It is hard for me to write this, since my family has been with American Family Insurance (and Chris…read moreWay as our agent) for about 20 years. We've trusted her with all our insurance needs (home, cars, various property, special coverage, etc.) and with a couple very minor exceptions have never filed a claim. In recent years, despite our loyalty (and steady revenue) to American Family for over two decades without a hint of risk or trouble, in my experience our insurance agent for American Family, Chris Way of the Chris Way Agency, seems to have forgotten several things that most great business embrace like religion. Christine Way has always been available when it came to selling my family more coverage or cashing our premium payments... and is generally a very nice person. Unfortunately, I recently learned during my first auto insurance claim that I was wrong to assume that Chris Way (or her staff) were interested in doing any 'insurance agent' activities beyond upselling coverage and cashing our checks over the years: I thought she would behave like the licensed insurance agent that she is, and help me with what has become a very complex and difficult claim. Chris Way would not, and has not, helped me with my accident claim. I tried talking to her several times about the incident in great detail, but the only sense I got was that she wanted to get me off the phone. Since nobody else at American Family would step up to coordinate the claim for me, I have been essentially given a list of claim-related tasks to do and a dozen phone numbers to call -- and very little else in the way of claim support. So American Family Insurance is forcing us, people who know next to nothing about insurance or the claims process, to be OUR OWN INSURANCE AGENT with a terribly complex situation in which our brand new 2012 car with less than 2,200 miles on it was hit while parked (and unoccupied) in the course of a drug deal gone bad. And even more outrageous? We're forced to pay a $1,000 deductible under our policy, and for that we get left to the wolves because our "insurance agent" tells us after the incident, "Claims aren't my thing..." ---=---- In desperation, I've called Chris Way back a couple times to tell her how stressful this is (I'm not an insurance expert... she is!), on more than a couple occasions it was clear that she didn't even take the time to learn about the most basic facts of my claim or the incident. When I finally let her know that I was not pleased with the level of service I was getting from her and that I expected more, she didn't apologize or step up: Chris Way just seemed to get very defensive, and began blaming me for a variety of delays, as well as other complaints about me. This is not only the opposite of customer service... she has been plain rude. Disrespectful. Uninterested in helping her customer. And ultimately, I am certain her unwillingness to help me or advocate on my behalf will end up costing me a lot of money, time and energy that I should not have to expend when supposedly working with a 'licensed insurance professional'." Despite Chris Way's poor showing and sub-par everything, and the weak effort demonstrated by the AmFam Consumer Affairs people (supposedly there to advocate for the consumer!)... There are good, professional people at American Family: Eileen Kayfes: Subrogation Sr Adjuster, is a 100% professional who stepped up to the plate from the moment she came into the picture (late in the process, alas). Always returned calls, always gave us straight answers, and delivered in the end. Bravo to her. Is Eileen's effort enough to keep us with AmFam? I can't see how. We don't feel safe, insured or protected by American Family after this experience. It's time to find another carrier.

Chris Way has been with American Family Insurace for over 38 years. She is wonderful for leading…read moreyou to the coverage that is just right for your family and your budget. Her staff is fully trained and know how to offer old fashioned customer service. Chances are they will know you by name when you walk into the office. I switched to her agency 2 years ago, and do not have a single regret.

Great staff and amazing service! Appreciate the time they take to review my insurance each year and…read moreoffer ways to save money.

Teri has been my go to at this agency for many years and she does a great job. Teri is very…read morethorough, professional, and very knowledgeable about all their products. Thanks for making it easy for me.

They got me a great rate and coverage on my insurance! I recommend Brandon and his team, their…read morecustomer service and responsiveness have been outstanding.

Highly recommend Garrett and his team. Karen at the front desk is so professional and kind - I like…read morethat I can call and a real person answers right away.

Hello everyone, my name is Marvin and I am a college student. 3 Years ago, I moved from Florida to…read moreMinnesota. Since Florida, I have been using State Farm and I was very satisfied with their service. So when I came to Minnesota, I did not hesitate to transfer my car insurance directly to this agency of State Farm. Garrett and Tony were quite welcoming and friendly. The first bill was in October 2017 and the total cost was $173.34 (which about 50% higher than I used to pay, but I thought it might just because of the state law and stuff), so I paid. Two months later, I had a small red light rear-end accident, no one was harmed, and the cars were completely fine. But for the first time involving something like this, we were so scared that we called our insurance companies immediately. For the rest of 2018, because of this record, my insurance payment rose to $239.15 and stayed that way. Until August 2018, it even rose to $296.32. Thank God I studied in the UK for six months from January 2019, so I suspended all insurance during this period. When I come back in August 2019, guess what happened? State Farm asked $315.66 a month. And this time, even the company representative found something's wrong, so they began to contact the State Farm head office and try to figure out what happened to my insurance. $300 car insurance? As a student, if I keep paying it, I will be soon enough broke before graduation! I finally decided to stop the entire insurance with State Farm before they charged me any dime again. In September 2019, I started using P insurance company. In this insurance company, I got all the coverage I've got from State Farm, and I only need to pay $106.92 (this is still the case with that small accident record I had). In the new year of 2020, my record was finally officially eliminated after three whole years. Now I only pay $89.96 per month and still get all the benefits that I used to get from State Farm. If you want to do a calculation, if I started using P company instead of State Farm back to three years ago, and paid $89 instead of $173, $106 with the accident record instead of $239, $296 or even $315, I would have saved a LOT OF money. In fact, over these three years, I spent an extra $2,201 for nothing, Isn't this just a terrible thing? I'd like to say that I'm not aiming at this specific State Farm agency. In fact, the staff here, Tony and Garrett were very nice gentlemen. I am only complaining about this unfortunately successful insurance company and their unreasonable charging system. Buying insurance is not buying clothes. The price does not necessarily determine the quality. I would like to suggest that if you can find an not necessarily famous insurance company that can offer you the same coverage for a cheaper price, choosing them will save yourself to a huge amount of unnecessary expenses. Thank you for your time in reading my story.

If are in the market for insurance I would highly recommend Karl Herman. Karl and his team give…read moreyou the time and attention that you don't get with other carriers or agencies. They genuinely care that you get the right insurance to protect your assets, and they are incredibly prompt and responsive anytime you have a question or an issue. They don't come much better than Karl - I would recommend him to anyone.

10/10 experience every time. Extremely helpful, answers all of my questions, and gets back to me in…read morea timely manner. I highly recommend Karl Herman and his entire team.

I'm unsure about their service or Greg Loffhagen, but Taylor and his aggressive calls turned me…read moreoff. I will not give State Farm any of my business just because of Taylor.

Met with Lindy at the Loffhagen Office. Very Nice Visit !…read moreLooked over our accounts found a few ways to make improvements to them. Was a good money saving visit. Thanks

Michelle fettig is amazing! She's saved hundreds of dollars a year on our home and auto insurance…read more The best part is she regularly checks every 12 months for us to make sure we are getting the best rate. For example, I was originally paying $180/month for auto insurance, they checked the next year and saw that I was turning 25 during the next cycle, switched me to a different company, and I started paying $90 per month! A 50% reduction! When my fiancé was added to my plan her auto insurance rates were cut from $150/month to $110! They're all so helpful, and my fiancé and I are incredibly grateful.

Toby and his team were really great to work with...knowledgeable, friendly, responsive, and…read moreexplained the difficult insurance world to my little brain in an easy to understand way. There are a lot of insurance people in the world you can choose to work with but Toby is definitely a Minnesota guy through and through, a good family man, a hard worker, a sports fan, and loves to see his customers happy.

This Allstate agency has out right stolen money from me. I bought a policy from them, BUT then I…read morecouldn't get binder cards from them since it was rejected by Allstate. I was told four times that my money would be refunded. It never has been. I have called there four times in the last two months, first speaking with a women named Jackie, who has hung up on me three of the four times LOL. I have also talked with Toby Steinmetz, the owner, several times as well. Each time he has told me that he would take care of the billing problem. He never has. But now, in this last time that I talked to him. He wants me to prove that I have other insurance LOL. Toby Is directly responsible for stealing 1150.00 from my credit card. I look forward to seeing him in court. And I have a feeling that a Judge is gonna believe that most people don't buy two insurance policies on their old Ford Taurus on purpose. At least that's what the lawyer that I hired is telling me. Run from Allstate Insurance - Toby Steinmetz in Brooklyn Park! Not only do they not know how to treat customers that have an emergency (Jackie), they steal or at best let their employees steal your money.