 months ago that I…read morethought was handled, but has actually come back to haunt me. In June of 2023 I called a contacted Acme through Yelp because I had filled out a "project" request. The request was to unlock a residential doorknob of a basement for a property that I managed. I spoke with Acme on the phone to set up a time for them to come out, at which time they gave me a quote for changing the lock. When the person arrived to change it (Mike), he was unable to get the lock opened and said it would have to be completely removed and replaced with a new lock (after, we were able to contact another locksmith who came out and successfully unlocked the doorknob). This was going to take the visit up to over $300 if they provided a lock. I consulted with the person I managed the property for and they wanted me to buy a lock instead of the using one Acme offered due to the price and inability to complete the job. When I informed Mike of this, he became very short and irritated, asking how long it was going to take, and was very inflexible. I once again consulted with the property manager, and due to the unprofessionalism of Mike, and how much the cost had gone up from the initial quote, he decided not to continue the service with Acme. The property owner contacted Acme, who were apologetic, stated we would not have to pay for the service, said they were "grateful" that I did not write a review of my experience. Now here we are, 10 months later and this week I receive a call from Acme. They said they were "clearing some files," found my invoice and were going to send it to me. This invoice was a $175 charge for a visit and labor fee. They also charge an additional 3% processing fee for payments after 10 days of the invoice. I was never informed of a trip fee that would be charged prior to the visit, or that it was expected to be cash on delivery of service. This is something I assumed would have been established when they gave me the quote. I can adamantly say I do not recommend Acme for locksmith services. The inflexibility of the person who came out to complete the work, the lack of transparency with the charges prior to the visit, and the fact that 10 months later they are now trying to charge me $175 speaks to the lack of integrity within the company.

Went to get lock fixed only to find that this ache at 815 Madison looks like it's permanently…read moreclosed.

I needed 2 deadbolt and handle sets installed as well as all my doors rekeyed and Alan did a…read morefantastic job at a fair price. And he did a thorough and high quality job. Alan is a professional and a very personable person. I would recommend Advance Lock Service, and Alan to anyone requiring lock services

Very responsive to phone calls, quick scheduling and showed up on time. Allen was very…read moreknowledgeable and polite, changed out doorknobs and deadbolts quickly. They do have an actual office in the Burlington/Florence area, in business there for generations. Highly recommend, reasonable too.!

Fast response excellent service...n cheapest around ....professional knew exactly the safest way inread more

Destroyed my car key fob. I bought a new one online and Magic Locksmith programmed it for my car in…read morea jiff at a rate I was very happy with. Would recommend 100%!

They had the key I needed. I was in and out in 15 minutes. The key cost me 5 bucks. Other places…read morewanted 11.

Stopped by Bonded Lock today to have a new lock rekeyed and to get several different keys cut. This…read morewas our first time doing business with them, and we were thoroughly impressed. Every staff member we interacted with was professional, knowledgeable, approachable, and genuinely welcoming. Our work order was handled quickly and efficiently--no muss, no fuss. It's rare to find such excellent customer service these days, and Bonded Lock delivered. We'll definitely be returning for any future locksmith needs and won't hesitate to recommend them to friends and family. Thank you, Bonded Lock, for an outstanding experience!

They were very prompt and professional. They made and programed my car key in about 10 minutes…read more Definitely recommend!

best quality, they went over and beyond on the service to help me. needed a key for my car he came…read morethere right away made it so quick and professionaly also fixed my door lock for free.