4 piano lessons purchased for a childs birthday ended up costing a family 2 additional non approved transactions totaling an additional 174 dollars. The owner and zero accountability even though he spoke on phone to the credit card holder who told him to stop using the card after the 2nd transaction - then the owner left vm for me ( the mother) who called him back and told him again to stop using the card and to confirm when these 4 lessons are to begin since the payment was already taken out. He never called me back and therefore we didnt go. I was raised you dont just show up to a place, you wait to have the appointment confirmed. 2 weeks later the music teacher calls and informs us that we have lost 2 lessons for not showing up. After all this our son who is 12 asked the teacher if she still did private lessons at home as she had told us she did and then the owner threatened to confront my son who has Aspergers to tell him how wrong he was to ask that question. Even after I told him he is not to speak with my child and that my husband would be accompanying my son to his last piano lesson the owner said he would see my son and husband. Sounds like an unstable person and very shady business practices. From a wonderful birthday idea to a horrible experience, I would think twice before sending anyone you love to Dales Music. read more