Just bought a new Toyota Rav4 plug in hybrid. The whole…read moreexperience was excellent. Both Lewis and Vicki deserve 10 out of !0 for their help and time

RRG run a good number of garages in the North West, and now expanding into Yorkshire, and have 3…read moregarages in Rochdale alone, this particular is a dealership for Toyota cars only on Edinburgh Way, and is one of 11 Toyota garages in the RRG chain. This is quite a nice, modern branch, with a large selection of cars outside, mainly focusing on the Auris, Yaris and Aygo with a few others in the mix. I found it fascinating to talk to the salesman about Toyota, and how cars have changed, with the Yaris becoming bigger and better, and the Aygo replacing it as the smaller car in the Toyota range. Having been with Toyota for many years now, it seems my family are toyota mad, with the large number of us having a Toyota vehicle, I was interested to see what they could offer me to reward me for my loyalty to the brand. He did show me around many cars, and we talked over a drink. They is coffee facilities here with a number of coffees and hot chocolates to choose from, my coffee was a small portion (as expected) and simply tasted a little strange, and horrible which is uncommon for coffee, especially one I had recommended to me. The staff here, as said before, did seem nice and helped to open cars outside for me, what wouldn't have been open, and we also talked about the new 65 reg plates, and it seemed the guy wasn't too pushy either which was great, I spoke to quite a few people, and although he was helpful, he understood he wasn't going to get a sale today, so just helped me with what I needed. I also found him to be very honest, which was great, we talked about cars from other brands, including the Vauxhall Zaphira, and he was surprisingly honest in giving me advice on this, and as well as trading in my current car, however he understood the low milage and even advised me to sell it privately, and also did give me a rough quote of the buying price and then the price they would sell my car on for, if they did take it off my hands. We even talked about non-related matters (to cars) including coeliac disease, which was the last thing I expected to be chatting about in a place like this! The garage is quite nice inside, with of course most of the newer, flagship vehicles including the new Yaris, which is pretty nice and they was also a good amount of Hybrid vehicles, including the new Auris. They is of course seating, with tv's, tables, tea and biscuits (sadly not gluten free), and even a kid's area. This garage is quite accessible too for wheelchairs, however it can be annoying, having to walk around a full row of cars, to cut through just past one for example, more than doubling your total journey time to look at a certain car. This is quite a nice dealership, and had a nice, modern feeling too it to, the staff seemed nice (which is very common I've found with RRG), so I do feel a rather generous 4 stars is the fairer rating for this store, although I do admit this is a little generous, and may be revised down to 3 in the near future, but I do hope to clarify the situation with a stronger 4 rating, or a 3, on a future visit, where I may decide on a test drive.

I have been to this car dealership twice now, to take a look (and then closer look) at the Honda…read moreJazz, which is one of the newer, flagship vehicles from Honda, including the Civic. Both experiences were at different times of day, and I found them to actually be quite different. TRIP 1: I was having a look outside in the dealership at various cars, and a guy was quick to come up to me and have a chat about what I'm looking for, we talked about the Honda Jazz which I did like, he seemed to have decent knowledge, despite not having it as his company car (I don't even think he had a Honda!), he didn't seem to have a book on the old jazz, but did give me one on the newer model. I did like the newer model, and it was quite nice including a cool feature of "magic" seats, where the seats in the back go up and down. He didn't have a pen on him, to write down his contact details, or a business card, which was another bad move and signs of a poorer salesman, which was also disappointing. He didn't really offer to show me any other vehicles, and just seemed to want to sell the Jazz to me, rather than taking me inside. I did visit here late at night, and close to closing time, so the service given was okay, however he did seem to rush me a little towards the end so he could get to his appointment with another customer. TRIP 2: I came back to have another look at the Jazz, and went inside this time, it took a good 5 minutes for a salesman to come up to me, even after getting in the car, I did try to approach one, who just seemed to ignore me and walk off twice. Eventually, someone did come over and talk to me, and he did seem quite nice (apart from calling me an Everton supporter). He seemed quite knowledgable about the Jazz, and willing to tell me about other vehicles including the Civic. I did notice with the Jazz, that although it is quite nice, and cool from the outside (especially in yellow), it would definitely meet the jazzy expectation, I simply didn't like it inside, as it simply was quite dark and not as nice as other cars, such as the Peugeot 2008 and even a Toyota Yaris! This dealership isn't the nicest of dealerships, and especially compared to others in the area, such as BMW and the 3 dealerships from RRG, it is very disappointing, but still is much better than Kia and Mitsubishi, from "Premier", which is also nearby. As my 2 experiences with Swansway were quite poor, including a staff member ignoring me, it is a little difficult to give a final rating, however I do feel 2 is quite fair for Swansway Honda, although I may have to revise this to a lower 1 star rating in the near future.

I bought a Toyota rav4 in march 2012 for £5200 by the time August 2012 came it had cost me £2900 to…read moresort out problems with the car . I had to get a new fuel pump A new filter. Ejectors .. Battery .. Fuel pipe lines and brake discs and pads . I rang up to speak to somebody but I was wasting my time because he said to me what do you expect a life time guarantee .I just didn't expect to be spending all that money on a car that had had a full service history and a 12 month mot on it .. The after care was none existent and the guy on the phone was very rude and just didn't want to know. I wouldn't want anybody else to get stung by this dealer and would say keep away from these dodgy dealers Avoid !!!!!!

Bought my third car from here this week. Friendly and very helpful.Also best value around! Can…read morehighly recommend.

Peugeot is one of the many car dealerships in Rochdale, and one of 3 from RRG alone. Recently,…read morewhile looking at cars, I have found RRG garages to have the nicer garages, with nicer cars and staff, and this dealership meets that expectation. This garage is quite nice, and although slightly smaller than other garages inside, it is still a good size with drink facilities, and the outside area is a good size, although once again slightly smaller, I like this as it isn't car here, car there, car everywhere, and it is easier to look and they will have the better vehicles. This dealership isn't really wheelchair accessible, with it being hard to get around certain areas, including certain cars and the drinks machine. The drinks range is satisfactory with water and hot drinks available, however this is mainly the same drinks even down to the companies and flavours than other garages, having found the coffee to not taste very nice and taste a little funny from Toyota, I opted for a Galaxy Hot chocolate which was actually quite nice. I was disappointed that no staff member offered to help me work the machine, when my main sales person had quickly went off to check something for me. My sales person was quite nice, he was quite cheeky, but still quite friendly, and a little funny too, he was a little pushy trying to get me to walk away and test drive it today, but still he did seem nice and quite right in a way, that he didn't want me to test drive while still having other companies cars in my mind, so he told me "I could test drive it, but I will still be thinking about the Jazz and the Fabia" for example, and we shared a laugh about how I shouldn't go other garages such as Hyundai. I was a little upset he was asking for too much information, about what companies I was looking at, and which exact dealership, when honestly I didn't have much of an idea myself, so at some points the salesman was a little annoying and pushy, but he did seem quite nice in general. I really did like the 2008 car, and he shown me both the new version and one traded in with all the add-ons at a cheaper price, which I really liked. I definitely will be coming back here, hopefully for the test-drive, having found one of the better cars I have seen in my price range, and this is a nice dealership in general, but considering certain flaws I don't want to give any higher than 3 stars just yet, however I will hopefully be coming back, with a new review, hopefully of a higher rating.

Can I just say a big thank you to Richard Lee I got my current 3008 almost 3 years ago which has…read morebeen great. But now my needs have changed Richard has found me the exact car I require, a newer 3008 that will pull our planned caravan your a star Richard thank you Colin & Liz Graham

I bought a car for 34k and as soon as I drove to home finding issue complaints about them they call…read morein for sorting the issues out but rather changing the items was promised the sales representative lied about saying it has been changed and they were far worst then it was before. Again taken in the car and they can not resolve the issues and handing the car back in to say if you not happy you can take it further. Never recommend to anyone !!!!

I called in BMW while looking at cars in the area, knowing I wouldn't be able to afford one, but…read morejust hoping to look around, and for them to say "Hey Aaron. you seem like a nice guy, this car should be 55,000, take it, on me!", and that would have been perfect compensation for getting stuck in the lift. This car dealership is huge, and has 3 separate parts, an outside part and a huge 2 floor indoor arena for BMW, with second hand on the top floor, and then Mini also on the complex. They is also quite a nice "cafe" sort of thing where refreshments and the days newspapers can be read, which is quite a nice atmosphere, and of course as you are in a dealership, and have to put up with salesman, this isn't somewhere you can come every day (Unless you have a ton of disguises) but for a free coffee, it would be worth it! They seem to be a lot of staff here, and they do seem to be nice, even though they probably knew I was looking with no intent to buy, they didn't seem to mind that, and they didn't want to waste their time trying to offer me suitable cars, which was a shame as I could have considered buying a car, having seem one I like, in my price-range (they was very few!) Most of the staff here did seem nice, they even found me a very nice BMW pen, which is probably one of the best free pens I have been given from a company, which when you consider they stock most of the daily broadsheet newspapers, and the Mail, and a good selection of cold and hot drinks, it is definitely a place to call in as a "rest" while looking at dealerships. This dealership is quite nice and modern, hence I was surprised with an incident with the lift. It is a typical mobility lift, where you have to hold the buttons to call it and then to go up and down, so it is old fashioned, unlike most of the cars here, they can make 2009 car pass for a 2015 Fiat for example! After successfully going up, I then tried to go back down, without letting the staff know, as they wasn't really many people about, with it being quiet on the second floor, and the lift was already there and I felt confident in using it, however, once I got in the lift, and the door shut, I was stuck. When I tried to press the button down, it wouldn't move, and the door wouldn't open either, I tried to dial the alarm which signalled an alarm across the store, but I felt stuck as I didn't want to hold it down for too long, luckily my friend got a member of staff, who managed to fix it by calling it from the lower floor. They told me they have had problems with this lift before, so they should have checked it before putting it into action, and simply they need to hire a modern, working lift as this is unacceptable, especially for a company like BMW. Even though I couldn't afford the majority of cars here, this is still a cool dealership to look around, with some cool freebies so is definitely worth checking out, but due to the place feeling slightly high-end, the location being quite awkward in the sense of it being off a roundabout and not on much of a public transport route and the lift issue in the first place, I feel BMW Rochdale deserves three stars!

As summarised below, the "service" provided to us by Stoneacre's MG Rochdale garage in Autumn 2024…read morewas at a level way below acceptable - that has driven us to post this review. We put the points reflected in this review in a recorded delivery letter sent on 28.11.24 to the Managing Director of the Stoneacre group. Despite our chasing through phone calls (to the garage and to Stoneacre's Customer Relations team); through the business' Contact Form; and by email, we have never had Stoneacre's responses to the points below: The points arise from us having twice taken our MG ZS EV into Stoneacre's MG Rochdale garage - in October 2024 ("V1") and November 2024 (V2). We had bought the car from a dealer in Bury earlier in October - our main purpose in taking it to Stoneacre was for diagnostic tests to be carried out on the main battery (by an MG authorised dealer) within a week or two of our purchase. On both visits to MG Rochdale we provided a list of 6 or 7 items (including the main battery) that we particularly wanted the garage to look at. We provided those lists through the electronic check-in process and on a piece of paper handed over to reception when leaving the car each time: We were very surprised that the main outcome from V1 was MG Rochdale suggesting that we pay around £382 to replace the auxiliary 12V battery. That battery caused no problems of function from us buying the car until - as a precaution - we had it replaced by a different MG dealer in February 2025. After V1 it became clear that several items on the list that we had submitted to MG Rochdale (electronically and on paper) had not been addressed. After several emails and phone calls, the garage finally confirmed that the main battery had not been tested during V1. We were invited to take the car back (free of charge) for the items on the list to be completed. On V2 the garage's report was not ready at the time of taking the car away. After the report was emailed to us, it was still not clear if the garage had tested the main battery or not. Despite phone calls, emails and the letter to Stoneacre's MD, we still do not know if the car's main battery was tested on that November visit (V2) or not! If the main battery was not tested on V2, we would obviously like to know why that is the case (given that getting the main battery tested was the primary purpose for twice taking our car to MG Rochdale). If the main battery was tested on V2, why have we had no report on that / no information at all as to how Stoneacre assessed the health of the main battery in November? Aside from the specific points above, we felt that the whole set up at MG Rochdale is designed to prevent customers from having contact with anyone who can talk knowledgably about what their car's problem is / has been. For example, on V1 and V2 we asked the "frontline desk person" in what sense the 12V battery had "failed" on testing (given that we were experiencing no problems of function from it). The frontline desk person answered any requests for clarification in a way indicating that they had no real knowledge to share. It was no better when the "second line desk person" was called from the office just behind the desk. It was pretty obvious that both people were just going off the wording that had been provided to them - they could add nothing by way of clarification / insight. And we overheard other customers similarly getting nowhere when seeking clarification in relation to work that had been recommended for their vehicles. (When we did get the 12V battery replaced in February, by an MG dealer in Huddersfield, the total charge was £211.20. Stoneacre have not explained why MG Rochdale had quoted around £382 for the same job!) As far as Stoneacre's "Customer Relations Team" is concerned, they appear to have no interest in addressing customer concerns. Our complaints were acknowledged by that team in December (2024) but we have had no update (or anything else) from them since then (despite our occasional emails asking when we might hear something substantive vis-a-vis our November complaints). ... We had hoped that paying a premium for an MG-badged garage to do some important checking on our MG EV (especially getting the main battery checked out soon after we had bought the car) would buy us a more than decent service. But, as described, the "service" provided by MG Rochdale / Stoneacre has been at a level way below acceptable. And our numerous attempts to communicate with Stoneacre about this - over the last five months - have got us nowhere. Paul Cruthers +1 PS: after failing completely to deal with our complaints of November (2024), Stoneacre are now pestering us to book an MOT and service with them! (Despite our requests, they haven't bothered correcting the spelling of the surname that they are using for my wife)

Stoneacre is the main Fiat dealer in Rochdale, although unlike most car dealers nearby, they do…read moresell a variety of cars, and were recently a dealer for Hyundai, to the point where my salesman seemed to be praising them more than Fiat, and of course they still do have a small sign up saying "Hyundai" although they are now a Fiat dealer. One thing that concerns me is that this is not a Fiat garage, hence I can not be given a full, detailed explanation on the cars, as they sell too many, and of course they seem to have no loyalty to Fiat, trying to advise to buy Hyundai's instead, and his knowledge on most other cars was very poor, and it was just reading from a book, which honestly was a worse performance than children doing a school play at school. (At least they know the lines!) They do have a large outside part, with a large variety of cars, however due to mixing in parking, it can be confusing to see which car is for sale, and which isn't, and this can cause upset and confusion at times. The newer, flagship model Fiats are of course stocked inside, which is mainly the 500 series, with the 500x and the 500l being the main ones. Greenacre need to find a car company to be dealers of and stick to it, then they can provide loyalty to a certain company, and stick by it, and then they will know more about them cars, rather than stocking a wide range, to the point it is impossible to know the ins and outs, without quoting from a book. To go alongside other poor factors of this dealership as well as no drink facilities being available / offered, I do class this as one of the poorer dealerships in the area, warranting a single one star.