Here's the $2 buck tour...and 2 stars, in memory of the $2 not refunded…read more
As I wait for my single load of laundry to complete the wash cycle, I decided now was a great time to write this review.
We had a dispersed campsite nearby all set for the night. At the last minute, I remembered staying here before in May of 2021. Clean spot. Has laundry facilities. Nice that it has a brewery attached; of which we looked forward to visiting again. Heck, I even am willing to give up a good nights sleep, to get caught up on our laundry! (If you are unaware, the RV Park is just yards from the I-40. And, you hear the truck traffic noise 24/7.)
Being on a month long road trip, we had collected quite a bit of laundry. We still have about 10 days remaining on our trip. So, the MAIN reason for paying nearly $40 for the night in a RV park versus a free dispersed campsite in the beautiful surrounding BLM lands, was to get all 4 loads of laundry done in one or two sessions: jeans, towels, delicates, and regular clothing. We needed a "reset" day.
We hauled the two, full laundry baskets across the RV park, and loaded up the only two washing machines there. There're also two dryers. All machines showed that it is $2.00 to operate them. We put in the correct amount and shut the doors...but...it failed to stay closed on one of the washers.
After examining the door, we noticed that a part to hold the door closed, was broken. Obviously, it has been that way for some time now, as you can see in the pic, there is both new detergents and softeners, as well as really old ones. People have loaded it up numerous times before us, before realizing it is broken. Sickening and gross.
Anyway, because there isn't one of those numbers to call after a vending type machine rips you off, my husband went to inform the only person available - which was the bartender. He said that they're "aware of it." His boss "knows about it...tried to fix it...needs to order the part..." to which my husband said - "So you're telling me I'm SOL?" The on duty Rep for the RV Park replied in the affirmative.
SOL. Which is another way of saying FU.
They've known for a while now, and have not unplugged it, nor placed an "OUT OF ORDER" sign on the thieving machine.
I think that's as crooked as it gets: to knowingly take money without providing goods or a service.
Sneaky.
Scamming unsuspecting guests - who will just shrug off the $2 bucks. Not me. This is what Yelp was created for, in my opinion; to make customers aware of the good AND the bad. And in this case, the flippant way of treating your paying guests.
The bartender could have offered a discounted beer, handed over two dollars, or said he'd let the owner know and will credit another load of laundry to us.
None of that has happened.
Better customer service would go a long way - especially in the hospitality business. And believe me, it's not like we are broke and NEED the $2 bucks. It's about being RIPPED OFF...and nobody giving a crap.
So, this $2 buck tour of our experience at Lavaland RV Park is now concluded. And, trust me, that is the last $2.00 the owner will ever steal from us. As repeat guests, we will never stay here again! Do not put your money into those machines.
Shame, shame, shame...
Oh! And after writing my $2 buck tour of this business, and before I post it - I want to let the message get to the owner overnight and give him the benefit of the doubt, and wait to hear back. I also took another look at the Yelp Reviews.
Lo and behold! Check out the hidden
"1 Review not currently recommended" at the bottom of the page. It's by a Brent D., written nearly 8 years ago. I've included a screenshot for reference. Seems integrity is scarce around here.
And yet, I'll still give the owner until we leave to refund our lost money, before I post this. It's currently 6pm, 04 FEB 2022.
Well, it's now 6:40pm the following day. And not a word from the owner, or anyone associated with Lavaland Rv Park. So, enjoy the $2 buck tour! ;)