Much improved!!! Good food and service Building appearance updated Drive through windows sparkling clean which is an indication of cleanliness of entire business! I'll be back read more

They started out fine but recently it's been one issue after another. This time I had delivery and they left out the drink, the sauce, and they've stopped putting bacon on the salad but there's zero mention of that anywhere. They also never give me the croutons. Makes for one very boring salad. You have to call the actual location to request a refund and conveniently, they don't answer the phone. Also I would assume the owner is MAGA because when we go inside, fox news is playing on every tv. I liked the convenience of how close they are located to us, but we won't be ordering there anymore. It isn't worth it. read more

Definitely no personality hires here. At the drive thru first girl basically says what do you want (piercings and chill sweater), second window girl was worse, opened window and just handed the ice cream over without a word. If you hate your job and people that much maybe try something else. Please reach these young people the minimum of customer service skills such as hello and thanks. read more

I don't understand why the store stays locked. Customers knocking on the door and the employees ignore them. Not sure if this is a daily thing but. Many people tell me they can't get in the store either. The drive thru will be full and you can't go inside . read more

Absolute worst Dairy Queen in Decatur. We have went there multiple times to sit through a drive through to be told they are no longer taking food orders in the morning afternoon and now at 740 PM one day the lobby is open one day it's closed the workers have a horrible attitude and the place needs to fire every employee/manager and start over. Tonight they lost our business and we live close and would try to go often. read more

Good food. Never had bad service at this location. Convenient location for me. Pleasant employees and excellent deserts.

Service is ok at best. They have seemed to have issues keeping employees as of lately. But in these times you can't really base that on any review right now. The good: Hands down, flamethrower is one of the best burgers out there. Not even on the same level as any other "fast food" joint. I always get mine with extra pickle which I feel adds to the flavor and juiciness. The ice cream is a "hits the spot" style of custard. You won't get this texture from anywhere else. I feel with the employee shortage, those that are there try. That makes a world of difference. You don't see employees goofing around or on their phones. The bad: The almighty Blizzard is usually one of the most disappointing items on the menu. Unfortunately the employees rarely get the candy spread throughout the cup and you're usually left with a "cup-o-ice cream" Other than the flamethrower, I feel most other items on the menu are mediocre. The tenders are tenders and the hot dogs are hot dogs. This has changed recently for some reason because I vaguely remember the tenders coming dosed in sauce and the hot dogs being near ballpark size All in all, most items on the menu are worth it except the Blizzard. I don't like paying the extra money for a half cup of candy and half cup of ice cream. The employees at this location appear to try and legitimately care about good service and take care of the customers. If there were more stand out items on the menu such as the flamethrower and had the Blizzard not been a sigh of disappointment the last few times I got it, this would easily be a 4 star rating. read more

I eat fast food from all chains here in Decatur. The occasional is one thing but guys, This dairy queen makes me have food poisoning every time. Without a doubt. I get sick when I eat your food not just a stomach ache. No legit food poisoning. I just know not to go here. Last experience was just last week ordering biscuits and gravy and I felt terrible. Once I get sick I feel better though. I wish something was closer to me that opens early and had drive thru. read more

Honestly the worst Dairy Queen I've been to, during the month of December I have had all my orders back, guess ordering a plain cheeseburger is so hard for them, then staff always has an attitude when you do.. Definitely will not be returning read more

Went to dq tonight. Order the new chicken strips with onion rings with a drink and also order just the popcorn shrimp by itself. Get to the first window and they told me it was 22 dollars and some change. I questioned it and the person at the window, which the persons name is teagan, and all they had to say was "yup that's right". So I paid for it and saw that he charged me for the popcorn shrimp basket. When I got to the second window I asked the next person if I can talk to the manager. All they did was hand me my drink and shut the window. Came back with my food and all they said was have a good night. This location has gone down hill for the longest time. The employees do not give a crap about the service anymore. They for sure do not deserve 15 dollars an hour! read more

When I arrived, I noticed many cars in drive thru. Thought it might be quicker to go inside. One couple ahead of me, so I ordered 2 blizzards to go. While I was waiting, it started to fill up inside to order. There was one person taking orders and several young kids working. The person taking orders appeared to be the manager on duty. She was getting the workers to work. Making sure orders were complete which apparently was not easy. Orders weren't right. I waited 20 minutes for my blizzards. When I got home and opened them, there were huge chunks of soft butterfinger. Nasty tasting. The kid had not made them correctly. I noticed also he liked running his hands through his hair. This is not first unacceptable experience at that store but it is the last. read more

Absolutely horrible, filthy and unorganized. They do have plenty of time to grab ass and laugh while screwing up the orders.

By far the worst DQ I have ever been to they screwed up our order and said they were out of chocolate ice cream.... aren't you known for your ice cream DQ? When I got home the chicken strip looked more like chicken nuggets and we're cold as ice. I live 3min away from this DQ there is no way that they should get that cold. read more

Went there after we tried to go to Baskin Robbins (which is a TOTAL rip-off!!!) and were very pleased with the restauraunt and service. Loved the hotdogs!! We will be back :) read more

This is by far the worst Dairy Queen I've been to the staff there and manager don't even know how to make a article rush and I waited 20 minutes for one in the lobby read more

Terrible DQ! During day they are ok, at night they fall apart. For some reason they can NEVER get my husband s order right! Worst place ever! read more

This is the worst DQ I've ever been too. They have been out of chocolate ice cream every time I've been there for the last 3 months...surprising because its a fucking ice cream store!!! They also issued me a gift card and then when I went to use it they said it was invalid and had a $0 balance. I contacted customer support via the website with no end result. I will not be back. Unfortunately the owner of the Decatur DQ owns multiple, so it's inconvenient to drive out of my way to avoid these Dairy Queens. I hope that the store really turns it around, but I'm not hopeful and have accepted my loss of the gift card. read more

It is only because this store's rating is 5 on here that I write my first review on Yelp. This is not only a exaggeration of the highest caliber, it's just plain untrue. I say this because I live by this location and also because it's the only fast food nearby, so I have returned for bad meal after bad meal. Always thinking, maybe it was just last time and it'll be okay now. This is not the case and I will list only a few experiences. First off the root of the problem could be that the majority of workers (besides maybe 5?) are super young teenage girls with bad attitudes and poor work ethic. Every night shift I visit, there is always some rude girl there to not smile at me as she takes the money and offer nothing in return other then removing the money from my hand and giving me poor quality food in return. This includes getting my dry and burnt burgers with missing toppings or the patties sticking out into the paper and folded underneath my bun, my always cold fries, my sour milk shakes, or walking in to watch the young girls eat in the back and out of the fry warmer!! After receiving my shake and wife's blizzard sour the other night I decided I had better not get an ice cream cake for mother's day because it was probably bad. It worked out because I went to Kroger's down the road and got the ingredients to make one for cheaper! Now I could be wrong, it could be that they just don't clean the soft serve equipment effectively and i was just tasting the ice cream from another night. I don't know. However receiving pancakes that are too hard to cut with a plastic knife and biscuits and gravy that are stacked on the side of the container into a mush is unacceptable. I picked up biscuits and gravy on one occasion 2 weeks ago and checked the bag as soon as it entered my car to find the entire contents of my styro-foam container in the bottom of my bag with my hash brown floating like a raft. I immediately returned the food right back through the window. My favorite part was when a girl who didn't know what I was doing was rude to me after asking why I was waiting and then not being apologized to by the original cashier who proceeded to stick the remade food into my hands and go back to doing what she was doing. Today i purchased the same meal with inedible pancakes and congealed slop biscuits and gravy. Okay that pretty much sums up my review; In saying all of this I know it's fast food and it's of a cheaper quality so it's common place to think that one should expect less. Fair enough, but this is our food, that we pay for, that we put into our bodies to process. Shouldn't there be some sort of standard set by the owner Mike or the corporation? I say either of them because it's blatantly obvious that very few, if any of the employees at this store have a personal set of standards that they hold themselves to. I highly suggest that no one eats here until some serious changes are made. read more

Worst DQ in USA - no chocolate ice cream! "Our machine is broken" it's been broken at least the last 4 months - so spend a few buck and get a machine that let's you staff serve what the customers order - not what you make the most money on. Never going back. read more

I went through the drive thru and the window person was friendly and made sure our order was correct. This DQ is further from my home but I will be back to this one! read more

WORST DQ IN TOWN! My boyfriend and I have the DQ app where you can get good deals, however, they expire 15min after you click to redeem the code. We both clicked redeem the moment we walked into the door. There was one couple in front of us in line, should be plenty of time for us to use our coupons, WE WERE WRONG. After the couple in front of us ordered the lady working disappeared. The line behind us grew to at least 8 different orders. Not one worker seemed to care or show a sense of urgency. When she finally reappeared, my bf let me order mine first, so my coupon was still good. By the time the worker got to my boyfriend his coupon expired and she wouldn't let him use it. After speaking with the manager she allowed him to redeem it. That is why I gave them one star. After my bf finally ordered his we had to wait another 10 minutes before he received it. They were both SMALL blizzards!! Mine was melted before he got his! We waited a total of 25-30 min for TWO SMALL BLIZZARDS, never did we receive a sorry for your wait. Customer service here is NOT a priority.. do not go to this DQ, drive the extra 5-10min to the other location. read more

friendliest cashiers i've ever spoken to. loved the food. quality ice cream. will come back.