Gonna go out on a limb here and speculate that they're not giving their employees enough training. I ordered a burger combo; my wife & daughter ordered Blizzards. After quite a while, two cups were set on a counter. Ours? Surely if so, they'd let us know. A lot more time went by. They brought my burger combo. No comment about the rest of our order. So my daughter goes and peeks in the cups, and yep, they were the ordered Blizzards. It took us nearly an hour to get in and out, and we didn't mess around at all because people were expecting us. To be fair, the food was pretty good. Couple it with, say, being friendly, working quickly, and letting people know when their orders are ready, and you'd really have something! read more

Dairy Queen Grill & Chill - The Menu - Ice Cream & Frozen Yogurt Near Me - Worthington, Minnesota

I walked into Dairy Queen expecting ice cream. Rookie mistake. I ordered a Blizzard, and by the time I got it, I had aged enough to qualify for retirement benefits. The burger looked like it had lost a fight with a steamroller, and the fries had all the warmth and personality of a tax form. The dining room was somehow both freezing cold and sticky at the same time, a scientific achievement that should probably be studied. The only thing that moved quickly was my desire to leave. On the bright side, I finally understand what people mean when they say "lower your expectations." Dairy Queen turned it into an art form. Would I come back? Only if I got lost and every other restaurant on Earth mysteriously vanished. read more

Service was awful. Didn't understand what I wanted, threw change at me. If you don't like your job, leave. We don't want to deal with these rude people, either! read more

I went there an the food was way over cooked an the employees were rude as can be calling me a fucking idiot wen I went an complained about the food being over cooked an it was dirty as can be in the restaurant an the tables were dirty read more

This is not the first time I've been disappointed but this is the last time I will be eating here. Every single time I'm waiting 20 minutes for a salad. Yeah... a salad. I ordered a salad at 1:35 for pick up, the app said 1:47 it will be ready. I go in 4 minutes early, ask if it's ready and it's not so i just said "ok thanks". A guy walks in after me and gets a burger and fries and an ice cream.... He gets his food before I do and I ordered BEFORE I even got there. 20 minutes for a salad while people in the back are just having fun.. sure have fun but do your jobs. Will not be returning to this Dairy Queen. It's like this every.single.time. Tried to give them the benefit of doubt and tried a few different times and it's always been this way. Or my order is always wrong. It's one or the other. Ridiculous anyway. If I could do a negative star I would. read more

I came into Dairy Queen in Worthington MN the other day and got the 3pc chicken strips mix and match and after eating I found out I had FOOD POISONING, this was very disappointing!!!! read more

Ordered 2 items and they overcharged for both items. Clerk shrugged his shoulders when I pointed out the error. Asked for manager and waited 15 minutes. She refused to come out. Sent clerk out with approximate amount of difference, but would not apologize for overcharging for every item. Can you spell CROOK! read more

ordered dine in and it took 40 minutes to get food. they had have 2 different people come out to the dining area to retake the orders of everyone in the store because they could not remember. I ordered cheese curds and only got half of the little baskets worth. the kitchen was full and yet they could not get food out efficiently. poor experience all around read more

Ordered 3 blizzards and watched as 4 other parties got food and blizzards before us. Had to ask what happened to our order. Finally got our ice cream with no apology. Last visit here. read more

I went to this Dairy Queen purposely to get a peanut Buster Parfait, this is definitely not how to make them! There was no fudge on the top or Spanish peanuts, and there was hardly any fudge in the center or the bottom. For this price that they are charging now, they need to make them right. read more

Dairy Queen Grill & Chill - My bill - Ice Cream & Frozen Yogurt Near Me - Worthington, Minnesota

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Large brownie blizzard with extra toppings ordered Saturday evening around 6:30. If you can't see the cup is about half full still read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Worthington, Minnesota

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The ice cream tasted very good. The New York Cheesecake Blizzard was awesome! The taste and quality was good and especially with the soft serve. The people were short staffed but it was fine with me since it was okay and reasonable that it took some time to prep the blizzards. I would visit again just to get the tasty blizzard again! read more

We ordered a cake from here and bought a few candles. The lady who helped us really went above and beyond! Thank you so much for helping my aunt have one of her best birthdays ever! read more

We stopped in tonight, (5-28-22). The place was a total disaster and they weren't busy. Every table was dirty and it was hot. Asked them to wipe off a table and a 2 year old could have done better. Won't be stopping in there any time soon. read more

Staff is friendly, food is good. The only reason for the lower review is the wait involved. Especially if using the drive through, it seems this Dairy Queen takes twice as long as it should to get orders out. read more

It was pretty rough. I'll give them a break for the wonky parking lot. There's probably not a lot they can do about it. I had the worst cheeseburger I've ever had. It was dry, old and lacked any flavor besides the massive amount of ketchup and mustard. Service was meh, but the roach in the bathroom was awfully helpful to convince me to never return. DQ, you need some major help. read more

We stopped on our way to Sioux Falls for a quick treat and ordered Blizzards. One was perfect when tipped. The other ran out on my car and when I asked the employee why, he gave a very vague response. It was the worst Blizzard I have ever had! Even worse was the lack of understanding that if a Blizzard runs out, it's free! I would really like to get the "free" blizzard for my dissatisfaction and the quality of the product! read more

Bunch of kids working here, incredibly unprofessional. Asked whether they can do gluten-free (DQ website indicates they can) and they shook their heads 'no' like I was crazy. "We only have sugar-free dilly bars here." We have a 7-person family - big ticket walked out the door. read more

We were just at Dairy Queen tonight (7/3/14) and the young male and female that served us had great customer service; they were congenial and helpful; plus the food was delicious. We will return and tell all our friends to come to the Dairy Queen in Worthington, knowing that they will not be disappointed. Thank you to the young male and female for making your establishment look so good; the owners should be proud; I know your customers are walking away very satisfied. :). read more

A/C out and they said not working for a few days and it's nearly 100F outside. Staff was ok but understaffed. The worst part was the restaurant and bathrooms were dirty. Bathroom had no paper towels and no hand dryer. Ice machine on pop station also broken. read more

I don't know where to begin honestly... Stopped by with the wife, kids and grandma during the fair time. 76 degrees outside and according to thermostat on the wall, 86 inside the DQ. Man it was hot. The building, interior and exterior, is just screaming for and update and repairs. From cracked tile, to leaks and puddles of "stuff" on the floor. Plenty of help, but they obviously must have called in sick on the food safety talk day. Bare hands on burgers and hot food. No hand washing after blowing a nose. Just very off-putting. The kid at the counter made our ice cream. Lucky for us as it did not have to pass the food safety test the hot food was going through. He was polite and looked like he was trying his best given who he had to work with. Took our treats and ate outside. Almost didn't make it to the door though my shoes stuck so bad to the floor. Lucky the thought of cool fresh air lured me to the outside world... read more

Avoid this DQ at all costs! Lady working the register was extremely rude. Good luck finding a place to park because the drive thru is screwy; it's a u-turn type drive thru so the cars waiting to order block open spaces & block cars from backing out. read more

I don't know that I'd call them short staffed, but the people working there were very disorganized. We ordered 4 ice creams, two sandwiches, a fry, and four drinks. They came out fairly soon with two sandwiches, the fries, and one ice cream. They grabbed our number, which made me think they thought they were done with us. about 10 minutes later, my husband went up to ask about the rest of our order. the girl working register said she "didn't have time to make any ice cream yet." Um... what about drink cups? My sandwich was gone before the drink cups arrived. Finish one customer before overwhelming yourself with the next three orders!! read more

When I ordered a blizzard, they filled it with the wrong filling. And they didn't give someone whipped cream on their latte.

Wow. I've never been in a Dairy Queen that was so incredibly filthy. The restroom was my first stop. The trash was overflowing. There was no one at the counter to take my order, but there were four (or possibly five) employees yakking it up and having a grand time in the back of the store. I moved to the side so that one of them might notice me, and after about four minutes, someone did. When she arrived at the counter to take my order, I saw the dirtiest uniform I've ever seen on a food worker. Every step I took inside the building, I stuck to the floor, which was sticky and covered in old food and stains. We wiped our shoes on the grass outside after we left. The glass doors and all the windows did not appear to have been cleaned anytime in the last month. There were flies everywhere. I hesitated to even have ice cream but I decided against ordering food. The restaurant was not full, and there were tables to sit at, but they were all filthy, so we took our ice cream with us and left. Yuck. I hope management does a better job of staffing in future. For a holiday (Fourth of July), one might expect to make a better impression on heavier than usual traffic. read more