I would give Citibank and in particular Citicard even higher than 5 stars if I could. They are that…read moregood. I purchased an large, inflatable swimming pool for the backyard in May 2020, hoping , as many people did, that we could use it as an anitdote to the general restrictions of the Covid-19 pandemic. The seller turned out to be in China (although that's not always a bad thing), and this wasn't apparent from their website. When I finally received their product (which I suspect took so long because they didn't manufacture it or buy it from the manufacturer until I bought it), it was the wrong size (smaller). A few months later, after wrangling with the seller online (to no avail) and with PayPal (lots of promises of help, but ultimately no help in getting a refund), I contacted Citicard ... and received lots of help, good, professional help. I submitted the requested documentation online (easy with their online systems), was issued a provisional refund after review, and waited for the seller to respond to them. The seller essentially refused the return shipment, then lied and said they hadn't received it. Citicard told me my claim was denied and the refund cancelled, but offered me a chance to submit additional supporting documentation regarding the return shipment, which I did. After a review of the additional documentation, they reinstated the provisional refund, contacted the seller and must have said, essentially, "How do you explain this?" One month later, the provisional refund became permanent. When no one else will help you and you're about to see over $600 go down the drain, having Citicard on your side is a lifesaver. When their webpages say, "How can we help?" it's not just an advertising slogan. They helped when no one else would.

Received offer of CITI CUSTOM CASH CARD WITH 12months no interest with balance transfer, okay…read moresigned up Jan. 2024. Card had a $5000 credit limit. Feb 2026 lost card due to 2 patrons @ outdoor restaurant fighting and tipping 3 high-top tables against railing causing items on table to tip against outer railing and fall onto edge of OHIO River. 1 clutch purse & wallet found 3 credit cards fell into river. Card replaced 1 week later with a minimal credit limit of $810. Took until today to get straight answer and they stated credit score low. Current score is 721 thru Experian Boost!!!!!!!!!!!!!! Many family/friends told me tell "CITI to take a long walk off a short pier"!! Okay I admit the terms looked good at the time. Should have checked YELP. What is it they say "live & learn". Will tell you their customer/call center is out of the country and of the 5 people I spoke with only 2 fairly easy to understand. My bank offered a loan without interest for 12 months to payoff & drop CITI ASAP TA DA !!!!!!!

This is one of the best CPA firms I have found, either for general accounting services, or just to…read moreget your taxes done. Before we found Richard Flugge's firm, my husband took his business to one of the 'top notch' firms, and as a result we are still paying taxes due to their careless mistakes. One big thing is you will never have to worry, and can rest assured that at Flugge's your accounting and tax preparation will be done in the best possible way.

From the owner: Accounting, Bookkeeping, Audits, Individual Income Tax Preparation, Business Income Tax…read morePreparation, Litigation Support, Payrolls, Accounts Payable, Accounts Receivable

Steven is a man of great integrity and really cares about his customers. He has an extensive…read morebackground in accounting and data analytics. I will use him for any future small business booking needs.

From the owner: Thulin Bookkeeping is a leading bookkeeping service in Sioux Falls that specializes in bookkeeping,…read morebusiness advisory, and more. Our team is dedicated to ensuring your books stay organized and up to date, allowing you to confidently focus on growing your business. We cater to small and medium businesses looking for efficient and reliable bookkeeping support. Whether you are just starting out or managing a growing team, our bookkeeping services in Sioux Falls are built to save time, reduce stress, and give you a clear picture of your financial health. Take the first step towards financial clarity today, and contact Thulin Bookkeeping for the best bookkeeping services in Sioux Falls.

Please do not use this company if you are a family. This service maybe good for a business with…read moresubstantial revenue. First they charge a fee for each bill that's paid, then they charge for email responses, also they withdraw the money for bill and hold it in another account then they pay the bill with a special account. Some companies reject the special account further delaying payment of the bill because then they send a paper check! I have had bill delayed up to 8 days cause multiple late payments and overdrafts fees. Then the bill manager instead of taking responsibility will direct you to the contract. The VP and Roni were very responsive. However the system is just garbage all the way around. Just don't risk it. Now I have to clean up the mess. I should have to listen to my spouse. Paytrust and Silverbells are one in the same

Once a gem, now completely useless. Cumbersome, horrible user interface...and it got worse - much…read moreworse - after the upgrade a year ago. I'm surprised that I don't need to launch the program with a "C:/! The reports and the overall capacity of the program and the bill payment was impressive but now impossible to manage... it's easier to get into a coconut then it is the Paytrust data. This program is stuck in the 1990's. Even the 2 Step Authorization is clunky. They require a outbound call and it's a slow process. When you say "hello" there is a slow talking, long introduction ("Hello.......this is Payturst..... calling for your code number shown on your screen..... hit 1 to proceed........more instructions then enter/speak the code on the screen. But you have to wait until the message ends before you can input the code. No way to short cut it by just saying the code. A small thing but.... Death by a thousand slashes! It's a real shame.... There aren't many programs like this that I know of. I had to finally dump it today. Even the cancellation process annoyed me.... I sent a letter and they responded with a letter saying I had to call to cancel. Then I got the operator whose second job is selling timeshares... and he would stop trying to keep me in. Sadly, Run away from this one. BooHoo.

They're great, I have a few accounts with them. I moved money from retirement accounts to a self…read moredirected IRA, then to the real estate investor, works great.

Equity Trust's customer service is the worst! I requested an…read moreRMD disbursement to be mailed to me and it never arrived. I called their customer service and was on hold for about 30 minutes. When someone finally came online (Pretty sure they were offshore) I asked a question and she immediately put me back on hold for another 10 minutes without saying anything! When she finally came back online and i explained that I never received the check she said "Well we mailed it". Then she said I should contact the USPS! I asked if it was sent certified mail so I could track it. She said it wasn't. I said then how can it be tracked?! She said I could give them the check # to track it!! I asked to speak to a supervisor but was not allowed to. Finally I hung up and explained the situation online. The check was voided, I was charged $60 for canceling the check, and was told another check would be mailed. I never received that check either! This whole situation has been going on for almost a month! To say I'm upset is an understatement. A company like this who handles self directed IRA's should have a competent and timely customer service

This is for the Citi Cards service. I have been a Citi Cards member since 2008. Have had few…read morecomplaints in that time, such as a credit check when I didn't ask for one. The latest issue is regarding calling up to have them reset my password. Got one person on the phone only to be transferred to another person who tried transferring me to a third person who handles resetting passwords. Note that I said "tried transferring me to a third person who handles resetting passwords." While I was being transferred to that person, I suddenly got disconnected. It isn't the first time that has happened. My advice is to go instead to the local branches as you will get better customer service.

The customer service at Citibank didn't seem very professional or respectful. As a so called Gold…read moreMember, I thought they would provide better service and savings rates. I prefer Capital One with the better customer service and savings rates offered.