I would give Citibank and in particular Citicard even higher than 5 stars if I could. They are that…read moregood. I purchased an large, inflatable swimming pool for the backyard in May 2020, hoping , as many people did, that we could use it as an anitdote to the general restrictions of the Covid-19 pandemic. The seller turned out to be in China (although that's not always a bad thing), and this wasn't apparent from their website. When I finally received their product (which I suspect took so long because they didn't manufacture it or buy it from the manufacturer until I bought it), it was the wrong size (smaller). A few months later, after wrangling with the seller online (to no avail) and with PayPal (lots of promises of help, but ultimately no help in getting a refund), I contacted Citicard ... and received lots of help, good, professional help. I submitted the requested documentation online (easy with their online systems), was issued a provisional refund after review, and waited for the seller to respond to them. The seller essentially refused the return shipment, then lied and said they hadn't received it. Citicard told me my claim was denied and the refund cancelled, but offered me a chance to submit additional supporting documentation regarding the return shipment, which I did. After a review of the additional documentation, they reinstated the provisional refund, contacted the seller and must have said, essentially, "How do you explain this?" One month later, the provisional refund became permanent. When no one else will help you and you're about to see over $600 go down the drain, having Citicard on your side is a lifesaver. When their webpages say, "How can we help?" it's not just an advertising slogan. They helped when no one else would.

Received the sales pitch on the American airlines flight of 0% balance transfers and all the other…read moreperks. Signed up for the card, transfer a balance. Now I pay interest on all purchases even when I pay them off each month because I have a 0% balance . Makes no sense at all. Took over four customer service phone calls to have someone actually explain this to me.

This is one of the best CPA firms I have found, either for general accounting services, or just to…read moreget your taxes done. Before we found Richard Flugge's firm, my husband took his business to one of the 'top notch' firms, and as a result we are still paying taxes due to their careless mistakes. One big thing is you will never have to worry, and can rest assured that at Flugge's your accounting and tax preparation will be done in the best possible way.

From the owner: Accounting, Bookkeeping, Audits, Individual Income Tax Preparation, Business Income Tax…read morePreparation, Litigation Support, Payrolls, Accounts Payable, Accounts Receivable

Steven is a man of great integrity and really cares about his customers. He has an extensive…read morebackground in accounting and data analytics. I will use him for any future small business booking needs.

From the owner: Thulin Bookkeeping is a leading bookkeeping service in Sioux Falls that specializes in bookkeeping,…read morebusiness advisory, and more. Our team is dedicated to ensuring your books stay organized and up to date, allowing you to confidently focus on growing your business. We cater to small and medium businesses looking for efficient and reliable bookkeeping support. Whether you are just starting out or managing a growing team, our bookkeeping services in Sioux Falls are built to save time, reduce stress, and give you a clear picture of your financial health. Take the first step towards financial clarity today, and contact Thulin Bookkeeping for the best bookkeeping services in Sioux Falls.

Once a gem, now completely useless. Cumbersome, horrible user interface...and it got worse - much…read moreworse - after the upgrade a year ago. I'm surprised that I don't need to launch the program with a "C:/! The reports and the overall capacity of the program and the bill payment was impressive but now impossible to manage... it's easier to get into a coconut then it is the Paytrust data. This program is stuck in the 1990's. Even the 2 Step Authorization is clunky. They require a outbound call and it's a slow process. When you say "hello" there is a slow talking, long introduction ("Hello.......this is Payturst..... calling for your code number shown on your screen..... hit 1 to proceed........more instructions then enter/speak the code on the screen. But you have to wait until the message ends before you can input the code. No way to short cut it by just saying the code. A small thing but.... Death by a thousand slashes! It's a real shame.... There aren't many programs like this that I know of. I had to finally dump it today. Even the cancellation process annoyed me.... I sent a letter and they responded with a letter saying I had to call to cancel. Then I got the operator whose second job is selling timeshares... and he would stop trying to keep me in. Sadly, Run away from this one. BooHoo.

Very long-term customer here. Logged in this month to find what so many others have discovered:…read moresomehow, Paytrust took what was a reliable, mostly intuitive service and took it out behind the woodshed and shot it right in the face. The "upgrade" is truly horrible. Upon login, I get a window with every item I didn't file for past years because I just didn't need to. To make it even better, when assigning an item, my list of payees is presented in what appears to be the order I added them to the platform rather than in alphabetical order. The "Close" button location is confusing, so I hit that rather than Assign by mistake and have to log out and back in again to start over. I can't find a complete list of my payees anymore. I can't find the full mailing address anymore. I contacted support multiple times and asked when they plan to revert to a working platform and they have no such intent. This is the disaster we're left with. I honestly don't want to switch. I've loved Paytrust, but I like being able to have confidence that my bills are being paid more. I've already managed to miss one payment because I couldn't figure out the platform. I've done software development. If I created a user interface like this, I would have been fired on the spot, and deservedly so. Whoever conceived of this and managed to get it pushed through must be a competitor or something. The only alternative is that Paytrust decided to use us as a social experiment to see how much we take before we finally give up. Terribly disappointed.

They're great, I have a few accounts with them. I moved money from retirement accounts to a self…read moredirected IRA, then to the real estate investor, works great.

Equity Trust's customer service is the worst! I requested an…read moreRMD disbursement to be mailed to me and it never arrived. I called their customer service and was on hold for about 30 minutes. When someone finally came online (Pretty sure they were offshore) I asked a question and she immediately put me back on hold for another 10 minutes without saying anything! When she finally came back online and i explained that I never received the check she said "Well we mailed it". Then she said I should contact the USPS! I asked if it was sent certified mail so I could track it. She said it wasn't. I said then how can it be tracked?! She said I could give them the check # to track it!! I asked to speak to a supervisor but was not allowed to. Finally I hung up and explained the situation online. The check was voided, I was charged $60 for canceling the check, and was told another check would be mailed. I never received that check either! This whole situation has been going on for almost a month! To say I'm upset is an understatement. A company like this who handles self directed IRA's should have a competent and timely customer service

This is for the Citi Cards service. I have been a Citi Cards member since 2008. Have had few…read morecomplaints in that time, such as a credit check when I didn't ask for one. The latest issue is regarding calling up to have them reset my password. Got one person on the phone only to be transferred to another person who tried transferring me to a third person who handles resetting passwords. Note that I said "tried transferring me to a third person who handles resetting passwords." While I was being transferred to that person, I suddenly got disconnected. It isn't the first time that has happened. My advice is to go instead to the local branches as you will get better customer service.

Incident at local outdoor restaurant. 2 guys at bar got drunk and started a fight. Knocked over…read moreseveral high top tables near the rivers edge. And several of my group had out payments waiting for bills. My card and a friends wallet went over the railing into the river. My card had a $5000 credit limit. New card issued has an $812 credit limit. CITIBANK cannot or will not explain why I was essentially "punished " for losing card. Several family/friends said "never ever" go with CITIBANK Many of them had CITIBANK accounts and most cancelled within a year or 2 due to poor customer service and various other issues. I will definitely payoff CITIBANK card and close account ASAP!!!!!!!!!!!!!!!!!!!